Prashant Mishra
HR Ops Analyst/Lead
Gurgaon,HR
Summary
Enthusiastic HRIS Ops Analyst/Lead eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of HRIS Ops and Workday.
Targeting assignments in Workday HCM | People Soft | SNOW/Siebel with a leading organization of repute Human Resource Management and Workforce Planning consistent record of driving growth, operational performance, risk management & control.
Overview
2
2
Languages
5
5
years of post-secondary education
7
7
years of professional experience
Work History
HRIS Ops Analyst/Lead
Gartner
Gurgaon, HR
05.2019 - Current
- Managing team of Specialists and Day to Day HRIS Operations.
- HR Operations Service delivery.
- Drive to operational excellence.
- Partner and collaborate with BPOs to develop strong working relationships that mutually benefit organization.
- Continue to build capabilities sin HRIS (Workday training, researching, etc.).
- Communicate and deliver timely responses to requesters.
- Respond to operational asks in accordance with SLA.
- Creating Process/Workflow Documents (SOP).
- Root cause analysis of any issue/bug.
- Create standard replies.
- Identify customer trends, spikes.
- System support and administrative transactions.
- Customer Service (HRCC/HRIS inbox).
- Mass data loads (EIBs).
- Administrative Corrections / Changes.
- Reorganizations.
- Security Assignment.
- Business Process operations enablement and support.
- Candidate Experience / Candidate Care.
- Recruiter Experience.
- Offer Process.
- Background Check Process.
- Referrals Process.
- Helping Configuration analyst on strategy formation.
- Managing ongoing Service now implementation.
- End to end recruitment support (Workday).
- Workday BP bug detection and reporting.
- Testing of new WD released functions.
- Report writing.
- Build partnerships and collaboration across other HR and BU teams.
- Managing Various Projects and End to end testing on Workday (IAT/UAT/Smoke).
- Managing Workday release (Audit Report, what’s new, Retired Functionality, Regression Testing).
- Gathering requirement on approval process from BU and implement that through BP on WD.
- Carried out day-day-day duties accurately and efficiently.
- Participated in team-building activities to enhance working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Resolved problems, improved operations and provided exceptional service
HR Process Specialist
Expedia
Gurgaon, HR
02.2018 - 05.2019
- Supervisory Organization Creation and Management (Workday).
- Supporting managers and HRBP with data correction in Workday.
- Supporting managers in performance evaluation in workday and merit cycle processing in workday.
- Successfully implemented Customer centric project, by lowering down number of Dissatisfaction survey from 40% to 5%.
- Created culture of employee centricity by personalized responses.
- Workday troubleshooting for employees (with Screenshot/Skype live call).
- Tracking request in service now to maintain SLA.
- Worked on few reports like Background check not completed in workday.
- Worked on workday enhancements and testing of some new updates.
- Created Process/Workflow Documents (SOP).
- Onboarding/offboarding/position management in Workday.
- Handling General enquiries from employees.
- Part of many HR Process transition.
- Handling few parts of US benefits.
- (Go Baby and Tuition reimbursement).
- Position Management (Workday).
- Requisition Management (Workday).
- Approval Process Management (Workday).
- Mass Data update EIB((Workday).
- Recruitment process, requisition creation, candidate hiring.
- Compensation update (Workday).
- Manager transfer (Workday).
- Background check through vendor (Sterling).
- Verification of employment letter generation.
- Coordination with payroll team for smooth downstream data feeding.
- (ADP).
- Managing termination, leaves (Workday).
- Managing complete employee life cycle on Workday.
- Project Implementation.
- Handling service calls.
- Good hands on SNOW & Siebel.
- Developed team communications and information for meetings.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Improved operations through consistent hard work and dedication.
Delivery Specialist Advance
Aon
Gurgaon, HR
06.2014 - 02.2018
- Having sound knowledge of Workday HCM/Peoplesoft/Oracle HCM (HR Data Application).
- Human Resource Management and Workforce Planning (Workday/PeopleSoft/Oracle HCM).
- Worked as Subject Matter Expert for processes.
- Supported other Team members on their query.
- Given many process improvement ideas and implemented them in Team.
- Did workday/peoplesoft/Oracle HCM testing (UAT and IAT on HPQC)
- Validating quality of work (Audit) of other associates.
- Having sound knowledge of Oracle Siebel (Employee request application).
- Handled escalations from client as well as organizations end with timeliness and proper resolution along with RCA.
- Maintaining effective communication with onshore (Our USA team) in daily processing activities and any process related concerns or support.
- Having experience in attending service calls with client.
- Maintaining SLA.
- Provide support for other associates by handling critical research-based request.
- Daily Reporting on Excel, Data Analysis and maintaining accurate and current database.
- Provided support to Service Center (Call center BPO)
Education
MBA - HR
GBTU
SRMSCET 07.2010 - 07.2012
BBA - HR
Lucknow University
Lucknow 07.2007 - 06.2010
Skills
Workday HCM, Recruiting, Absence, Compensation
Workday Benefits
People Soft
Service Now (SNOW)
Siebel
Oracle Fusion
HireRight
Talio
HRIS
Timeline
HRIS Ops Analyst/Lead
Gartner
05.2019 - Current
HR Process Specialist
Expedia
02.2018 - 05.2019
Delivery Specialist Advance
Aon
06.2014 - 02.2018
MBA - HR
GBTU
07.2010 - 07.2012
BBA - HR
Lucknow University
07.2007 - 06.2010