PRASHANT KUMAR
Firozabad
Summary
Hospitality professional with extensive experience at Holiday Inn, specializing in customer service and guest relations. Proven ability to coordinate special requests and improve guest experiences through effective teamwork. Demonstrates strong time management and transportation coordination skills, consistently providing exceptional service in high-pressure situations.
Overview
3
3
years of professional experience
Work History
Concierge
Holiday Inn
Gurugram Sector 90
09.2022 - Current
- Facilitated welcoming check-in/check-out experiences for all guests.
- Coordinated special requests, including flowers and champagne, for guest room arrivals.
- Delivered comprehensive information on hotel services, local attractions, and dining options.
- Addressed guest requests and complaints promptly to foster satisfaction and loyalty.
- Collaborated with internal departments to ensure seamless service delivery across all touchpoints.
F&B Associate (Banquet Operations)
Taj Hotel and Convention Centre
Agra
02.2022 - 08.2022
- Ensured seamless banquet operations for weddings, conferences, and social events.
- Delivered food and beverage service that met luxury hospitality standards.
- Anticipated guest needs to facilitate memorable event experiences.
- Participated in staff briefings and training sessions to improve service quality.
Education
Bachelor of Arts -
F.S. University
Firozabad01.2026
Senior Secondary Education - 12th Standard
KL College
Sirsaganj, Faizabad01.2022
Secondary Education - 10th Standard
KL College
Sirsaganj, Faizabad01.2020
Skills
- Customer service and guest relations
- Team collaboration
- Time management
- Telephone etiquette
- Transportation coordination
- Front desk support
Languages
Hindi
First Language
Hindi
Proficient (C2)
C2
English
Intermediate (B1)
B1
Hobbies and Interests
- Listening to music helps with relaxation and boosts creativity
- Running enhances physical fitness and strengthens mental resilience
- Wrestling – develops strategic thinking and builds resilience
- Playing volleyball improves teamwork and strengthens leadership skills
Timeline
Concierge
Holiday Inn
09.2022 - Current
F&B Associate (Banquet Operations)
Taj Hotel and Convention Centre
02.2022 - 08.2022
Bachelor of Arts -
F.S. University
Senior Secondary Education - 12th Standard
KL College
Secondary Education - 10th Standard
KL College
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