Prashant N Nilugall
Account Assistant
Bengaluru,KA
Summary
To secure a challenging position in a reputable organization to expand my learning, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Seeking an entry-level position to begin my career in a high-level professional environment. To secure employment with a reputable company, where I can utilize my skills and business studies background to the maximum.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Service Co-ordinator
TeamG solutions Pvt ltd
11.2017 - 01.2022
- Assigning calls to Service engineers area wise
- Taking updates from engineers post visit & updating into the system
- Closing the calls in Given TAT
- Sharing estimation for out of warranty cases for required parts
- Handling part pending cases & Follow up with parts team for estimated time
- Processing replacements for part not available cases
- Handling dealer defectives
- Maintaining monthly revenue details
- Contacting customers & offering to extend the warranty
- Handling escalation cases.
Service Level Coordinator
ItTechies Service Pvt.Ltd.
03.2022 - Current
- Enhanced client satisfaction with timely problem resolution and followups.
- Conducted regular reviews of team members'' performance, identifying areas of development and offering constructive feedback.
- Identified areas of improvement in service delivery, leading to increased efficiency and customer satisfaction.
- Streamlined workflow, creating efficient processes to manage service requests.
Education
B com -
GOVT FIRST GRADE COLLEGE BADAMI, RCUB
Class XII - undefined
SGMK PU COLLEGE BADAMI, PER-UNIVERSITY
Class X - undefined
SHREE,TRILINGESHWAR HIGH SCHOOL MUDHOL, KSEEB BORAD
Skills
Good Communication skills
Personal Information
- Father's Name: Neelappa
- Date of Birth: 01/07/1994
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Correspondenceaddress
#195, 6th main 4th cross, Kashinagara Yalchenahalli, Bengaluru, 560078
Timeline
Service Level Coordinator
ItTechies Service Pvt.Ltd.
03.2022 - Current
Service Co-ordinator
TeamG solutions Pvt ltd
11.2017 - 01.2022
B com -
GOVT FIRST GRADE COLLEGE BADAMI, RCUB
Class XII - undefined
SGMK PU COLLEGE BADAMI, PER-UNIVERSITY
Class X - undefined
SHREE,TRILINGESHWAR HIGH SCHOOL MUDHOL, KSEEB BORAD
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