Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

Prashant Kolar

Gulbarga

Summary

Cloud solutions and technology leader with 16 years of experience in designing and managing cloud infrastructure and IT operations. Demonstrated ability to enhance team performance and meet customer service targets aligned with business objectives. Focused on optimizing procedures and maximizing productivity through effective collaboration. Strong planning and organizational skills support decisive leadership in technology initiatives.

Overview

11
11
years of professional experience

Work History

Manager

Comcast
Bangalore
03.2023 - Current
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Conducted performance reviews for team members.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Established processes to ensure efficient workflow throughout the organization.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Led a team of 30+ employees, ensuring high productivity and excellent customer service.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Monitored staff performance and addressed issues.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Directed recruitment, hiring, and training of new staff members.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Recruited and hired qualified candidates to fill open positions.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Assigned work and monitored performance of project personnel.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Delegated work to staff, setting priorities and goals.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Proposed or approved modifications to project plans.

Associate General Manager

HCL TEchnologies
Bangalore
03.2022 - 02.2023
  • Provided ongoing support for employees regarding work-related issues or concerns.
  • Provided leadership in developing team members by setting expectations and providing feedback on performance.
  • Created reports on a regular basis to track progress against goals and objectives.
  • Resolved escalated customer complaints in a timely manner while maintaining customer satisfaction levels.
  • Managed daily operations of the business, including personnel management, customer service, financial reporting and budgeting.
  • Coordinated with other departments to ensure all areas of the business were running smoothly.
  • Collaborated with senior leaders on long-term plans for growth of the organization.
  • Established key performance indicators to monitor progress towards goals.
  • Assisted in the preparation of presentations used during client meetings or bid processes.
  • Drafted conceptual diagrams, sketches and 3-dimensional models of proposed buildings or renovations.
  • Coordinated activities between architects, designers, engineers and contractors throughout the duration of a project.
  • Developed plans and specifications for building projects to meet the needs of clients.
  • Analyzed existing systems to identify areas of improvement or optimization.
  • Collaborated with business analysts to ensure that technology solutions meet customer needs.
  • Mentored junior architects in the development of their technical skillset.
  • Coordinated system migrations from legacy systems to new platforms and technologies.
  • Created comprehensive documentation for all architecture designs and implementations.
  • Implemented automation processes using scripting languages such as PowerShell or Bash.
  • Managed relationships with vendors for software licenses, hardware purchases.
  • Resolved conflicts between project teams over competing priorities or resources.
  • Delivered documentation and consulting services to assist clients in understanding and supporting technology and processes.
  • Redesigned and developed architecture, resulting in increased productivity for clients.
  • Led the design and implementation of scalable software architecture to support enterprise-level applications.
  • Collaborated with stakeholders to understand business challenges and propose technical solutions.
  • Oversaw the migration of legacy systems to modern architectures, minimizing downtime and data loss.
  • Led the adoption of cloud technologies, optimizing infrastructure costs and scalability.
  • Communicated with clients to understand system requirements.

Technology Manager

Microland
Bangalore
08.2014 - 02.2022
  • Assisted clients with establishing multi-cloud strategies by designing hybrid architectures that span across private datacenters and multiple public clouds.
  • Developed plans and specifications for building projects to meet the needs of clients.
  • Managed multiple projects simultaneously while ensuring that deadlines are met within budget constraints.
  • Worked closely with customers during pre-sales activities by providing technical consultation regarding optimal solutions based on their specific requirements.
  • Coordinated and enhanced existing databases and established new databases as part of initiative.
  • Planned, implemented, and integrated updated system-oriented projects.
  • Created detailed RFP responses in response to customer inquiries.
  • Collaborated with sales team to devise strategies for positioning products against competitors.
  • Identified opportunities for upsells or additional services related to existing projects.
  • Maintained active communication with internal stakeholders throughout the pre-sales process.
  • Worked with cross-functional teams to achieve goals.
  • Analyzed customer requirements to develop suitable cloud migration plans and timelines.
  • Collaborated with stakeholders to ensure successful delivery of cloud solutions.
  • Maintained up-to-date knowledge of industry trends in order to recommend new technologies or approaches when appropriate.
  • Conducted regular reviews of existing architecture to identify areas for improvement or optimization.
  • Provided support for production deployments after go-live as needed.

Education

BSC - Computers

MBA - Project Management

Skills

  • Project management
  • Performance evaluation
  • Vendor negotiation
  • Team leadership
  • Customer service
  • Conflict resolution
  • Employee training
  • Operations management
  • Project planning
  • Relationship building
  • Workforce management
  • Performance evaluations
  • Staff training and development
  • Stakeholder management
  • Recruiting and interviewing
  • Staff management
  • Product management
  • Cross-functional team management
  • Process improvement

Skills

Lead, mentor, and manage a team of Collaboration & DevOps engineers., Foster a culture of collaboration, ownership, and continuous improvement., Conduct performance reviews, set goals, and help team members grow their skills., Lead, mentor, and manage operations staff or cross-functional teams., Foster a collaborative, accountable, and high-performance team culture., Identify training and development needs for team members., Oversee the design and implementation projects., Ensure best practices in cloud architecture, containerization, security, and observability., Review technical designs and decisions, ensuring scalability, performance, and resilience., Define the DevOps strategy in alignment with company goals., Plan and prioritize initiatives related to automation, infrastructure, and developer productivity., Work with leadership and stakeholders to deliver scalable and reliable solutions., Develop and implement operational strategies aligned with organizational goals., Identify areas for process improvement and lead initiatives to enhance productivity and efficiency., Set operational goals and KPIs to measure team and process performance., Analyse current workflows and business processes; recommend improvements., Implement standardized procedures and policies across departments., Ensure operational processes are efficient, scalable, and cost-effective., Ensure cloud infrastructure is secure, cost-efficient, and reliable., Guide the adoption and maintenance of platforms like M365., Oversee release processes and ensure smooth deployments across environments., Coordinate with development and QA teams to ensure high-quality software delivery., Ensure systems and processes follow security best practices., Collaborate with security and compliance teams to meet standards., Own monitoring, alerting, and on-call practices to ensure uptime and performance., Lead post-mortems and drive long-term fixes for recurring issues., Act as a liaison between DevOps and development, QA, IT, and product teams., Communicate DevOps priorities, risks, and timelines clearly to stakeholders., Manage tools and infrastructure budgets., Evaluate and onboard tools, platforms, and third-party services as needed., Prepare regular reports on operational performance and progress against goals., Use data and analytics to inform decisions and present insights to senior management., Coordinate between departments (e.g., finance, HR, sales, logistics) to align operational goals., Act as a bridge between executive leadership and frontline staff., Anticipate and mitigate operational risks., Resolve conflicts, bottlenecks, and operational disruptions promptly.

Timeline

Manager

Comcast
03.2023 - Current

Associate General Manager

HCL TEchnologies
03.2022 - 02.2023

Technology Manager

Microland
08.2014 - 02.2022

BSC - Computers

MBA - Project Management

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