Prashant Kumar

• Hindi
• English

6 months, Park Plaza, Jodhpur, 4 Star, 102

I hereby declare that the above information is true to the best of my knowledge and belief.

• Prepare and review daily reports including Manager Flash, Daily Schedule (DSR), Quality Management System (QMS), Transit Transfers, Guest Arrivals and Departures, NPS figures for Month-to-date and Year-to-date, Reservation Traces, VIP arrivals, and Airline Crew Log.
• Take over responsibilities from previous shift personnel, including managing petty cash vouchers, IOUs, paid outs, guest-related queries, and handling cash and forex handovers.
• Manage VIP check-in procedures and prepare airline operations crew voucher sheets.
• Oversee check-in and checkout processes, forex currency exchange, and follow-up with guests on check-outs.
• Handle pre-authorization on guest arrival and release on departure.
• Manage board line operations and fulfill guest requests such as Do Not Disturb (DND), Wake-Up Calls, and room status changes.
• Update registration cards and guest information in Opera Software, reconcile EDC machine batches with Excel sheets, and prepare BTC.
• Maintain updated notes in Gem (Guest Experience Management) on the Hyatt Connect portal.
• Update Medallia tracker sheet with new parameters and simultaneously update profile notes in Opera.
• Generate Certified forms (C-forms) for foreign nationals and submit them to the Foreign Regional Registration Office (FRRO) of the Government of India.
• Check and rectify C-form discrepancies, and complete departure entries for foreign nationals.
• Making PM's, Rate Variance, Night Auditing

• Father's Name: Mr. Devendra Kumar
• Date of Birth: 12/04/90
• Gender: Male
• Nationality: Indian
• Marital Status: Married