Prashant Kumar
Gurgaon
Summary
To secure a challenging position that allows us to utilize our skills and talents to the best of our ability while also providing ample opportunities for growth and overall personality development. I am to contribute to the success of the organization by aligning my goals with the organization's objectives and working diligently towards achieving them. Personal Traits and key Strengths Honesty Leadership: Strong work ethic Self-motivated, Active listener, Creative Proactive Multitasking Communication Skills Punctuality Open-minded Selfless Service Flexibility Negotiation Logical Thinking Teamwork, Dedicated Manager with over 8 years of experience in supervision, operations management, administration, training, project management, and cross-functional communication. Team player with expertise in managing staff for efficient production. a detail-oriented scheduler seeking to leverage her background into a managerial role with a progressive organization.
Overview
12
12
years of professional experience
Work History
Operations Manager
Kinetic Facilities Management Pvt Ltd
Gurugram
10.2021 - Current
- Handling team of executives and Down team 400 Manpower
- Conduct training, audit all sites, and maintain training data
- Training calendars and presentations also shared with Clients
- Ensure a successful and smooth transition or mobilization plan for new accounts as per the plan submitted to the client
- Maintaining liaison with the clients for any amendments or minimum wage renewals as per the latest state or central minimum wage notification
- proactive approach towards the complaints or queries raised by clients through a complaint Management System
- Ensure timely collection of verified attendance, invoice generation, and submission
- Payment Collection and Wage disbursement
- Ensure downtime of equipment is kept to a bare minimum and all equipment is covered under an Annual Maintenance Contract (AMC), and follow up on renewals of AMCs
- Coordinating with existing Clients and finding new Clients
- Adhering to corporate standards and practices to maintain a good ambiance for official requirements to ensure good health and safety measures by following up on quality control standards
- Prepared documents for internal and external audits
- Coordinate with the bank for the opening of new members' salary accounts.
- Maintain and monitor the sheets, which contain the details of all the assets of the company
- Corporate Studio: One of the initiatives undertaken to groom the ops team for the function will be required in a high-stress environment
- Monitored vendor compliance with contractual obligations, including quality assurance standards.
- Managed day-to-day operational activities related to vendors and suppliers.
- Ability to Lead and Motivate People at All Levels.
- Created strategic partnerships with key suppliers and vendors that provided added value to the organization.
Corporate Trainer
03.2021 - 10.2021
- Evaluate employees and identify weaknesses
- Identify training needs according to site requirements
- Based on research, plan and implement training programs that will prepare employees for the next step of our quality standard
- Lead, teach, onboard, and evaluate new Staff
- Track employee success and progress
- Manage the productivity program in collaboration with the ground team
- Communicate all the training programs on a timely basis.
Area Manager
Bcl Secure Premises Pvt Ltd
Gurugram
09.2019 - 02.2021
- I have accountability for 25 sites in the Gurgaon and Delhi locations, which includes training planning, Manpower deployment, Document filling, and client relationships.
Area Manager
Tecknoman Facility Services Pvt Ltd
Gurugram
04.2018 - 09.2019
- I have accountability for 35 sites in the Gurgaon location
- Which includes Manpower deployment, Document filling, and client relationships
- Prepare training calendars and presentation reports
- Evaluate employees and identify weaknesses
- Identify training needs according to site requirements
- Based on research, plan and implement training programs that will prepare employees for the next step of our quality standard
- Prepare a budget for Reward and Recognition programs as a motivation factor to encourage staff
- Track employee success and progress
- Manage the productivity program in collaboration with the ground team
- Communicate all the training programs on a timely basis
- Timely conduct monthly site audits, Surprise audits, and client feedback.
Area Manager
Hajaria Soft & Security Services Pvt Ltd
Gurugram
05.2017 - 04.2018
- I have accountability for 25 sites in the Gurgaon location
- Which includes training planning, Manpower deployment, Document filling, and client relationships
- Evaluate employees and identify weaknesses
- Identify training needs according to site requirements
- Based on research, plan and implement training programs that will prepare employees for the next step of our quality standard
- Lead, teach, onboard, and evaluate new Staff
- Prepare a budget for Reward and Recognition programs as a motivation factor to encourage staff
- Oversee employee attendance and performance
- Track employee success and progress
- Manage the productivity program in collaboration with the ground team
- Communicate all the training programs on a timely basis
- Prepare training calendars and presentation reports
- Timely conduct monthly site audits, Surprise audits, and client feedback.
Operation Executive
Novel Facilities Pvt Ltd
Gurugram
09.2015 - 08.2016
- I have accountability for Fifteen sites in the Gurgaon location, which includes day-to-day activities, training planning, Manpower deployment, Document filling, Salary distribution, And client satisfaction.
Soft Service Executive
SKFM Pvt Ltd
Gurugram
01.2015 - 01.2016
- Where I handled 74 people, including Supervisors, Mailroom In charge, telecaller, Pantry, Horticulture Staff, and Housekeeping Staff
- Morning Briefing which includes Cleaning Schedule planning And Manpower deployment
- Documents maintained (Grooming Resister, Deployment Resister, Day-to-Day Activity register )
- Checklist, Stock Resister, Machine Record Maintenance, Muster Roll): All Activities Report to the reporting manager.
House Keeping Supervisor
Iss Facility Services India Private Limited
Gurugram
01.2013 - 12.2014
- Assigned housekeeping staff to specific shifts based on their abilities and daily requirements
- Adhered to safety protocols by enforcing proper equipment usage
- Restocked office supplies such as facial tissues for personal touch with every job
- Dispose of trash and recyclables each day to avoid waste buildup
- Selected the most suitable cleaning materials for different types of furniture, flooring, and surfaces
- Communicated repair needs to maintenance staff
- Increased employee performance through effective supervision and training
- Worked with the front desk to respond promptly to all office requests
- Placed orders for housekeeping supplies and Office toiletries
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for Office work stations, conference rooms, board rooms, Seiner's cabins, reception areas, and common areas.
Education
B.Com -
12th -
10th -
Skills
- Handling team management
- Training and audit
- Client liaison
- Complaint management
- Attendance and invoice management
- Payment collection and wage disbursement
- Equipment maintenance
- Client coordination
- Team building
- Training and mentoring
- Payroll understanding
- Budget administration
- Problem-solving skills
- Finding new clients
- Adhering to corporate standards
- Quality control standards
- Internal and external audits
- Coordination with the bank
- Asset management
- Leadership and motivation
- Performance monitoring
- Motivational approaches
- Corporate training
- Employee evaluation
- Training needs analysis
- Language proficiency (English, Hindi, Bengali)
- Facility Management
- Strategic Planning
- Standard Operating Procedures
- Distribution Management
- Cost Reduction
- Workforce Planning
- Operational Excellence
- Safety Management
- Budget Administration
- Order Placement
- Cost Control
- Resource Planning
- Vendor relationships
- Vendor Negotiations
- Budget Management
- Relationship Management
- Supplier Relationship Management
Maritalstatus
Married
Fathername
Barun Dey
Personal Traits
- Honesty
- Leadership
- Strong work ethic
- Self-motivated
- Active listener
- Creative
- Proactive
- Multitasking
- Communication Skills
- Punctuality
- Open-minded
- Selfless Service
- Flexibility
- Negotiation
- Logical Thinking
- Teamwork
- Dedicated
Personal Information
- Title: Facilities Management
- Date of Birth: 08/19/94
- Nationality: Indian
Languages
- English
- Hindi
- Bengali
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Bengali
Upper Intermediate (B2)
B2
Timeline
Operations Manager - Kinetic Facilities Management Pvt Ltd
10.2021 - Current
Corporate Trainer -
03.2021 - 10.2021
Area Manager - Bcl Secure Premises Pvt Ltd
09.2019 - 02.2021
Area Manager - Tecknoman Facility Services Pvt Ltd
04.2018 - 09.2019
Area Manager - Hajaria Soft & Security Services Pvt Ltd
05.2017 - 04.2018
Operation Executive - Novel Facilities Pvt Ltd
09.2015 - 08.2016
Soft Service Executive - SKFM Pvt Ltd
01.2015 - 01.2016
House Keeping Supervisor - Iss Facility Services India Private Limited
01.2013 - 12.2014
Maharaja Agrasen Himalayan Garhwal University - B.Com,
Bihar Board of Secondary - 12th,
Bihar Board of Secondary - 10th,
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