

Dynamic leader in service delivery for a global insurer at EXL, possessing extensive experience in managing client relationships and driving insurance operations and finance. Expertise in strategic planning is complemented by oversight of operational, financial, and technological initiatives, including underwriting, claims, and regulatory and statistical reporting. Proven track record of aligning organizational goals with client satisfaction and compliance while effectively leading sizable teams to identify tailored solutions. Committed to fostering innovation and efficiency within the insurance sector to achieve optimal results.
Provide strategic leadership for statistical reporting across one of the world’s largest P&C insurance organizations, overseeing compliance and external reporting requirements for NCCI, ISO, TICO, and monopolistic states. Manage large-scale historical datasets spanning three decades of policy-year premiums, claims, and reserves.
Led gap identification and quality control development within the central quality team, improving accuracy and consistency in underwriting and policy servicing processes
Insurance and finance proficiency
Process optimization expertise
Change management expertise
Operational efficiency planning
Strategic development
Cross-functional teamwork
Strategic issue analysis
Process optimization
Employee engagement strategies
Collaborative team development