Prashant Mishra
Gurugram
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Risk Analyst
Paytm India
06.2023 - Current
- Developed and implemented risk management strategies to reduce potential losses.
- Created and worked towards the precision of multiple risk rules for triggering the suspicious merchants for review
- Established efficient workflow processes by performing root causes analysis and developing corrective action plans.
- Worked on multiple fraud patterns with stakeholders and drive it to closure with appropriate actioning as per the data analysis reports .
- Conducted root cause analysis on operational issues to determine risk factors.
Subject Matter Expert, Trust and safety
Urban Company
Gurugram
09.2022 - 06.2023
- Created detailed reports on project progress, metrics, and results for stakeholders' review.
- Analyzed existing processes and procedures to identify opportunities for improvement or cost savings initiatives.
- Managed and worked on several projects simultaneously and shared ideas / methods to improve KPI
- Created and maintain data visualizations that educated ,informed on key metrics and performance measures against several projects
- Led initiatives to identify risks, resolve key project conflicts, and establish appropriate resolution paths.
- Created dashboards to analyze daily/ monthly productivity reports .
Service Quality, Risk, and Compliance Specialist II - G&SS
Uber India
Hyderabad
04.2020 - 04.2022
- Investigated IRT complaints related to the violation of standards or regulations.
- Assisted in developing strategies for improving overall compliance performance.
- Prepared monthly reports on progress made towards meeting organizational goals around compliance matters.
- Identified gaps in current control frameworks which may lead to non-compliance issues.
- Mitigated risk by coordinating plans and specifications to maintain safety and compliance.
- Analyzed data from multiple sources to systematically document work and results.
Service Quality, Risk, and Compliance Specialist I
Uber India
Hyderabad
09.2018 - 04.2020
- Conducted investigations into potential fraud, money laundering and cybercrime cases.
- Responded promptly to inquiries from customers regarding suspected fraud or security breaches.
- Developed strategies for identifying, analyzing and managing risk within the organization.
- Prepared detailed investigative reports outlining findings, conclusions, recommendations .
- Provided guidance on best practices for preventing fraudulent activity within the organization.
- Participated in meetings with senior management discussing current risk exposures and proposed solutions.
Education
BSc Electronics -
Hindu College, University Of Delhi
06.2018
Intermediate -
Dayanand school
04.2015
High school -
St. Michael's convent school
04.2013
Skills
- Power BI
- Google spreadsheet
- JIRA
- SQL
- Six Sigma
- Stakeholder Management
- Project Management
- Excel
- Product Management
- Risk
- Program management
- Crisis Management
- Brand safety
- Risk mitigation strategies
- cross-functional frameworks
- Data Analysis
- SOP & KPI Implementation
- Python Programming
Certification
- Certification in Python/R from udemy
- Certification in Advanced SQL from udemy
- Certification in Advanced Excel from udemy
- Certification in Power BI
- Project Management Foundations (2019)
Timeline
Senior Risk Analyst
Paytm India
06.2023 - Current
Subject Matter Expert, Trust and safety
Urban Company
09.2022 - 06.2023
Service Quality, Risk, and Compliance Specialist II - G&SS
Uber India
04.2020 - 04.2022
Service Quality, Risk, and Compliance Specialist I
Uber India
09.2018 - 04.2020
BSc Electronics -
Hindu College, University Of Delhi
Intermediate -
Dayanand school
High school -
St. Michael's convent school
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