PRASHANT KUMAR
Vasant Kunj Sector E2 -New Delhi
Summary
Dynamic Food and Beverage Team Leader with a proven track record at Indraprastha Apollo Hospital, excelling in food safety compliance and customer satisfaction. Expert in inventory management and fostering teamwork, I successfully reduced food waste and enhanced service quality, ensuring a positive dining experience while adhering to sanitation standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Officer Food and Beverage
Indraprastha Apollo Hospital
12.2010 - Current
- Developed a positive work environment by fostering open communication and teamwork among staff members.
- Oversee daily food and beverage operations.
Manage inventory and cost control.
Ensure compliance with health and safety regulations.
Maintain quality and service standards. - Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Improved customer satisfaction by implementing efficient food and beverage service strategies.
- Menu Planning & Dietary Compliance Collaborate with dietitians to develop and implement patient menus.
Ensure dietary restrictions and preferences are accommodated. - Address customer concerns and complaints promptly and professionally.
- Inventory and Cost Control: Manage inventory levels to minimize waste and ensure optimal stock. Monitor food costs and ensure profitability.
- Health and Safety Ensure compliance with all relevant food safety regulations Conduct regular safety training for staff.
- Event Coordination Assist with event planning and coordination, including catering for hospital events.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Improved department efficiency by streamlining and implementing policies and processes.
Food and Beverage Supervisor
The Grand Vasant Kunj
04.2009 - 10.2010
- Supervision and Staff Management: Directs and schedules kitchen, bar, and service staff, ensuring proper training, adherence to standards, and efficient service.
- Customer Service: Ensures high standards of customer service, handles complaints and feedback, and contributes to a positive guest experience.
- Inventory and Cost Control: Manages inventory, orders supplies, and monitors costs to maintain profitability.
- Operational Efficiency: Coordinates with kitchen and bar teams to ensure seamless service, maintains cleanliness and organization of service areas, and ensures compliance with health and safety regulations.
Food and Beverage Steward
The Connaught Hotel
12.2007 - 03.2008
- Guest Service: Greeting and seating guests, taking their orders, and ensuring their satisfaction throughout the meal.
- Table Setup and Maintenance: Setting tables with appropriate tableware, condiments, and supplies.
- Order Taking and Service: Accurately recording orders, communicating them to the kitchen or bar, and ensuring prompt and accurate service.
- Cleanliness and Hygiene: Maintaining a clean and hygienic dining environment, adhering to food safety regulations.
- Inventory Management: Assisting with stocking tables, managing supplies, and ensuring adequate inventory levels.
- Problem Solving and Customer Relations: Responding to customer inquiries and complaints in a professional and efficient manner.
Education
MBA - Hospitality
Amity University
Noida, India12-2021
Advance Excel
Amity University
Noida, India12-2021
BBA - Hotel Management
Indian Institute of Business Management
Patna 08.2007
Skills
Food and beverage skills are crucial in healthcare, specifically for roles in patient care, food service operations, and hospitality These skills encompass customer service, communication, food safety, inventory management, and financial management, all essential for providing efficient and effective patient care and service
Certification
- [Ambassador Awards], [Apollo Hospitals] - [2022]
Reading and Watching Current affairs
Current affairs refer to the political and social events taking place across the globe and can be read about in newspapers, websites and social media. Current affairs are the world's happenings, quite literally the current affairs of the world.
Timeline
Officer Food and Beverage
Indraprastha Apollo Hospital
12.2010 - Current
Food and Beverage Supervisor
The Grand Vasant Kunj
04.2009 - 10.2010
Food and Beverage Steward
The Connaught Hotel
12.2007 - 03.2008
MBA - Hospitality
Amity University
Advance Excel
Amity University
BBA - Hotel Management
Indian Institute of Business Management
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