Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Timeline
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Prashant Mashal

Solapur

Summary

Detail-oriented and dedicated Senior Process Executive with 2.6 years of experience in the insurance domain, specializing in policy processing, claims management, and data handling. Proven expertise in handling end-to-end insurance operations, including underwriting support, documentation, and compliance verification. Adept at working in fast-paced environments, while maintaining high accuracy and meeting SLA targets. Strong communication, analytical, and problem-solving skills, with a commitment to delivering quality service and operational excellence.

Overview

3
3
years of professional experience

Work History

Senior Process Executive

Infosys BPM Ltd
Pune
07.2023 - 03.2025
  • Monitor and review suspense accounts regularly to ensure timely resolution and prevent aging of unresolved items.
  • Investigate and classify suspense items, identifying discrepancies such as payment mismatches, missing documentation, or incomplete transactions.
  • Conduct root cause analysis of discrepancies, collaborating with internal teams (underwriting, claims, accounting) and external stakeholders (brokers, clients) to obtain necessary information.
  • Resolve suspense items by posting corrections, adjusting amounts, or reallocating funds, ensuring accurate reconciliation across systems.
  • Escalate unresolved transactions to management or relevant departments, providing detailed reports and recommending corrective actions.
  • Prepare and present suspense aging reports to senior management and finance teams, highlighting trends and potential risks.
  • Maintain comprehensive documentation of all suspense resolution activities for audit and compliance purposes.
  • Identify process inefficiencies causing suspense items and recommend improvements to reduce future occurrences.
  • Ensure strict adherence to company policies, international insurance regulations, and accounting standards, proactively managing financial and operational risks.

Process Executive

Infosys BPM Ltd
Pune
06.2022 - 07.2023
  • Executed transactions to meet SLAs in Deal Management.
  • Implemented new processes to achieve goals.
  • Process Management: Managed end-to-end ordering and booking processes, ensuring timely and accurate execution.
  • Client Communication: Acted as primary contact for clients, resolving queries and concerns effectively.
  • Order Processing: Processed and validated customer orders, ensuring compliance with guidelines.
  • Quality Assurance: Conducted quality checks to ensure order accuracy and adherence to client requirements.
  • Timely Delivery: Collaborated with cross-functional teams to expedite order fulfilment and ensure timely delivery.

Education

B.COM -

Solapur Univerity
08.2021

HSC -

Maharashtra State Board of Secondary & Higher Secondary Education
06.2016

SSC -

Maharashtra State Board of Secondary and Higher Secondary Education
06.2014

Skills

  • CRM
  • PEGA
  • CISCO Commerce Tool (CCW)
  • SAP
  • CISCO directories
  • oracle
  • salesforce

Hobbies and Interests

  • Exploring new technology trends and online platforms
  • Following tech and digital innovation news
  • Learning through online courses and webinars

Personal Information

Timeline

Senior Process Executive

Infosys BPM Ltd
07.2023 - 03.2025

Process Executive

Infosys BPM Ltd
06.2022 - 07.2023

B.COM -

Solapur Univerity

HSC -

Maharashtra State Board of Secondary & Higher Secondary Education

SSC -

Maharashtra State Board of Secondary and Higher Secondary Education

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Prashant Mashal