Prashant Kumar
Healthcare Professnal
Bengaluru
Summary
Results-driven professional with over 5 years of experience in admission, OPD billing, and TPA billing. Seeking employment with a growth-oriented company that values expansion. Dedicated to utilizing talents and skills to contribute to organizational success and personal professional development. Experienced at Max Hospital (Mohali) from December 2018 to August 2019, where expertise was gained in performance management, billing maintenance, patient care, bill auditing (dispatch), and TPA billing with cash billing. Eager to apply expertise in a new role and contribute to achieving organizational goals. Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Customer Care Executive
Max Hospital
12.2018 - 6 2019
- Daily updating the bills of all patients from the time they get admitted in the hospital
- At the time of discharge cross checked the final bill with the approval from TPA
- Raising final bill according to the MOU with the respective corporate tie ups & raise the credit bill to the respective corporate favor
- Checking all type of CREDIT billing
- Timely dispatch of credit bills to concern TPA or PSU within the TAT
- Upload Claim document timely for credit bill to the concern TPA portal.
Customer Care Executive
Cloud Nine Hospital
09.2019 - 05.2020
- Coordinating with doctor coordinator & floor coordinators & billing staff for smooth functioning
- Financial Counselling to the patients coming for admission for different procedure
- Providing all assistance to patients regarding their problems physically or on call, email WhatsApp etc
- Raising final bill according to the MOU with the respective corporate tie ups & raise the credit bill to the respective corporate favor
- Making all type of billing like CASH, Credit Billing
- Handling Cash and reconcile the cash collections and submit to accounts
- To ensure admission process is carried out systematically and efficiently
- Answer customer query
- Explain estimation of Treatment to the patient before admission.
GRE
Paras HMRI Hospital
02.2022
- Being the first responder to all department queries related to patient /attendant
- INSURANCE and TPA:- Relationship management, managing internal operation such as pre authorization, query reply, final approval
- LAMA & DOR counseling
- Provide case summary, TPA queries, CGHS & ECHS department.
Customer Care Executive
Columbia Asia Hospital Sarjapur Road
09.2020 - 02.2022
- OPD Billing
- Feedback Management
- Report Dispatch.
Ip Billing Executive
Apollo Cradle & Children Hospitals
04.2023 - Current
- Collaborated with various departments to resolve discrepancies in billing data, maintaining a high level of accuracy for all invoices generated.
- Developed comprehensive reports on billing activities for senior management, enabling informed decision-making regarding departmental goals and strategies.
- Streamlined billing processes by implementing automated systems, reducing errors and improving efficiency.
- Trained junior staff members on proper billing practices, contributing to an overall increase in team productivity and accuracy levels.
Education
Bachelor in Hospital Management -
NSHM College of Management & Technology
01.2015 - 04.2018
Skills
Knowledge of Life Trenz & Max HIS, Care21, Calims Leading software used by almost entire health care which is complete package for health care industry
Basic knowledge of computer applications like Windows98/2000/XP/10, Ms-Office (Word, Excel & PowerPoint), Internet
Knowledge of Life Trenz & Max HIS, Care21, Calims Leading software used by almost entire health care which is complete package for health care industry
Ability to work with individuals towards goal achievement using negotiation, teamwork / collaboration, motivation
Develop strong inter-personal relationships with the team to cohesively bond them together
Can work in team as well as individually
Hard worker & Self-motivated person
Creative Mind, Politeness, Calmness, Task Completion attitude
Additionalexposureachievement
- Training Done in W Pratiksha Hospital (2 months) as a Management Trainee.
- Certificate in NSS.
Personal Information
- Father's Name: Sunil Panjiyar
- Date of Birth: 09/05/1998
Longtermplan
To explore opportunity in operation management and quality control.
References
- Mr. Sudip kumar, Assist. Manager - IPD, Cloudnine Hospital, Bellandur, Banglore, +91 7411439247
- Mr. Harsh Bhatt, Customer Care Manager, Columbia Asia Hospital, Sarjapur, Banglore, +91 9904013331
Timeline
Ip Billing Executive
Apollo Cradle & Children Hospitals
04.2023 - Current
GRE
Paras HMRI Hospital
02.2022
Customer Care Executive
Columbia Asia Hospital Sarjapur Road
09.2020 - 02.2022
Customer Care Executive
Cloud Nine Hospital
09.2019 - 05.2020
Customer Care Executive
Max Hospital
12.2018 - 6 2019
Bachelor in Hospital Management -
NSHM College of Management & Technology
01.2015 - 04.2018