Prashant Kirpane
Amsterdam
Summary
Dynamic Video Collaboration Engineer with a proven track record at Booking.com, excelling in delivering innovative AV solutions and enhancing team training. Expertise in Cisco Webex and ITIL frameworks drives effective incident management and problem resolution. Adept at translating complex technical requirements into successful project outcomes, ensuring seamless video conferencing experiences.
Overview
19
19
years of professional experience
Work History
Audio Visual Collaboration Engineer
Wayfair GmbH
Berlin
03.2019 - Current
- Planning, designing, testing and implementation of Collaboration solutions across EU locations.
- Responsible for improving and driving the Audio-Visual technology across the EU locations and project managing all site upgrades and office moves.
- Work closely with the facilities management to ensure all meetings (internal and external) are setup and supported to the global standards.
- Involved in each stage of the AV project, from the design and installation to the implementation and testing.
- Monitor the operation of video conference and audio-visual systems to ensure system integrity and proper functioning of hardware and software.
Video Collaboration Engineer
Booking.com
Amsterdam
11.2022 - 03.2025
- Managed the escalations queue effectively for the video collaboration team, ensuring swift problem-solving.
- Troubleshoot issues involving video conferencing and digital signage technologies.
- Established preventive measures to mitigate known operational challenges.
- Delivered reliable video solutions/support for corporate events held in specialised venues, like Auditoriums and other multifunctional rooms, with custom AV setups.
- Training the IT Support teams to deflect escalations.
Video Engineer Specialist (Assitant Vice President)
Citibank International Plc.
Budapest
01.2013 - 02.2019
- Translate technical and business requirements into network solutions, validate in test lab, publish findings and provide knowledge transfer internally.
- Video Conferencing/Collaboration Release and Life Cycle Management.
- Provide technical leadership and serve as the technical point of contact for assigned Unified Communications projects.
- Participate in UC plan, design, assessment, analysis and project management.
- Support the regional and global project and operational teams with technical subject matter expertise.
Senior Network Engineer - Voice/Video
S3tel Inc.
Manama
08.2010 - 08.2012
- Provide implementation and support services on Cisco Unified Communications products and TANDBERG Video Conferencing/TelePresence.
- Provide hands-on technical support & trouble shooting for customers.
- Participate in project based installation and configuration, system upgrades and other professional services.
Specialist Networks
HCL Comnet Private Limited.
Noida
05.2010 - 04.2010
- To provide post-implementation Network management, maintenance and support services specifically on Cisco Unified Communication platform (Cisco CallManager/Unified Communications Manager, Unity, H.323/MGCP Voice Gateways), in NOC (Network Operations Centre) environment.
- High-end L2 technical support for Cisco Unified communication/IP Telephony solutions, Incident Management [IM].
- End-to-end issues management: generating tickets, troubleshooting, remediation within the SLA (Service Level Agreement) as per priority.
- Handling IP Telephony Issues/Service Calls either proactively generated or rose by Customer.
Network Engineer
Eljay Engineering Pvt. Ltd.
Chennai
10.2007 - 03.2008
- To provide post-implementation Network management, maintenance and support services specifically on Cisco Unified Communication platform (CallManager, Unity, H.323/MGCP Voice Gateways), in NOC (Network Operations Centre) environment.
- Monitoring of Cisco Unified communication solutions, Change Management [MACD] and high-end technical support for IP telephony systems.
Network Engineer
Tvisha Technologies Pvt. Ltd.
Hyderabad
08.2006 - 10.2007
- Installing, Configuring, Management and Troubleshooting of: Cisco CallManager 4.x Series, Cisco CallManager Express (CME), Call signalling protocols on Voice Gateways H.323, MGCP.
Education
Bachelor's Degree - Commerce - Computer Applications
Nagpur University
Nagpur, India01-2005
Skills
Audio Visual/Video Collaboration: Cisco Webex endpoints, Zoom Rooms, Google Meet hardware, Digital Signage (AppSpace, Zoom), etc, Live event support (setup, streaming, recording, etc)
ITIL Framework: V3 – Incident, Change, and Problem Management
Operating systems: Windows, MacOS, Chrome OS
Firmware: Cisco IOS, configuration, and administration of Cisco routers and switches
Languages
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Video Collaboration Engineer
Booking.com
11.2022 - 03.2025
Audio Visual Collaboration Engineer
Wayfair GmbH
03.2019 - Current
Video Engineer Specialist (Assitant Vice President)
Citibank International Plc.
01.2013 - 02.2019
Senior Network Engineer - Voice/Video
S3tel Inc.
08.2010 - 08.2012
Specialist Networks
HCL Comnet Private Limited.
05.2010 - 04.2010
Network Engineer
Eljay Engineering Pvt. Ltd.
10.2007 - 03.2008
Network Engineer
Tvisha Technologies Pvt. Ltd.
08.2006 - 10.2007
Bachelor's Degree - Commerce - Computer Applications
Nagpur University
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