Summary
Overview
Work History
Education
Skills
Disclaimer
Personal Information
Activities
Timeline
Generic

Prashant Mishra

Kalyan

Summary

IT Support Executive Generalist with 3 Years experience in as an IT Department and performs a variety of tasks, including: installing and upgrading software, Providing System support, Maintain Assets Inventory Data, and vendor Coordination, IT Setup Project, CCTV Basic Configuration & Biometric, and Basic Firewall Knowledge End User Support Etc.

Overview

3
3
years of professional experience

Work History

IT Technical Support

Hitech Informetric PVT LTD
Mumbai
07.2023 - Current
  • System Installing & Configuration
  • Inventory Management of IT Assets
  • Advance Classroom Room Management Looking For projector and AV Devices
  • Setup Domain Laptop & windows installing and VPN Configuration
  • MS Office 365 Setup & Configuration
  • Installation of Hardware components like printer, Scanner etc.
  • Coordinating with vendors Implemented Operation
  • Multiple Tasks Should Be handled
  • Limited Support 365 Microsoft & Handled Ticketing tool (Mota Data)
  • Should Be able to provide Level 1 Support on network Infrastructure AP installation and router Configuration etc. basic knowledge

Sr. IT Executive

20 Cube warehousing Distribution PVT.LTD
Bhiwandi
01.2022 - 07.2023
  • Adding Computers into Domain Client
  • FortiGate Firewall Make Firewall policy & Port Forwarding
  • Installation, Configuration and Maintenance of Biometric / All types of Printer Configuration
  • SAP Front - End Installation & Client Configuration
  • Handling Desktop, Laptop, Printer & CCTV, Biometric & Maintenance
  • Vendor Management i.e. Coordination with desktop, laptop, printer, scanner & UPS Vendors for hardware faults & Tracking them till closure, Responsible for logging vendor related calls
  • Handling Technical Support Calls & provide remote Support as well
  • Should Be able to provide Level 1 Support on network Infrastructure
  • Timely updating IT Assets Inventory of Desktop, Laptops, printer Scanner & UPS For Respective
  • Providing Support to Multiple Locations remotely through windows meeting, & VNC
  • Sending Daily reports of status of pending calls & Close calls
  • Monitor the call escalation and follow up with the respective vendors
  • Looking also new IT projects and support all its requirement with the help of vendor

Education

Bachelor of Commer -

BK Birla Collage
Kalyan, Mumbai
01.2023

HSC -

D.J Doshi Gurukul Collage
Ghatkopar, Mumbai
01.2018

SSC -

Mumbai University
01.2016

Skills

  • IT Support
  • Technical Troubleshooting
  • System Implementation
  • Team Leadership
  • Problem Solving
  • Customer Service
  • Multiple Tasks Handled
  • Basic Knowledge Web Design (HTML, CSS, Java)
  • System installation
  • Network troubleshooting
  • IT asset management
  • Remote support
  • Vendor coordination
  • User training
  • Technical documentation
  • Inventory tracking
  • Customer service
  • Problem solving
  • Project management
  • Troubleshooting

Disclaimer

I Hereby Declare that the details given are true to the best of my knowledge.

Personal Information

Date of Birth: 06/04/01

Activities

  • Coding
  • Environmental conservation
  • Art
  • Yoga
  • Skiing
  • Travel

Timeline

IT Technical Support

Hitech Informetric PVT LTD
07.2023 - Current

Sr. IT Executive

20 Cube warehousing Distribution PVT.LTD
01.2022 - 07.2023

Bachelor of Commer -

BK Birla Collage

HSC -

D.J Doshi Gurukul Collage

SSC -

Mumbai University

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Prashant Mishra