Prashant Kumar Singh
Bengaluru
Summary
Cloud support professional skilled in managing, deploying, and troubleshooting cloud-based solutions. Strong focus on team collaboration and achieving results, adaptable to changing needs. Proficient in AWS, Azure, and DevOps practices with keen ability to solve complex technical issues. Known for reliability, effective communication, and results-driven approach.
AWS Cloud Support Engineer with 2.5+ years of hands-on experience managing production AWS environments in a 24/7 managed services delivery model. Proven expertise in incident management, infrastructure monitoring, EC2 operations, IAM administration, and CloudWatch analytics. AWS Certified Solutions Architect – Associate with a strong track record of maintaining 99.9%+ SLA compliance while managing 200+ monthly tickets across multiple client accounts.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cloud Support Engineer – AWS Operations
Workmates Core2cloud
06.2023 - 09.2025
- Managed AWS infrastructure operations for 15+ enterprise clients across multiple AWS accounts.
- Monitored and maintained 300+ EC2 instances across dev, staging, and production environments, ensuring 99.9% uptime SLA.
- Responded to CloudWatch alarms and AWS Health events within 15-minute SLA, reducing MTTR by 30%.
- Performed root cause analysis for performance issues and implemented preventive measures.
- Handled 50+ incidents and service requests weekly with a 95%+ first-call resolution rate.
- Reduced average ticket resolution time from 4 hours to 2.5 hours through automation and runbooks.
- Identified $15K+ annual savings through rightsizing and implemented automated start/stop schedules reducing non-production costs by 35%.
- Authored 25+ SOPs and runbooks, reducing new-hire ramp-up time by 50%.
- Provided technical support for cloud services, troubleshooting issues effectively for end-users.
- Implemented automation scripts to enhance system efficiency and reduce downtime.
- Collaborated with cross-functional teams to resolve complex customer queries and escalate critical issues.
Procurement Associate
Novatta Technologies Pvt. Ltd.
07.2022 - 11.2022
- Supported procurement operations, vendor coordination, and internal stakeholders, building strong process discipline and analytical skills.
- Coordinated procurement processes to ensure timely delivery of materials and supplies.
- Developed and maintained supplier relationships to enhance collaboration and sourcing strategies.
Procurement Associate
Skytech General Trading L.L.C
04.2021 - 05.2022
- Managed procurement operations, vendor negotiations, and P2P cycles, developing strong stakeholder communication and process management skills.
Education
Bachelor of Science - Mechanical Engineering
Punjab Technical University
Punjab01.2017
Skills
- EC2/ IAM/ S3/ VPC/ Lambda
- RDS/ EBS/ ELB/ Auto Scaling/ SNS
- Systems Manager
- CloudWatch Metrics/ Logs/ Alarms/ CloudTrail
- AWS Health Dashboard
- Amazon Linux/ Ubuntu/ RHEL/ Windows Server/ AWS CLI
- Zoho Suite
- Incident Management/ Root Cause Analysis
- SOP/ Runbook Creation
- Cost Optimization
Accomplishments
- Maintained 99.5%+ SLA compliance across managed client accounts for 18+ consecutive months.
- Recognized as Employee of the Quarter for exceptional client satisfaction (4.8/5.0).
- Led knowledge transfer sessions for 5+ team members on AWS operations best practices.
- Contributed to a 30% reduction in P1 incidents through proactive monitoring.
Certification
- AWS Certified Solutions Architect – Associate (SAA-C03)
- AWS Certified Cloud Practitioner
Languages
English (Fluent)
Hindi (Native)
Timeline
Cloud Support Engineer – AWS Operations
Workmates Core2cloud
06.2023 - 09.2025
Procurement Associate
Novatta Technologies Pvt. Ltd.
07.2022 - 11.2022
Procurement Associate
Skytech General Trading L.L.C
04.2021 - 05.2022
Bachelor of Science - Mechanical Engineering
Punjab Technical University