Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic

Prashant Kothari

Business Consultant
Faridabad

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience
6
6
years of post-secondary education

Work History

Business and Center Manager

Zee Learn Ltd
Gurugram
06.2018 - 02.2019
  • Taking care of all the administrative and marketing activities for the center
  • Being part of a large corporation and building a niche business model is always challenging
  • With a proven record of running campaigns and digital training, responsible for the following parts:

- Team building and training

- Employee Training and development with HR

- Creating sales module for new hires

- Monitoring and developing Digital Campaign

- Revamping of site, email campaign, Ad words, FB ads etc

- Monitoring and creation of financial reporting mechanism.

Learning and Development Trainer

India Today
Gurugram
04.2015 - 02.2019
  • Responsible for training the Post Graduate trainees in the domain of Digital marketing and media entrepreneurship
  • Taking care of 360 degrees marketing communications for the brand India Today Media Institute
  • With a proven record of admission and other brand communication activities . Head- Admissions and Marketing
  • Collaborated with leadership to identify skill gaps, resulting in tailored development solutions.
  • Used Google and Meta to design Live training for new hires and increase company retention and productivity rates.

Operations Manager

WNS Global Services
Gurugram
07.2022 - Current
  • Managing 80-100+ team members with Sales (Customer Adoption) and customer service targets (C-Sat) per alignment of client metrics
  • Define and drive Sales and Revenue targets for Ops team Responsible for Performance and People Management
  • Supporting team leaders in identifying levers to improve direct sales through operational metrics and developing capabilities
  • Working with teams in other verticals and providing guidance in multi skilling sales rep to attain targets Identify new verticals for expansion, grooming partners to increase reach and revenues
  • Good commercial, presentation and analytical skills
  • Providing strategic support to agencies from Sales and customer service perspective and working for clients working on Sales and Customer Service (Inbound & Outbound)
  • Well versed with MS office

Deputy Manager Training

WNS Global Services
Gurugram
03.2021 - 06.2022
  • Managed and trained team of SMEs and Trainers as per business requirements. -Responsible for End to end product ( digital Marketing) training and throughput for the batches
  • Maintained QoQ throughput for >90%. - Drove Revenue and complex product implications for high-spending accounts.
  • Conceptualized TNI calculator to forecast upcoming challenges and took initiative to resolve them.
  • Created a Change management process and successfully implemented three lines of business.
  • Tools involved Google Ads, Merchant center, and Analytics
  • Conceptualized and worked as SME for self learning and Performance Management of team and Customer Satisfaction.
  • Improved team efficiency by streamlining processes and implementing innovative management strategies.

Assistant Manager - Training

WNS Global Services
Gurugram
02.2019 - 03.2021
  • Creating content and Playbook for high value customer interaction and implemented to improve
  • Created Automated TNI calculator which effectively improved win rate for process by 12% Q/Q
  • Created Vendor( advertiser) training module to improve connectivity and Engagement with reps
  • Accountable for driving numbers and awarded best trainer for QoQ throughput and change management.

Project Management Executive

Broadcast2World
Gurugram
05.2013 - 03.2014
  • Business development, client acquisition, and revenue generation
  • Maintained QoQ >100% target attainment
  • Strategic Consulting, including business plan & sales strategy development
  • Implementing marketing and sales strategies for new business opportunities
  • Managing key corporate accounts

Business Development Executive

Confluence Media Pvt Ltd
Gurugram
04.2012 - 04.2013

Clients: Maruti, ITC, NIFT, Aircel, Confluence media Pvt ltd., Kaavya, YOUWECAN. Northeast Today, Seema Sandesh, Tourism Asia. Gurgaon Chess And Table Tennis Association

  • Managing client briefs, make presentations, negotiate contracts and secure orders for the company
  • Logistics arrangement as per the requirements
  • Pitching for new accounts and creating tie- up opportunities

Client Servicing and Operations

Gravity Entertainment
Gurugram
04.2010 - 02.2012

Managed Key Clients: Maruti, ICI, Whirlpool, Apollo Tyres, Bharti Airtel, Nokia, Pizza hut

  • Brand and Marketing strategy, planning and execution of marketing plans to deliver business objective
  • Managing client briefs, making presentations, negotiating contracts and securing orders for the company
  • Managing and creating new vendors
  • Audio Visual Production. (Script to Presentation)

Education

Master of Arts - Master's Degree, Arts, Entertainment, And Media

The ICFAI University, Tripura
Executive Learning
04.2012 - 03.2015

Bachelor of Arts - Journalism And Mass Communication

Amity University
New Delhi
04.2006 - 03.2009

Skills

  • Google Ads and analytics
  • Facebook Ads
  • Adobe Captivate
  • Recruiting and Interviewing

Work Preference

Work Type

Full Time

Important To Me

Company CultureWork-life balanceCareer advancementPersonal development programs

Timeline

Operations Manager

WNS Global Services
07.2022 - Current

Deputy Manager Training

WNS Global Services
03.2021 - 06.2022

Assistant Manager - Training

WNS Global Services
02.2019 - 03.2021

Business and Center Manager

Zee Learn Ltd
06.2018 - 02.2019

Learning and Development Trainer

India Today
04.2015 - 02.2019

Project Management Executive

Broadcast2World
05.2013 - 03.2014

Business Development Executive

Confluence Media Pvt Ltd
04.2012 - 04.2013

Master of Arts - Master's Degree, Arts, Entertainment, And Media

The ICFAI University, Tripura
04.2012 - 03.2015

Client Servicing and Operations

Gravity Entertainment
04.2010 - 02.2012

Bachelor of Arts - Journalism And Mass Communication

Amity University
04.2006 - 03.2009
Prashant KothariBusiness Consultant