PRASHANT KUMAR
Muzaffarpur
Summary
Guest-oriented enthusiastic and Versatile professional with experience spanning over 10 years in guest services in the Hospitality Management industry. Expertise in directing cross-functional teams toward success in achieving guest satisfaction. Demonstrates management skills that align goals and drive organizational objectives to streamline and sustain business operations. Excellent strategist with strong analytical skills and a positive attitude that favours bold decision-making. Highly effective communicator and a leader with proven ability to build long-term relationships by establishing a high level of confidence and trust. Highly organized Personal Assistant with experience in managing schedules, coordinating travel, and handling administrative tasks. Strengths include strong multitasking ability, maintaining confidentiality, and providing top-notch support to executives. Proven track record of enhancing office efficiency by taking initiative in streamlining processes and improving communication flow.
Overview
11
11
years of professional experience
Work History
Personal Assistant
Sodexo India Pvt LTD
Ahmedabad
05.2025 - Current
- Managed executive calendars and scheduled appointments efficiently for UHNWI Clint.
- Coordinated travel arrangements and itineraries for business trips.
- Organized files and maintained an efficient electronic document management system.
- Assisted in project coordination by tracking deadlines and deliverables.
- Maintained confidential files related to personnel records or other sensitive information.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Maintained clerical correspondence via email and phone.
Food & Beverage Executive
ITC Narmada hotel
Ahmedabad
08.2024 - 04.2025
- Managed daily operations for guest services and hotel amenities.
- Coordinated staff schedules to ensure optimal coverage and service quality.
- Supervised front desk activities and resolved guest inquiries promptly.
- Implemented training programs for new employees to enhance service standards.
- Developed relationships with vendors to maintain supply chain efficiency.
- Oversaw inventory management for hotel supplies and equipment.
- Enhanced guest experience through personalized service and attention to detail.
- Developed and implemented strategies to increase executive efficiency.
- Conducted regular inspections to maintain facility cleanliness and safety standards.
HEAD BUTLER
Heritance Aarah
12.2023 - 04.2024
- Reporting to the Front Office Manager.
- Managed daily operations of guest services to ensure exceptional hospitality experiences.
- Responsible for overseeing the smooth operation and ensuring that all tasks are completed efficiently.
- Responsible for Butler’s duty roster and guest allocation.
- Maintaining the Training and Development of the staff regularly.
- Handling the guest complaints and ensures the guest departs with a memorable experience.
- Inter-departmental coordination for smooth operations.
- Sales and Budget management.
BUTLER EXECUTIVE
Heritance Aarah
10.2019 - 04.2024
- Reporting to the Head Butler and Front Office Manager.
- Taking Care of All VIP guests’ suite rooms and coordinating with all concerned departments to fulfill guests’ needs and requests.
- Assisting the team with the arrival and departure of the guests.
- Following up and ensuring that guests’ requests are met promptly.
- Responsible for making all dining and entertainment arrangements.
- Maintain discretion and confidentiality regarding the affairs of the guests and ensure that privacy is always respected.
BUTLER AND IN-ROOM DINING SUPERVISOR
ITC Grand Chola
Chennai
11.2016 - 10.2019
- Reporting to Butler Executive.
- Looking after the shift with the help of Butlers and in villa Dining Staff.
- Ensure all orders delivered to the guest at in villa Dining as per standards.
- Training team for food and beverage upsell.
- Motivates, coaches and mentors the butlers to strive for exceptional handcrafted guests services.
BUTLER
ITC Grand Chola
Chennai
07.2015 - 11.2016
- Reporting to Butler Supervisor.
- Take care of all guests and coordinate with all departments to fulfill guests’ needs and requests.
- Keep the concerned department informed about guests’ allergies and food preferences.
- Provide prompt laundry services, shoe shine services, and morning tea coffee service, ensuring the special preferences of guests are met.
FOOD AND BEVERAGE ASSOCIATE
INTERCONTINENTAL Mahabalipuram
Chennai
08.2014 - 06.2015
- Reporting to the Food and beverage Supervisor.
- Providing Consistently thoughtful, caring, and sincere services.
- Ensure that all requests from the guests are made possible and are followed up on.
Education
Master’s - Business Management
NMIMS College
Mumbai 10-2025
Degree - hotel management and catering Technology
IHM Chennai
Chennai, India01.2014
Higher Secondary School -
DAV Public School
Muzaffarpur, Bihar01.2011
Secondary School -
Holy Mission School
Muzaffarpur01.2009
Skills
- Hospitality Management
- Hiring and Retention
- Staff Collaboration
- Guest Services
- Event planning
- Guest relation
- Inventory Management
- Quality Assurance
- Specialized knowledge of wine, spirits, and liquors
- Fully conversant with Ms Excel and Ms Office Application
- Multitasking
- Analytical
- Teamwork
- Integrity
- Organization
- Problem-Solving
- Critical Thinking
- Leadership
- Creativity
Personal Information
Date of Birth: 07/20/93
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Timeline
Personal Assistant
Sodexo India Pvt LTD
05.2025 - Current
Food & Beverage Executive
ITC Narmada hotel
08.2024 - 04.2025
HEAD BUTLER
Heritance Aarah
12.2023 - 04.2024
BUTLER EXECUTIVE
Heritance Aarah
10.2019 - 04.2024
BUTLER AND IN-ROOM DINING SUPERVISOR
ITC Grand Chola
11.2016 - 10.2019
BUTLER
ITC Grand Chola
07.2015 - 11.2016
FOOD AND BEVERAGE ASSOCIATE
INTERCONTINENTAL Mahabalipuram
08.2014 - 06.2015
Master’s - Business Management
NMIMS College
Degree - hotel management and catering Technology
IHM Chennai
Higher Secondary School -
DAV Public School
Secondary School -
Holy Mission School