Summary
Overview
Work History
Education
Skills
Timeline
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Prashant Mishra

HR Ops Analyst/Lead
Gurgaon,HR

Summary

Enthusiastic HRIS Ops Analyst/Lead eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of HRIS Ops and Workday.

Targeting assignments in Workday HCM | People Soft | SNOW/Siebel with a leading organization of repute Human Resource Management and Workforce Planning consistent record of driving growth, operational performance, risk management & control.

Overview

2
2
Languages
5
5
years of post-secondary education
7
7
years of professional experience

Work History

HRIS Ops Analyst/Lead

Gartner
Gurgaon, HR
05.2019 - Current
  • Managing team of Specialists and Day to Day HRIS Operations.
  • HR Operations Service delivery.
  • Drive to operational excellence.
  • Partner and collaborate with BPOs to develop strong working relationships that mutually benefit organization.
  • Continue to build capabilities sin HRIS (Workday training, researching, etc.).
  • Communicate and deliver timely responses to requesters.
  • Respond to operational asks in accordance with SLA.
  • Creating Process/Workflow Documents (SOP).
  • Root cause analysis of any issue/bug.
  • Create standard replies.
  • Identify customer trends, spikes.
  • System support and administrative transactions.
  • Customer Service (HRCC/HRIS inbox).
  • Mass data loads (EIBs).
  • Administrative Corrections / Changes.
  • Reorganizations.
  • Security Assignment.
  • Business Process operations enablement and support.
  • Candidate Experience / Candidate Care.
  • Recruiter Experience.
  • Offer Process.
  • Background Check Process.
  • Referrals Process.
  • Helping Configuration analyst on strategy formation.
  • Managing ongoing Service now implementation.
  • End to end recruitment support (Workday).
  • Workday BP bug detection and reporting.
  • Testing of new WD released functions.
  • Report writing.
  • Build partnerships and collaboration across other HR and BU teams.
  • Managing Various Projects and End to end testing on Workday (IAT/UAT/Smoke).
  • Managing Workday release (Audit Report, what’s new, Retired Functionality, Regression Testing).
  • Gathering requirement on approval process from BU and implement that through BP on WD.
  • Carried out day-day-day duties accurately and efficiently.
  • Participated in team-building activities to enhance working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Resolved problems, improved operations and provided exceptional service

HR Process Specialist

Expedia
Gurgaon, HR
02.2018 - 05.2019
  • Supervisory Organization Creation and Management (Workday).
  • Supporting managers and HRBP with data correction in Workday.
  • Supporting managers in performance evaluation in workday and merit cycle processing in workday.
  • Successfully implemented Customer centric project, by lowering down number of Dissatisfaction survey from 40% to 5%.
  • Created culture of employee centricity by personalized responses.
  • Workday troubleshooting for employees (with Screenshot/Skype live call).
  • Tracking request in service now to maintain SLA.
  • Worked on few reports like Background check not completed in workday.
  • Worked on workday enhancements and testing of some new updates.
  • Created Process/Workflow Documents (SOP).
  • Onboarding/offboarding/position management in Workday.
  • Handling General enquiries from employees.
  • Part of many HR Process transition.
  • Handling few parts of US benefits.
  • (Go Baby and Tuition reimbursement).
  • Position Management (Workday).
  • Requisition Management (Workday).
  • Approval Process Management (Workday).
  • Mass Data update EIB((Workday).
  • Recruitment process, requisition creation, candidate hiring.
  • Compensation update (Workday).
  • Manager transfer (Workday).
  • Background check through vendor (Sterling).
  • Verification of employment letter generation.
  • Coordination with payroll team for smooth downstream data feeding.
  • (ADP).
  • Managing termination, leaves (Workday).
  • Managing complete employee life cycle on Workday.
  • Project Implementation.
  • Handling service calls.
  • Good hands on SNOW & Siebel.
  • Developed team communications and information for meetings.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Improved operations through consistent hard work and dedication.

Delivery Specialist Advance

Aon
Gurgaon, HR
06.2014 - 02.2018
  • Having sound knowledge of Workday HCM/Peoplesoft/Oracle HCM (HR Data Application).
  • Human Resource Management and Workforce Planning (Workday/PeopleSoft/Oracle HCM).
  • Worked as Subject Matter Expert for processes.
  • Supported other Team members on their query.
  • Given many process improvement ideas and implemented them in Team.
  • Did workday/peoplesoft/Oracle HCM testing (UAT and IAT on HPQC)
  • Validating quality of work (Audit) of other associates.
  • Having sound knowledge of Oracle Siebel (Employee request application).
  • Handled escalations from client as well as organizations end with timeliness and proper resolution along with RCA.
  • Maintaining effective communication with onshore (Our USA team) in daily processing activities and any process related concerns or support.
  • Having experience in attending service calls with client.
  • Maintaining SLA.
  • Provide support for other associates by handling critical research-based request.
  • Daily Reporting on Excel, Data Analysis and maintaining accurate and current database.
  • Provided support to Service Center (Call center BPO)

Education

MBA - HR

GBTU
SRMSCET
07.2010 - 07.2012

BBA - HR

Lucknow University
Lucknow
07.2007 - 06.2010

Skills

    Workday HCM, Recruiting, Absence, Compensation

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Timeline

HRIS Ops Analyst/Lead

Gartner
05.2019 - Current

HR Process Specialist

Expedia
02.2018 - 05.2019

Delivery Specialist Advance

Aon
06.2014 - 02.2018

MBA - HR

GBTU
07.2010 - 07.2012

BBA - HR

Lucknow University
07.2007 - 06.2010

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Prashant MishraHR Ops Analyst/Lead