Experienced Technology Consulting professional with expertise in driving Data & Analytics transformations in Insurance and Banking across India/GCCs. Proven success in leading AI-powered operations and delivering impactful business outcomes.
Hi, I’m
Prashant N
Gurgaon
Summary
Overview
22
years of professional experience
Work History
Ernst & Young LLP
Director (Data & Analytics)
03.2021 - Current
Job overview
- Spearheaded engagements with Global multinational bank, Leading credit card company, Top 5 life insurance firm (life/health), and Global investment company
- Led pre-sales solutions, technical assessments, and RFP responses for major clients, including private and public sector organizations (PSUs)
- Delivered consulting engagements focused on driving Digital and AI transformations to future states
- Developed solution designs, MVPs, and conducted current-state assessments while spearheading capacity-building initiatives, training programs, and strategic recruitment
- Led large-scale analytics engagements, building AI use cases across business processes
- Established and scaled multiple Analytics Centers of Excellence for global banking clients and insurance companies
- Orchestrated end-to-end analytics lifecycle (Assessment → Build → Deploy → Transition) and designed/implemented analytics data models and cloud infrastructure solutions
- Drove digital transformation by embedding analytics across customer journeys
- Build AI enabled products for new customer targeting and acquisition, claim processing, customer servicing, contract processing, sales agent prescriptive, sales forecasting etc
- Led MLOps and model deployment for batch and real-time scoring using Databricks, H2O, and cloud-native technologies
- KEY ENGAGEMENTS & ACHIEVEMENTS
- Banking & Financial Services: Led Growth engagements enabled by AI/ML models, includes Customer persona identification and marketing strategy
- Implemented targeted product recommendation systems for new-to-bank customers
- Built predictive models for: CASA growth and deposit product cross-sell, Unsecured lending (Cards, Personal Loans), Personal Loan, Vehicle and Home Loan cross-sell opportunities, Customer retention and recovery optimization
- Marketing Analytics Excellence: Executed digital marketing campaigns and analyzed feedback for continuous improvement
- Developed and implemented conversion tracking and optimization systems to enhance campaign performance
- Built and implemented customer data platforms (CDP), managing the data journey from source systems to the CDP ecosystem and customer segmentation
- Designed and executed advanced A/B testing frameworks to optimize marketing strategies and outcomes
- Global Capability Centers (GCC) Innovations: GenAI & LLM Solutions
- Developed a vector database for unstructured data by leveraging embeddings with OLAMA
- Created a ChatBot using the LangChain framework and GPT-3.5 for streamlining SOP and contract processing
- Built a Generative AI MVP for sales lead generation from call transcripts and enhancing client servicing
- Cards & Payments Transformation: Digital Experience & Process Optimization
- Implemented AI-driven personalized digital nudges to enhance cross-sell effectiveness
- Developed an NLP-based system for prioritizing customer grievances
- Built an MVP for automated travel expense processing using NLP and OCR technologies
- Optimized marketing budget allocation and channel strategy for improved ROI
- Insurance (Life, Health, P&C) Analytics: End-to-End Value Chain Analytics for all business processes
- Underwriting: Deployed XGBoost early claim prediction model
- Claims Processing: Implemented OCR/NLP-based fraud detection system
- Retention: Created predictive models for persistency improvement
Zenon India Pvt Ltd
VP – Data Science & Analytics (Healthcare, Pharma, Financial Services)
05.2020 - 02.2021
Job overview
- Managed a 60+ member offshore data and analytics team, delivering tailored solutions for US/UK clients in the credit card and healthcare sectors
- Key projects included: Health tracking solutions utilizing smartwatches and connected devices, Implementation of a self-service business intelligence platform for a global pharmaceutical client, driving enhanced data-driven decision-making
- Delivered AI/ML-driven solutions for credit card customer servicing, customer acquisition, and CPG demand forecasting
PricewaterhouseCoopers (India)
Director – Risk Assurance (CPG, Manufacturing, Financial Services)
02.2017 - 04.2020
Job overview
- Led the Analytics Center of Excellence (CoE) for a prominent Indian life insurance company, delivering AI and machine learning solutions across various areas, including digital customer acquisition, product recommendations, next-best product strategies, cross-sell and upsell, customer engagement, churn prediction, recovery, underwriting, and surrender management
Maxlife Insurance Pvt Ltd
Assistant Vice President – Business Process Management & Analytics
09.2014 - 01.2017
Job overview
- Executed targeted marketing campaigns, driving substantial growth and conversion rates across digital channels
- Led initiatives that resulted in significant increases in cross-sell, renewal rates, and customer acquisition, contributing to overall business growth and retention
- Published white papers on enhancing Cross-sell/ Retention, leveraging Analytics
Ernst & Young India Pvt Ltd
Manager – Analytics (Industry Agnostic)
03.2010 - 10.2014
Job overview
- Led the delivery of BI, Business Reporting, and Predictive analytics solutions across diverse sectors, including retail, manufacturing, and insurance, ensuring tailored approaches to meet unique business needs
- Delivered high-impact analytics solutions, including forecasting models, classification algorithms, unsupervised models for segmentation and persona development, as well as A/B testing to optimize business strategies
CPAGlobal, Virginia / India
Asst Manager (Analytics & Modeling)
11.2006 - 02.2010
Job overview
- Python and SQL developer specializing in unstructured data extraction, parsing, and database construction
- Expertise in generating insights and creating dashboards in Power BI, along with development and implementation
Evalueserve Pvt Ltd
Analyst – Data & Analytics
04.2005 - 10.2006
Job overview
- Analyzed data and provided actionable insights that supported client business strategies
Tata Consultancy (Mumbai)
Software Engineer
07.2004 - 03.2005
Job overview
- Full-stack application developer with expertise in front-end and back-end development, skilled in Java and Python
- Backend developer with expertise in SQL (MSSQL/Oracle), developed a taxation platform for PAN/TAN application initiation and filing
Hindalco/Indal Mumbai
Assistant Manager
05.2003 - 06.2004
Job overview
- Managed planning and maintenance activities, ensuring optimal performance of operations
Education
IIT BombayPowai
BTech from Mechanical Dept
01.2002
University Overview
Skills
- Business planning
- Business development
- Creativity and innovation
- Operations management
- Strategies and goals
- Problem-solving
- Innovation management
- Team management
- Team building
Domain Expertise
Domain Expertise
- Extensive experience in implementing analytics solutions across diverse industries, including Financial Services (Banking, Cards, Insurance, Payments) and Non-Financial Services (Pharmaceutical, Healthcare, Retail).
- Expert in AI/ML, NLP, LLMs, and Generative AI, with a strong focus on MLOps, data engineering, and analytics platforms.
- Skilled in cloud-native technologies (Azure, AWS, GCP) and enterprise data frameworks.
- Provide strategic leadership to a team of 80+ professionals, including data scientists, engineers, and analysts.
Key Highlights
Key Highlights
- Driven by value creation through strategic analytics, I specialize in revenue growth, cost efficiency, and risk management by leveraging AI-driven products and services.
- As a trusted advisor to CXOs and department heads, I lead analytics transformation initiatives by conducting enterprise-wide gap assessments, developing AI integration strategies, and AI training to stakeholders.
- I drive analytics maturity evaluations and value realization programs to enhance business impact and decision-making.
Affiliations
Affiliations
- I have published white papers on best practices for cross-selling and customer retention.
- Trained business stakeholders on AI and its business benefits.
- Consulted large orgnisation on potential business usecases and implementation roadmap
Accomplishments
Accomplishments
- Enhanced CoE analytics maturity to leverage AI and LLMs for business process transformation.
- Assisted clients to meet business targets and impacted KPIs leading to business growth
- Build teams from 20 member to 100+ now, with expertise in data science, cloud, data engineering, and busines processes
Timeline
Director (Data & Analytics)
Ernst & Young LLP
03.2021 - Current
VP – Data Science & Analytics (Healthcare, Pharma, Financial Services)
Zenon India Pvt Ltd
05.2020 - 02.2021
Director – Risk Assurance (CPG, Manufacturing, Financial Services)
PricewaterhouseCoopers (India)
02.2017 - 04.2020
Assistant Vice President – Business Process Management & Analytics
Maxlife Insurance Pvt Ltd
09.2014 - 01.2017
Manager – Analytics (Industry Agnostic)
Ernst & Young India Pvt Ltd
03.2010 - 10.2014
Asst Manager (Analytics & Modeling)
CPAGlobal, Virginia / India
11.2006 - 02.2010
Analyst – Data & Analytics
Evalueserve Pvt Ltd
04.2005 - 10.2006
Software Engineer
Tata Consultancy (Mumbai)
07.2004 - 03.2005
Assistant Manager
Hindalco/Indal Mumbai
05.2003 - 06.2004
IIT Bombay
BTech from Mechanical Dept
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