Prashant Jayant Mane

Operations :

• Managed complete reverse pickup operation of IK Channel
• Responsible to get reverse pickup done on time by closely coordinating with courier partners
• Coordinating and Convincing th customer to do self courier, If in case pin code is not serviceable
• Handling Social Media/IVR escalation cases related to reverse pickup
• Need to ensure On a Monthly basis around 2000+ parcels are getting picked up by maintaining TAT
• Handled the complete reverse logistics operation with 4 team members
• Responsible to make Monthly, weekly and daily MIS reports of reverse logistics
• 2 team members are responsible to coordinate with courier partners for high TAT cases
• Responsible to coordinate with customer for customer dependency cases
• Handling Social media escalations by coordinating with customer and courier partners
• Helping everyone in each thing and, responsible to initiate the RP by bulk uploading the data to the S2E sheet and need to ensure address, pin code city details are correct
• Driving business metrics (e.g
• Service levels, value enhancement, average handling time, profitability, schedule adherence, etc.)
• Strong knowledge interpreting and analyzing data
• Manage employee productivity and quality performance through established scorecard metrics
• Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team
• Handled additional responsibility of clinical payouts

Sales :

• Dedicated Dialer Specialist with experience in optimizing operations and enhancing outbound dialing strategies. Proven track record of improving call efficiency and achieving sales targets.
• Analyzed call data to identify trends and implement strategies that boosted sales.
• Conducted training sessions on dialing technologies and strategies, enhancing team performance.
• Monitored call metrics to adjust strategies and maximize sales opportunities
• Conducted regular one-on-one mentoring sessions, focusing on skill development in areas such as sales techniques and customer engagement, leading to an increase in individual performance metrics.
• Utilized feedback mechanisms to adapt mentoring strategies
• Encouraged open communication and regular feedback sessions to address concerns proactively.

• Managed the team for the client of 'The Indian Express Group - The Express Computer'
• Set monthly and daily goals for outbound call team according to company objectives
• Monitored calls by listening in randomly
• Ensured script was always followed by team members on call
• Motivated team to reach their goals through contests and bonuses
• Initiates discipline when warranted
• Achieved the target for the audience of 3000 personnel for the Adobe webinar

• Execution of daily MIS Report of whole process of ICICI Prudential Life Insurance
• Billing of month for the process of ICICI, Spenta & Hiranandani
• Daily APR (Agent Performance Report) for the process of ICICI, Spenta & Hiranandani
• Billing of vendors for process of ICICI
• Attendance report for the process of ICICI, Spenta & Hiranandani
• Set data on dialer from raw data to properly segregated way
• Attrition Report for the process of ICICI, Spenta & Hiranandani
• Shrinkage report for the process of ICICI, Spenta & Hiranandani

• Prospect calls and conversion of calls into business
• Execution of work and manage productivity
• Being able to deliver quality as per company standards
• Monitored individual performance results and engaged in timely coaching sessions on regular basis
• Successfully led sales team through company changes while maintaining productivity of team
• Interfaced with senior management to better understand critical objectives and made recommendations when appropriate
• Adhere to performance standards for team

• Sell Holiday Packages of “SOTC TOURS”
• Prepare strategy to sell more
• Identified and evaluated opportunities improving the process and customer experience
• Assisted the sales team for incoming requests for new services
• Analyzed customer needs and made arrangements adhering to company policies
• Handled escalated and upset calls, maintained and updated the outbound call reports
• Achieved Clientele: 20 Packages sold in a month (worth more than 30 Lakhs)