Summary
Overview
Work History
Education
Skills
CORE COMPETENCIES
PROFESSIONAL STRENGTHS
Timeline
AdministrativeAssistant

PRASHANT KAUSHIK

Techno-Functional IT Lead
Modi Nagar

Summary

Techno-Functional IT Leader with 5+ years of experience in enterprise web application development, production support, and large-scale system rollouts. Currently serving as Assistant Manager – IT and Project Owner for DMS at Usha International Ltd. Proven expertise in ASP.NET, SQL Server, SSRS reporting, incident management, and end-to-end application lifecycle management. Strong ability to bridge business requirements with technical execution while ensuring high system reliability, performance optimization, and successful multi-region rollouts.

Overview

8
8
years of professional experience
1
1
Language

Work History

Assistant Manager – IT (Web Applications, Production Support & Project Owner – Flexi DMS)

Usha International Ltd.
08.2024 - Current
  • Leading development and enhancement of Sales Force Automation (SFA), Dealer Portal, and Retailer Loyalty Platforms using ASP.NET and SQL Server.
  • Designing and optimizing SSRS analytical reports for sales performance and partner engagement insights.
  • Managing complete incident lifecycle from ticket logging to UAT sign-off through Ticket Management System (TMS).
  • Performing debugging, root cause analysis, performance tuning, and production stabilization activities.
  • Coordinating with cross-functional business stakeholders for requirement clarification and smooth deployment of enhancements.
  • Appointed as Project Owner for enterprise-wide Flexi DMS implementation initiative.
  • Responsible for end-to-end rollout planning, execution, and stabilization across regions.
  • Leading requirement gathering sessions with Sales, Distribution, and Operations stakeholders.
  • Acting as Single Point of Contact (SPOC) between business and development teams.
  • Driving UAT cycles and ensuring business validation before production go-live.
  • Managing phased deployment strategy including risk assessment and mitigation planning.
  • Preparing rollout documentation, SOPs, user manuals, and training materials.
  • Conducting user training sessions to ensure smooth distributor onboarding.
  • Monitoring post-go-live performance and resolving critical production issues.
  • Improved reporting accuracy and reduced production issue turnaround time.
  • Strengthened distributor operational efficiency through structured DMS rollout.
  • Minimized repeat production incidents through preventive debugging measures.
  • Contributing to digital transformation initiative under DMS modernization roadmap.

IT Consultant – Web Applications & Production Support

Protiviti India Pvt. Ltd.
04.2022 - 08.2024
  • Developed and maintained enterprise-level web modules for internal business systems and portals.
  • Optimized SQL stored procedures, indexes, and complex queries to improve data processing efficiency.
  • Conducted regression and UAT testing ensuring zero recurrence of critical production defects.
  • Resolved high-priority L2/L3 production tickets within SLA timelines.
  • Performed root cause analysis and implemented permanent corrective solutions.
  • Recommended system enhancements to improve uptime and performance stability.
  • (Client: Usha International Ltd.)

Software Developer – Application Support & Maintenance

Loumus Data Systems Pvt. Ltd.
07.2021 - 04.2022
  • Managed Level 2 production incidents, resolving over 40 daily tickets related to performance, billing, and data errors.
  • Developed SQL scripts for quick issue diagnosis and permanent fixes.
  • Executed UAT and regression testing for each fix prior to production rollout.
  • Designed automated reports improving visibility into issue resolution metrics.
  • Collaborated with developers for critical production bug fixes and validation.
  • (Client: Usha International Ltd.)

IT Executive – DMS Support

Parishram Resources Pvt. Ltd.
08.2018 - 10.2019
  • Supported and maintained Distribution Management System (DMS) for nationwide Havells operations.
  • Handled incident tracking and resolution using GINIE system, ensuring SLA adherence.
  • Conducted data validation, bug fixes, and UAT for DMS enhancements.
  • Prepared and published monthly dashboards summarizing issue analytics and resolution status.
  • (Client: Havells India Ltd.)

Education

Advance Diploma - Artificial Intelligence

NIEIT
Calicut
01-2020

B.Tech - Computer Science & Engineering

R.D. Engineering College
Ghaziabad
01-2018

Skills

Programming & Web Technologies: C#, ASPNET, HTML, CSS

Database & Reporting: Microsoft SQL Server, MySQL, Stored Procedures, Views, Index Optimization, SSRS

CORE COMPETENCIES

  • Enterprise Web Application Development (.NET Stack)
  • Distribution Management System (DMS) Implementation
  • Sales Force Automation (SFA) Platforms
  • SQL Database Optimization & Performance Tuning
  • SSRS Analytical Reporting
  • L2/L3 Production Support & Incident Management
  • UAT Planning & Business Validation
  • Project Rollout & Deployment Strategy
  • Stakeholder Management & Cross-Functional Coordination
  • Root Cause Analysis & Preventive Fix Implementation

PROFESSIONAL STRENGTHS

  • Strong analytical and debugging expertise
  • Leadership in enterprise rollout initiatives
  • Excellent stakeholder communication
  • Ability to handle high-pressure production environments
  • Proactive in preventing recurrence of system issues

Timeline

Assistant Manager – IT (Web Applications, Production Support & Project Owner – Flexi DMS)

Usha International Ltd.
08.2024 - Current

IT Consultant – Web Applications & Production Support

Protiviti India Pvt. Ltd.
04.2022 - 08.2024

Software Developer – Application Support & Maintenance

Loumus Data Systems Pvt. Ltd.
07.2021 - 04.2022

IT Executive – DMS Support

Parishram Resources Pvt. Ltd.
08.2018 - 10.2019

B.Tech - Computer Science & Engineering

R.D. Engineering College

Advance Diploma - Artificial Intelligence

NIEIT
PRASHANT KAUSHIKTechno-Functional IT Lead