Hi, I’m
PRASHANT JOSHI
New Delhi
Summary
Results-oriented Human Resource professional with over three years of cross-functional experience in the hospitality and aviation industries, with expertise in end-to-end HR operations. Skilled in recruitment, onboarding, employee documentation, attendance and leave management, and employee welfare initiatives. Possesses in-depth knowledge of employee relations, statutory compliance, labor laws, Provident Fund (PF), Know Your Customer (KYC) protocols, timesheet tracking, shift and roster planning, and invoice processing. Proven ability to align HR strategies with organizational goals through a proactive, solutions-driven approach. Recognized for exceptional organizational abilities, attention to detail, and a strong commitment to fostering inclusive, collaborative, and performance-focused workplace cultures. Adept at delivering strategic HR support to drive operational efficiency and enhance employee engagement.
Overview
3
years of professional experience
Work History
Elior India Food Services LLP
Executive - Human Resources
05.2025 - Current
Job overview
- Manage end-to-end HR operations across multiple esteemed client sites, including The British School, Pathways, Shell, Aecom, Lifework, HP, Airbus, Exotel, G4S, JBM, Platinum Tower, Padmini, St. Xavier, Qysmt, Ashoka University and Godrej.
- Oversee manpower planning, deployment, and shift roster coordination across a wide range of hospitality and corporate settings.
- Lead recruitment and onboarding initiatives, ensuring timely staff mobilization in alignment with client-specific service level agreements (SLAs).
- Maintain accurate employee records, covering documentation, attendance, and leave management, while ensuring full statutory compliance.
- Liaise with site managers and unit heads to resolve employee grievances, manage performance concerns, and handle disciplinary matters effectively.
- Ensure adherence to labour laws and internal HR compliance standards, including PF, ESI, KYC processes, and contract labour documentation.
- Conduct periodic HR audits and review site-level documentation for accuracy and regulatory compliance.
- Support monthly payroll processing through validation of attendance, shift schedules, and leave records.
- Prepare and maintain monthly HR MIS reports, monitor site-wise headcounts, and provide invoicing support for client billing.
ITC Maurya Hotel
HR Intern
10.2024 - 04.2025
Job overview
- Provided support across HR operations, including attendance tracking, leave management, payroll coordination, and shift roster planning, all in adherence to organizational policies and labor regulations.
- Liaised with finance teams for accurate timesheet processing and invoice reconciliation.
- Handled PF and KYC documentation to ensure up-to-date statutory compliance.
- Assisted in maintaining accurate personnel records and HR registers in compliance with audit standards and organizational protocols.
- Assisted in employee engagement initiatives and day-to-day query resolution.
- Supported employee engagement initiatives and participated in resolving day-to-day employee queries, fostering a positive work environment.
- Assisted in maintaining and updating personnel files and HR registers in accordance with audit and compliance requirements.
- Demonstrated professionalism, confidentiality, and attention to detail in all HR functions.
Bird Information Systems Pvt. Ltd. Bird Group
Customer Service Associate
08.2022 - 10.2024
Job overview
- Managed Oman Air's Sindbad Frequent Flyer Program accounts and led operations at Manohar International Airport (MOPA), Goa. Ensured accurate CRM updates, high-volume query handling, and executive-level support. Recognized for delivering exceptional customer service and maintaining strong client relationships.
Reservation Data Maintenance (India) Pvt. Ltd. (Lufthansa)
Team Member
11.2019 - 03.2021
Job overview
- Managed EDI queues for Lufthansa and Brussels Airlines, ensuring data accuracy and compliance with IATA and Lufthansa Cargo standards. Maintained RFS shipment reports for France and Norway, supported cargo coordination, and handled IATA/CASS data. Provided timely customer support with precise record-keeping.
Education
Symbiosis (SCDL)
Post Graduate Diploma in Business Administration (PGDBA) from Human Resource Management
07.2022
University of Delhi
Bachelor of Commerce (P)
11.2019
Inteligens Technologies
Diploma from E- Accounting
01.2019
Institute of Management Studies, New Delhi YMCA
Certificate from Business Management
12.2016
Skills
- Talent Acquisition & Recruitment
- Employee Onboarding & Orientation Programs
- HR Operations & Administrative Support
- Attendance, Leave & Time Management
- HRIS & Data Management
- Employee Relations & Engagement
- Payroll Coordination & Support
- Employee Database Management
- Technological Proficiency
- Tally, ERP 9, CRM Software
- Confidentiality and Discretion
- Cross-Functional Team Collaboration
- Effective Communication & Active Listening
- Air Transport, Travel arrangements and logistics
- Compliance with Labor Laws & Regulatory Standards
- Communication & Interpersonal Skills
Training
- Customer Relationship Management (CRM)
- Enterprise Resource Planning (ERP)
- Dangerous Goods Regulations (DGR)
- International Cargo Basics
- The fundamentals of exceptional customer service.
Timeline
Executive - Human Resources
Elior India Food Services LLP
05.2025 - Current
HR Intern
ITC Maurya Hotel
10.2024 - 04.2025
Customer Service Associate
Bird Information Systems Pvt. Ltd. Bird Group
08.2022 - 10.2024
Team Member
Reservation Data Maintenance (India) Pvt. Ltd. (Lufthansa)
11.2019 - 03.2021
University of Delhi
Bachelor of Commerce (P)
Inteligens Technologies
Diploma from E- Accounting
Institute of Management Studies, New Delhi YMCA
Certificate from Business Management
Symbiosis (SCDL)
Post Graduate Diploma in Business Administration (PGDBA) from Human Resource Management
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