PRASHANT MALHOTRA
Sales Advisor
Delhi,DL
Summary
I am looking forward to be a part of a Luxury Retail Organization with the primary focus on commitment towards customer service & professionalism.
Productive Sales Advisor eager to exceed sales objectives by providing top-notch support to Type customers. Veteran sales leader offering Number years of experience with diverse products and services.
Overview
8
8
years of professional experience
Work History
Front Office Assistant
THE OBEROI
GURGAON
06.2016 - 04.2018
- Completed my Industrial Training from THE OBEROI, NEW DELHI
- Certificate of appreciation for hospitality at 2013 Formula 1 Airtel Grand Prix
- Professional Skills & Responsibilities
- Greet customers & ascertain what each customer wants or needs
- Describe & explain the styling & care of merchandise
- Recommend, select & help obtain the merchandise based on the customer needs & desires
- Maintain knowledge of inventory, current sales promotion, policies regarding payment & exchange
- Arrange & display merchandise to promote sales
- Motivate the customers to visit the store more often & make frequent purchases by driving the relationship face to face & telephonically
- Doing appropriate follow-ups & fulfilling commitments in order to maintain a strong relationship
- Strengths
- Ability to build relationship and setup trust
- A proactive & passionate attitude towards sales
- Determined, Confident and Punctual
- Positive Attitude
- Declaration
- I hereby pledge and pronounce that all the above information is true to the best of my knowledge
- Produced high-quality communications for internal and external use.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Responded to inquiries from callers seeking information.
- Prepared meeting rooms and materials and recorded important information.
- Maintained transaction security by verifying payment cards against identification.
Fashion Consultant
Paul & Shark
New Delhi, Delhi
08.2017 - 01.2018
- Working at PAUL & SHARK as Fashion Consultant w.e.f.
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes and accessories.
- Proposed accessories to complete outfits and complement clothing choices.
- Performed personal shopping functions on behalf of customers.
- Accepted and processed customer payments.
- Cultivated lasting relationships with clients through one-on-one interactions in store environment.
- Led entire client shopping experience, putting together ensembles and providing styling tips that were personalized.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Handled payment transactions using Software to maintain accuracy and payment processes.
- Merchandised store inventory in seasonal and brand displays.
- Analyzed trends to developed innovative concepts through online research, magazines, competitive shopping and runway styles.
Sales Advisor
Hermes
New Delhi, Delhi
09.2019 - Current
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Increased sales by offering advice on purchases and promoting additional products.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Expanded customer base and boosted profit within product line.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
Education
BBHM - undefined
DELHI JAGANNATH
INSTITUTE OF
MANAGEMENT
SCIENCES - undefined
CBSE (DELHI) Hansraj Smarak
school
10th - undefined
CBSE (DELHI) Hansraj Smarak
school
Skills
Fluent in Hindi, English & Punjabi
Sales experience
Upselling strategies
Product demonstrations
Merchandising
Interpersonal communication skills
Strategic planning
Sales expertise
Problem solving strength
Performance improvement
Timeline
Sales Advisor
Hermes
09.2019 - Current
Fashion Consultant
Paul & Shark
08.2017 - 01.2018
Front Office Assistant
THE OBEROI
06.2016 - 04.2018
BBHM - undefined
DELHI JAGANNATH
INSTITUTE OF
MANAGEMENT
SCIENCES - undefined
CBSE (DELHI) Hansraj Smarak
school
10th - undefined
CBSE (DELHI) Hansraj Smarak
school