Prashant k. Raghav
Aligarh
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
17
17
years of professional experience
Work History
General Manager (sales & Operations)
Hotel Clarks Inn
Aligarh
05.2023 - Current
- Company Overview: Clarks Group of Hotels
- Clarks Narayana
- 61 keys with no of 5 covered Banquets, 2Lawns & 100 covers of Restaurant from the strength of 25 pax to 2500pax
General Manager (sales & Operations)
"Hotel Gold In Leaf"
Aligarh
02.2023 - 04.2023
- Shekhar Sarraf Group
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
General Manager (sales & Operations)
"Hotel Royal Panna"
Shahjahanpur
02.2021 - 01.2023
- Company Overview: First choice of Hotels
- Choice group of Hotels
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager(Sales & Operations)
"Hotel Rigel Inn"
Agra
03.2018 - 09.2021
- Company Overview: Oasis Hospitality Hotels
- Oasis Hotels
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Operations Manager
"Hotel Nandani Una"
Dharamshala
02.2015 - 10.2018
- Company Overview: Una group of Hotels
- Una group of Hotels
- Developed key performance indicators to measure effectiveness of operational processes.
- Managed scheduling, training and inventory control.
Operations Manager
"Hotel Palm Tree"
Aligarh
01.2013 - 06.2015
- Company Overview: Hotel Palm Tree
- Hotel Palm Tree
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Front Office Manager
"Hotel The Retreat"
Agra
03.2011 - 02.2013
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
Front Office Executive
"Hotel Dazzle By One Earth"
Agra
03.2009 - 02.2011
- Company Overview: One earth Hotels Hotels
- Dazzle by One Earth
- Greeted customers, answered inquiries and directed them to the appropriate department.
Front Office Asst.
"Majestic Park Plaza"
Ludhiana
09.2007 - 08.2009
- Company Overview: Park Group of Hotels
- Majestic Park Hotels
- Greeted customers and provided assistance with inquiries.
- Organized filing system for customer records and documents.
Front Office Asst.
"Hotel Park Plaza"
Ludhiana
09.2007 - 08.2009
- Company Overview: Park Group of Hotels
- Majestic Park Plaza
- Greeted customers and provided assistance with inquiries.
- Organized filing system for customer records and documents.
Education
MBA - Sales & Marketing
Globle Institute of Management & Technology
Aligarh08-2009
Accommodation Management
Post Graduate Diploma In Hotel Management
FCI(AMU)02-2007
Skills
- Extrovert with a positive attitude
- Flamboyant nature
- Innovative and adaptable
- Valuable asset in the food and beverage industry
Languages
- English
- Hindi
- Punjabi
- Urdu
Hobbies and Interests
- Listening music
- SnS
Disclaimer
I hereby declare that all the information provided is true to the best of my knowledge.
Positivetraits
- Hardworking
- Can work under pressure
- Adjust to any environment
Personal Information
- Father's Name: Mr. R.S Raghav
- Gender: Male
- Nationality: Indian
- Religion: Hindu
Timeline
General Manager (sales & Operations)
Hotel Clarks Inn
05.2023 - Current
General Manager (sales & Operations)
"Hotel Gold In Leaf"
02.2023 - 04.2023
General Manager (sales & Operations)
"Hotel Royal Panna"
02.2021 - 01.2023
General Manager(Sales & Operations)
"Hotel Rigel Inn"
03.2018 - 09.2021
Operations Manager
"Hotel Nandani Una"
02.2015 - 10.2018
Operations Manager
"Hotel Palm Tree"
01.2013 - 06.2015
Front Office Manager
"Hotel The Retreat"
03.2011 - 02.2013
Front Office Executive
"Hotel Dazzle By One Earth"
03.2009 - 02.2011
Front Office Asst.
"Majestic Park Plaza"
09.2007 - 08.2009
Front Office Asst.
"Hotel Park Plaza"
09.2007 - 08.2009
MBA - Sales & Marketing
Globle Institute of Management & Technology
Accommodation Management
Post Graduate Diploma In Hotel Management
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