PRASHANT KAUSHIK
Techno-Functional IT Lead
Modi Nagar
Summary
Techno-Functional IT Leader with 5+ years of experience in enterprise web application development, production support, and large-scale system rollouts. Currently serving as Assistant Manager – IT and Project Owner for DMS at Usha International Ltd. Proven expertise in ASP.NET, SQL Server, SSRS reporting, incident management, and end-to-end application lifecycle management. Strong ability to bridge business requirements with technical execution while ensuring high system reliability, performance optimization, and successful multi-region rollouts.
Overview
8
8
years of professional experience
1
1
Language
Work History
Assistant Manager – IT (Web Applications, Production Support & Project Owner – Flexi DMS)
Usha International Ltd.
08.2024 - Current
- Leading development and enhancement of Sales Force Automation (SFA), Dealer Portal, and Retailer Loyalty Platforms using ASP.NET and SQL Server.
- Designing and optimizing SSRS analytical reports for sales performance and partner engagement insights.
- Managing complete incident lifecycle from ticket logging to UAT sign-off through Ticket Management System (TMS).
- Performing debugging, root cause analysis, performance tuning, and production stabilization activities.
- Coordinating with cross-functional business stakeholders for requirement clarification and smooth deployment of enhancements.
- Appointed as Project Owner for enterprise-wide Flexi DMS implementation initiative.
- Responsible for end-to-end rollout planning, execution, and stabilization across regions.
- Leading requirement gathering sessions with Sales, Distribution, and Operations stakeholders.
- Acting as Single Point of Contact (SPOC) between business and development teams.
- Driving UAT cycles and ensuring business validation before production go-live.
- Managing phased deployment strategy including risk assessment and mitigation planning.
- Preparing rollout documentation, SOPs, user manuals, and training materials.
- Conducting user training sessions to ensure smooth distributor onboarding.
- Monitoring post-go-live performance and resolving critical production issues.
- Improved reporting accuracy and reduced production issue turnaround time.
- Strengthened distributor operational efficiency through structured DMS rollout.
- Minimized repeat production incidents through preventive debugging measures.
- Contributing to digital transformation initiative under DMS modernization roadmap.
IT Consultant – Web Applications & Production Support
Protiviti India Pvt. Ltd.
04.2022 - 08.2024
- Developed and maintained enterprise-level web modules for internal business systems and portals.
- Optimized SQL stored procedures, indexes, and complex queries to improve data processing efficiency.
- Conducted regression and UAT testing ensuring zero recurrence of critical production defects.
- Resolved high-priority L2/L3 production tickets within SLA timelines.
- Performed root cause analysis and implemented permanent corrective solutions.
- Recommended system enhancements to improve uptime and performance stability.
- (Client: Usha International Ltd.)
Software Developer – Application Support & Maintenance
Loumus Data Systems Pvt. Ltd.
07.2021 - 04.2022
- Managed Level 2 production incidents, resolving over 40 daily tickets related to performance, billing, and data errors.
- Developed SQL scripts for quick issue diagnosis and permanent fixes.
- Executed UAT and regression testing for each fix prior to production rollout.
- Designed automated reports improving visibility into issue resolution metrics.
- Collaborated with developers for critical production bug fixes and validation.
- (Client: Usha International Ltd.)
IT Executive – DMS Support
Parishram Resources Pvt. Ltd.
08.2018 - 10.2019
- Supported and maintained Distribution Management System (DMS) for nationwide Havells operations.
- Handled incident tracking and resolution using GINIE system, ensuring SLA adherence.
- Conducted data validation, bug fixes, and UAT for DMS enhancements.
- Prepared and published monthly dashboards summarizing issue analytics and resolution status.
- (Client: Havells India Ltd.)
Education
Advance Diploma - Artificial Intelligence
NIEIT
Calicut01-2020
B.Tech - Computer Science & Engineering
R.D. Engineering College
Ghaziabad01-2018
Skills
Programming & Web Technologies: C#, ASPNET, HTML, CSS
Database & Reporting: Microsoft SQL Server, MySQL, Stored Procedures, Views, Index Optimization, SSRS
CORE COMPETENCIES
- Enterprise Web Application Development (.NET Stack)
- Distribution Management System (DMS) Implementation
- Sales Force Automation (SFA) Platforms
- SQL Database Optimization & Performance Tuning
- SSRS Analytical Reporting
- L2/L3 Production Support & Incident Management
- UAT Planning & Business Validation
- Project Rollout & Deployment Strategy
- Stakeholder Management & Cross-Functional Coordination
- Root Cause Analysis & Preventive Fix Implementation
PROFESSIONAL STRENGTHS
- Strong analytical and debugging expertise
- Leadership in enterprise rollout initiatives
- Excellent stakeholder communication
- Ability to handle high-pressure production environments
- Proactive in preventing recurrence of system issues
Timeline
Assistant Manager – IT (Web Applications, Production Support & Project Owner – Flexi DMS)
Usha International Ltd.
08.2024 - Current
IT Consultant – Web Applications & Production Support
Protiviti India Pvt. Ltd.
04.2022 - 08.2024
Software Developer – Application Support & Maintenance
Loumus Data Systems Pvt. Ltd.
07.2021 - 04.2022
IT Executive – DMS Support
Parishram Resources Pvt. Ltd.
08.2018 - 10.2019
B.Tech - Computer Science & Engineering
R.D. Engineering College
Advance Diploma - Artificial Intelligence
NIEIT