Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Prashant Mishra

Lucknow

Summary

HR Operations, HR Business Partner, and HRIS Leader with over 9 years of progressive experience building scalable HR Service Centers, optimizing global HR systems, and enabling employee-centric solutions across APAC, EMEA, and US regions. Adept at aligning people strategies with business goals while ensuring excellence in service delivery, compliance, and system integration. Proven success in deploying and managing platforms like Workday, ServiceNow, and Oracle Fusion to elevate employee experience and operational agility. Currently based in Lucknow, offering immediate alignment with on-site leadership needs. Eager to bring strategic HR operations expertise, business partnering acumen, and a people-first mindset to drive engagement, culture, and effectiveness as a HR Site Manager

Overview

11
11
years of professional experience

Work History

People Ops Lead - Asia Pacific

Criteo
Remote- Lucknow (Work Location - Gurgaon)
08.2023 - Current
  • Established fully operational HR Service Center and regional HR Operations for APAC team.
  • Streamlined HRMS tool and ServiceNow configurations to enhance cross-regional efficiency.
  • Redesigned onboarding, compliance processes, policies, and cultural initiatives across multiple geographies.
  • Served as central point for issue resolution in HR Operations and Partner functions.
  • Promoted high customer satisfaction by addressing issues with knowledgeable service.
  • Collaborated with cross-functional teams to achieve project objectives and meet deadlines.
  • Led rollout of critical HR systems including Workday, ServiceNow, and JIRA across regions.

HRIS Operaions Lead

Gartner
Remote- India
05.2019 - 08.2023
  • Established Global HR Service Center for US, APAC, and EMEA employees, covering full employee lifecycle.
  • Implemented and maintained HR systems including Workday, PeopleSoft, ServiceNow, and JIRA.
  • Managed team of specialists, overseeing day-to-day HRIS operations and career development plans.
  • Executed Workday release processes, including audit reports and regression testing.
  • Collaborated with BPOs to strengthen partnerships and enhance operational capabilities.
  • Created standardized process documents and conducted root cause analysis for system issues.
  • Delivered timely responses to requests while adhering to service level agreements.
  • Supported end-to-end recruitment processes, including background checks and candidate care.

HR Process Specialist

Expedia
Gurgaon
02.2018 - 05.2019
  • Created and managed supervisory organization in Workday to enhance operational efficiency.
  • Supported managers and HRBP with data corrections and performance evaluations in Workday.
  • Facilitated merit cycle processing in Workday, ensuring timely completion.
  • Developed employee-centric culture through personalized responses to inquiries.
  • Executed Workday troubleshooting for employees via screenshots and live Skype calls.
  • Tracked requests in ServiceNow to maintain service level agreements.
  • Managed onboarding, offboarding, and position management processes in Workday.
  • Collaborated with payroll team for seamless data transfers and maintained documentation.
  • Analyzed operational workflows to enhance customer support processes.
  • Maintained documentation of standard operating procedures for reference and training purposes.

Delivery Specialist Advance

Aon
Gurgaon
06.2014 - 02.2018
  • Demonstrated expertise in Workday HCM, PeopleSoft, and Oracle HCM systems.
  • Collaborated with team members to streamline delivery processes and improve efficiency.
  • Trained new staff on delivery protocols and customer service best practices.
  • Served as Subject Matter Expert for process optimization initiatives.
  • Facilitated team support by addressing queries effectively.
  • Proposed and implemented multiple process improvements within the team.
  • Conducted User Acceptance Testing and Integration Testing on HPQC for HCM applications.
  • Validated quality of work through auditing processes for associates.
  • Managed client escalations with timely resolutions and root cause analysis.
  • Maintained effective communication with onshore teams regarding daily processing and concerns.

Education

MBA - HR

GBTU - SRMSCET
07.2012

BBA - HR

Lucknow University
Lucknow
06.2010

Skills

  • People operations and partnership
  • Employee engagement and experience
  • HR compliance and documentation
  • Performance support and learning
  • Cross-functional collaboration
  • Site-level leadership
  • Workday HCM and benefits administration
  • Absence management strategies
  • Compensation management
  • ServiceNow proficiency
  • JIRA project management
  • HR ticketing system expertise
  • HRIS implementation and operations
  • Employee onboarding processes
  • Process optimization techniques
  • Global HR strategy development
  • Team leadership

Languages

  • Hindi, Excellent
  • English, Excellent

Timeline

People Ops Lead - Asia Pacific

Criteo
08.2023 - Current

HRIS Operaions Lead

Gartner
05.2019 - 08.2023

HR Process Specialist

Expedia
02.2018 - 05.2019

Delivery Specialist Advance

Aon
06.2014 - 02.2018

MBA - HR

GBTU - SRMSCET

BBA - HR

Lucknow University

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Prashant Mishra