Prashant Jagadale

• Drove operational success by supervising daily tasks to meet quality and service expectations.
• Cultivated positive relationships with staff, enhancing the overall workplace atmosphere.
• Liaising with clients to understand new requirements or changes, and assessing their impact on customers.
• Maintaining consistent communication with clients via calls and emails, ensuring effective verbal and written delivery of ideas and complex information.
• Managing multiple projects simultaneously, which necessitates strong prioritization and coordination skills.
• Designing and programming online surveys, such as ad-hoc or tracker surveys, in accordance with client requirements.
• Conducting quality checks on online surveys to ensure accuracy.
• Identifying training needs of team members to ensure they can deliver high-quality work within the stipulated timeframe.

• Interfacing with clients to understand new requirements or changes and analyze their impact on customers.
• Leading a team of six members.
• Ensuring team deliverables meet company standards and comply with Standard Operating Procedures.
• Maintaining consistent communication with clients through calls and emails, effectively conveying ideas and complex information both verbally and in writing.
• Designing and programming online surveys, including ad-hoc and tracker surveys, as per client requirements.
• Performing quality checks on online surveys to ensure accuracy.

Highlights:

• Training and mentoring new entrants.
• Achieved the distinction of being twice awarded the 'Star Award' within a span of less than one year.
• Received numerous appreciation emails from clients.
• Part of the CORE team at Unilever GTS, contributing to the development of the script generator tool for Unilever trackers.

• Designing and programming online surveys, including ad-hoc and tracker surveys, to meet client requirements using Confirmit.
• Conducting quality checks on online surveys to ensure their accuracy.