Dynamic professional with expertise in client relationship management and trade finance. Proven ability to drive client acquisition and retention through strategic market analysis and personalized service.
Overview
8
8
years of professional experience
Work History
CBG RM
AXIS BANK
Mumba
11.2023 - Current
Manage relationship with the customers by increasing the book size.
Manage Trade finance, General bank operation for cash management services i.e., working capital cycle of the company.
Conducted As-is and to- be analysis and suggest fit for business Solutions by designing a change strategy.
Developed and maintained strong client relationships through regular communication and personalized service.
Conducted market analysis to identify trends and opportunities for business growth.
Implemented sales strategies that improved client acquisition and retention rates.
Utilized CRM tools to manage client information and track interactions effectively.
Worked with cross-functional teams to achieve goals.
Trade relationship Manager
KOTAK MAHINDRA BANK
Mumbai
10.2022 - 11.2023
Identify and acquire new trade and business banking customers, focusing on exporters, importers, MSMEs, and corporate clients.
Source and open current accounts with trade potential, ensuring alignment with bank KYC, compliance, and onboarding standards.
Drive acquisition of clients using trade products such as LC, BG, Export/Import Bills, Remittances, OD/CC, Forex, Bank Guarantees, and Trade Working Capital.
Conduct client profiling to understand trade flows, turnover, and transaction potential for effective product pitching.
Build and maintain relationships with key decision-makers to generate steady trade volumes and fee income.
Deliver strong cross-sell of banking products including CASA, CMS, POS, and insurance, cards, Term Loans, and Forex services.
Work closely with Trade Ops, RM teams, and Branch Banking to ensure smooth transaction execution and customer satisfaction.
Monitor client transactions, ensure timely bill lodgment, LC issuance, BG issuance, and trade document processing.
Stay updated with RBI regulations on export/import compliance, FEMA guidelines, and trade documentation.
Relationship Manager
DCB BANK
Mumbai
06.2018 - 09.2022
Acquire new customers through referrals, field visits, and leads.
Build and maintain long-term relationships with existing clients.
Achieve assigned business targets (liabilities, assets, fee income).
Strong knowledge of banking products & credit.
Resolve customer queries and service issues promptly.
Coordinate with operations, trade, and service teams.
Improve customer experience and retention ratios.
Education
Bachelor of Accounting And Finance - FINANCE ACCCOUNTING
TYBAF
MUMBAI
05-2017
HSC -
Aakash Junior College, Mumbai
Mumbai
03-2014
Skills
Client relationship management
Trade finance expertise
Market analysis
Cash management
Sales strategy implementation
Cross-selling banking products
Client acquisition strategies
Timeline
CBG RM
AXIS BANK
11.2023 - Current
Trade relationship Manager
KOTAK MAHINDRA BANK
10.2022 - 11.2023
Relationship Manager
DCB BANK
06.2018 - 09.2022
Bachelor of Accounting And Finance - FINANCE ACCCOUNTING