Prashant Indugu
Thane
Summary
Dynamic Digital Product Leader with over 14 years of extensive experience in the Fintech andBanking sectors, specializing in productmanagement, remittances, and digitaltransformation. Recognized for driving P&Laccountability, fostering strategic partnerships,and delivering innovative digital solutions to enhance customer engagement and achieve
business growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Product Head – Remittances
DCB Bank LTD
Mumbai
02.2024 - Current
- P&L responsibility for outward remittance products analyse product performance for short and long term strategies
- Leveraged business intelligence capabilities of the Bank and implement customer lifecycle management for customers - newly acquired as well as existing, for inducing transactions and minimizing attrition
- Exploring, conceptualizing and building new product propositions
- Engaging with Stakeholder management with regular engagement
- Worked on various online sourcing channels and strategic partnerships for new customer acquisition – Referral Partnership
- Key Project i.e Automation of DCB Outward remittance through EKYC & VKYC thoroughly worked upon to ensure a seamless process
- Led the development and launch of a remittance platform, resulting in 20% MoM growth in transaction volume
- Being a Single Point of Contact across functionality (Operation, Compliance & Business
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Analyzed market trends, customer feedback, and competitor analysis to inform product roadmap and strategy.
- Managed a team of product managers, engineers, and designers to deliver product enhancements and new features
Sr.Manager - Product
Unimoni Enterprise solutions private LTD
Mumbai
01.2023 - 02.2024
- Currently Serving as a Product Manager in the Intra-Country, licensed payment aggregation Vertical d.b.a Direcpay and reporting directly to the Product & Marketing Head
- Handle all coordination with respect to the corporate website, payment flow, user journey, UX etc
- Working closely with the Product lead and the technology team
- Managing delivery for key merchant partners including Google Inc
- Driving the network strategy by integrating with Banks, PSPs, UPI partners, card gateways etc
- Part of the Product Innovation team working on a cross-border Payment Aggregation business proposition
- Handling PCI Audit the external Vendors
- Managed End to End RBI PA/PG licensing process
Manager - Product
Fino Payments Bank
Mumbai
07.2022 - 01.2023
- Owner of the Merchant Portal
- Competition Benchmarking across product i.e DMT AePs Matm
- Creating user Journey and revamp to ensure limited clicks and field In-depth industry analysis of competition
- .Campaign Management to increase current profitability
- Product and Process Development
Asst.Manager - Product
Unimoni Enterprise Solutions private LTD
Mumbai
08.2020 - 07.2022
- Managed SI HUB integration
- Preparation of Product note
- Bank and merchant integration
- Enhancement and testing of tool on production
- Correction of technical bugs and testing
- Mediating and providing solution for merchant/bank issues
- Handling fraud/disputes matter and merchant recoveries
- .Analysing the success/failure ratio and coordinating with concerns parties for fixes and improvement
- .Prepare Business Requirement Document
- Prepare wireframe and process flow
- RBI payment gateway licence acquiring
- Handle transactions for Google for2FA and NON2FA transaction identifying the trend of transactions ,Refunds etc and managing their queries on daily basis
- Responsible for smooth process flow of Lead Management System (New developments & bug rectification)
- Coordinate with project team members during course of development to ensure timely completion
- Ensure all communication is sent to team
- Manage & go through regular process to ensure smooth process flow
- Point of contact for any development or bug correction
- .Performing UAT for new developments and post rectification of bug
- .Regular follow-ups with respective teams involved for getting the developments on agreed timeline
Asst. Manager – Global Remittances
Unimoni Enterprise solutions private LTD FKA Times Of Money
Mumbai
08.2018 - 08.2020
- Drive acquisition through BTL and Online campaigns
- Create campaigns to retain HNI and retail users to drive incremental business
- Built customer acquisition strategy that generated consistent monthly growth of at least20% improved sales funnel from awareness to conversion and doubled account activation rates
- Collaborated with marketing team to develop successful marketing strategies
- Mentoring Team leads on all things essential to sales and sharing best practices with them
- Monitored competitive activity and market conditions to provide feedback to management regarding new product
- Managing corporate programs for well-known corporates and private banks
- Create campaigns for referral program for new acquisition
- Developed relationships with established customers and developed new business
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth
- Streamlined operational efficiencies by delivering recommendations for knowledge-based processes and procedures
- Compiled product, market and customer data to forecast accurate sales and profit projections
- Prospected500 + new weekly leads with diverse strategies, including calling, site visits and customer referrals
- Participated and actively engaged in strategy meetings with other shareholders
- Worked with marketing teams to create, deploy and optimize effective campaigns
- Supervised team of25 Relations ship officers in sales activities
- Collaborated with sales and marketing departments to support business objectives and client acquisition
- Collected data and performed customer needs analysis
- Researched and identified opportunities for account growth, account penetration and market expansion
Team Leader – Sales
Unimoni Enterprise solutions private LTD FKA Times Of Money Pvt. Ltd
Airoli
12.2014 - 07.2018
- Set up new teams and managed manpower utilization
- Leading a sales team of18+ members
- Retained a good amount of customers and started HNI campaigns
- Data set analysis for different campaigns with guidance from managers and pass on customer feedback to business team
- Mentoring SPOCS on all things essential to sales and sharing best practices with them
- Providing effective solutions to sales advisors for challenges faced while interacting with customers
- Identify performance gaps and create corrective actions
- Managing corporate programs for private banks
- Drove operational improvements which resulted in savings and improved profit margins
- Resolved problems, improved operations and provided exceptional client support
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
- Built strong team by recruiting and developing top sales talent
Senior Relationship Officer – Sales
Times Of Money Pvt. Ltd Unimoni Enterprise solutions private LTD
Airoli
12.2013 - 11.2014
- Mentoring new joiners by imparting training related to product/process and handling escalation calls in absence of manager
- Keeping them updated with any changes in product/process
- Successfully achieved monthly sales targets at regular intervals
- Timely follow ups with multiple departments to ensure transactions were processed as per their TAT
- Maintained excellent attendance record, consistently arriving to work on time
Education
M.com -
Pune University
01-2013
Skills
- Team management
- Client Relationship Management
- Business Development
- Product Management
- Data analytics
- Employee Engagement
- Proficiency in Microsoft Excel
- MS Word
- MS Power Point application
Certification
- 2022-04 Project Management – Great Learning
- 2022-04 Product Analytics Micro-Certification (PAC)
- 2022-04 Six Sigma (White Belt)
- 2020-04 Digital Marketing
- 2020-04 Google AdWords
- 2020-04 YouTube Assest
- 2020-05 Google Ads Search
- 2017-06 Anti-Money Laundering for Money service business
Languages
English
First Language
Hindi
Proficient
C2
Telugu
Intermediate
B1
Timeline
Product Head – Remittances
DCB Bank LTD
02.2024 - Current
Sr.Manager - Product
Unimoni Enterprise solutions private LTD
01.2023 - 02.2024
Manager - Product
Fino Payments Bank
07.2022 - 01.2023
Asst.Manager - Product
Unimoni Enterprise Solutions private LTD
08.2020 - 07.2022
Asst. Manager – Global Remittances
Unimoni Enterprise solutions private LTD FKA Times Of Money
08.2018 - 08.2020
Team Leader – Sales
Unimoni Enterprise solutions private LTD FKA Times Of Money Pvt. Ltd
12.2014 - 07.2018
Senior Relationship Officer – Sales
Times Of Money Pvt. Ltd Unimoni Enterprise solutions private LTD
12.2013 - 11.2014
M.com -
Pune University
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