Summary
Overview
Work History
Education
Skills
Professional Summary
Timeline
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Prashant Pandey

Summary

  • Experienced in portfolio and program management with a focus on enhancing client satisfaction and relations, managing MSAs, and acquiring new clients through effective RFP responses. Proficient in maintaining end-to-end governance of programs with transparent reporting and regular client communications. Demonstrated success in product management through roadmap creation, MVP development, and collaboration with cross-functional teams to implement prioritization techniques and validate business cases.

Overview

21
21
years of professional experience

Work History

Advisor Program Manager - Client Engagement & Strategy

GWT
12.2004 - Current
  • Portfolio Landscape Analysis and Improvement: Analyze portfolio landscape to identify process enhancement opportunities, implementing continuous improvement initiatives for optimal efficiency.
  • Client Release Management and coordination, Release Planning and Scheduling for Client Environments, coordination with Engineering Management and (RTEs) ARTs for Successful client Release, feedback, Production Hotfixes, Express Fixes and Incremental Patch Delivery Scheduling.
  • Performance SLA alignment for 5 clients: spearheaded the initiative to bring the APIs throughput under SLA across the Portfolio of 16 teams (3 ARTS under one Solution Train)
  • Achieved the various SLA improvements as per the contract by carving and implementing the 6 months improvement plan.
  • Achieved Copilot Rollout across Portfolio and achieved 100% compliance within a month time and tracked licensing cost, usage and efficacy.
  • Training needs identification, approval and implementation for the Portfolio.
  • Helped various clients by setting up Agile Practices, providing coaching to client Leadership and achieving desired Agile maturity levels for client teams.
  • Provided SAFe/Agile coaches for time bound and phase wise SAFe implementation for client teams and FTEs.
  • Revamped the process of PI Backlog management by initiating the Power BI based Product Backlog dashboard.
  • Used Power Automate to implement meaningful dashboard of various Sprint and PI Level metrics for the Portfolio extracting data from ADO.
  • Continuous improvement on the Metrics and streamlined the dashboard for effective retrospectives and inspect and adapt sessions.
  • Review and process improvement on RCA, DOD, DOR processes, unified the definitions and checklists.
  • Streamlined the Product Management processes for effective Requirements Traceability and Release Process.
  • Jira and Confluence management for the Portfolio Roadmap, implementation plan, Release Calendars, Team Details, and Knowledge Management.

Release Train Engineer - SAFe

Mphasis
03.2022 - 12.2024
  • Showcasing excellence in transforming the Project Teams from Traditional to Agile Way of working.
  • Establishing Agile practices and building culture within distributed scrum teams.
  • Planning and Facilitating all the PI level ceremonies and Synch meetings including PI Planning, Refinements, ART Synch, Coach Synch (Scrum of Scrums), Architect Synchs, System Demos, Inspect and Adapt sessions.
  • Facilitated/initiated sessions/workshops on Feature prioritization using WSJF, Feature splitting, high level estimation, technical requirements, dependencies etc.
  • Working as a training specialist; imparting trainings to the Product Teams with key focus on improving the workflow.
  • Extending support towards the teams to remove the ART level impediments with quick turnaround time.
  • Analysing current processes, identifying areas of improvement & executing improvements in coordination with stakeholders.
  • Maintaining the Program Backlog, Program Kanban with the help of Scrum Masters, System Architect and Product Management.
  • Building & maintaining strong business relations with Product Management, Business Owners & other Stakeholders to facilitate teams' interaction.
  • Monitoring teams' adherence to agile process and SLAs during project execution, identifying issues & assisting team to resolve the same.
  • Coached the Scrum Masters to increase the effectiveness of SAFE/Scrum adoption in the organization.
  • Helped establishing Devops and Salesforce CoPs enabling knowledge sharing across 2 ARTs.

Offshore Delivery Manager/RTE

Legato Health Technologies
02.2020 - 03.2022
  • Exhibiting skills in empowering team to be self-organized and grow cross-functionally in terms of Technologies and Protect Team from over-commitment, sprint backlog and prioritize resolution of defects.
  • Leading initiatives in managing the Agile testing process along with automated and manual software testing, writing and executing the test cases.
  • Directing a wide variety of activities inclusive of risk management, conflict management and providing estimation by working in close coordination with the Development and Testing team.
  • Identifying & helping removal of impediments to the success of the Sprint; identifying & communicating potential risks to the completion of the Sprints, including resources, costs, and systems; recommending appropriate solutions.
  • Protecting the Scrum framework from improper modification by the Scrum Team.
  • Facilitating the definition of project scope, goals and deliverables; defining project tasks and resource requirements.
  • Proactively managing project risks and issues providing appropriate issues escalation to the necessary levels.
  • Fostering transparency and visibility; ensuring that team's progress, obstacles and successes are highly visible to all stakeholders; fostering a collaborative culture within the team; shielding the team from external interference.
  • Enabling teams to mature their agile practice through consistent and timely coaching; working with new agile teams intensely to ensure adoption of excellent practices and principles.

Associate Development Manager - Architecture

Accenture
08.2010 - 01.2020
  • Governed several innovative Architectural and Functional changes for the Provider Portal Replacement Program - effectively coordinated with the Architects, Developers, End Users and the Client Product Management Team to achieve this.
  • Implemented the TDD practice by helping the teams create Junit tests parallel to the Java classes.
  • Achieved the full BDD implementation using Cucumber for 3 Scrum Teams.
  • Spearheaded the automation of entire Regression suite at the ART level and helped the team automate 3000+ test cases, automate the EDI file comparison process, for Web and Mainframes applications.

Education

B.Tech - Computer Science

Uttar Pradesh Technical University
Noida
06.2005

Skills

  • SAFe
  • Portfolio and Program Management
  • Salesforce
  • Devops
  • Azure Cloud
  • AWS
  • Product Management
  • Generative AI
  • Jira Align
  • Jira
  • Docker
  • Kubernetes
  • Technical Architecture
  • Cloud Architecture
  • Accounts P&L
  • Java
  • React JS
  • Copado
  • APEX and LWCs
  • Compliance requirements
  • Negotiation
  • Relationship building
  • Regulatory compliance
  • Stakeholder management
  • Performance analysis
  • Client relationship management
  • Release management
  • Client engagement

Professional Summary

Experienced Agile Portfolio and Program Manager

Key Highlights:

  • Strong portfolio and program management experience with a focus on improving customer satisfaction, client relations, and maintaining MSAs
  • Expertise in acquiring new clients through RFP responses and maintaining end-to-end governance of programs through transparent dashboard reporting
  • Skilled in creating roadmaps, MVPs, MVP estimation and validation, gathering feedback from global users, and establishing set-based design practices
  • Coached teams on the usage of T-shirt sizing for MVPs, EPICS estimates, business case and benefits hypothesis, and prioritization techniques like WSJF, MoSCoW, and RICE
  • Led successful Agile transformations for 5 accounts, including transforming 3 programs to SAFe Agile release trains and helping a diamond account adopt the LeSS framework
  • Experienced in identifying gaps in release planning and processes, and evangelizing implementation roadmaps for DevOps and DevSecOps
  • Spearheaded the entire range of PI activities, including PI Planning, Release Planning, Backlog Refinement, and Inspect and Adapt Sessions
  • Coached Scrum Masters and Product Owners on Scrum ceremonies, metrics selection, and reporting through various tools
  • Established and maintained strong relations with Product Management, Architects, and IT Managers
  • Experienced in creating, reviewing, and implementing Solution Blue Prints for Cloud and On-Prem Architectures
  • Trained SMEs on Technology Architecture as an Accenture certified Technology Architect
  • Expertly built high-performing Agile teams, empowering multi-vendor and cross-platform distributed teams for self-organization
  • Championed an ideathon resulting in approved ideas worth $500,000 and actively supported RFP responses for bid programs
  • Provided constructive feedback on performance improvements and software development practices, identified anti-patterns, and facilitated sessions/workshops to address impediments
  • Demonstrated a proven track record of identifying automation opportunities and helping teams achieve test and process automation through tools

Timeline

Release Train Engineer - SAFe

Mphasis
03.2022 - 12.2024

Offshore Delivery Manager/RTE

Legato Health Technologies
02.2020 - 03.2022

Associate Development Manager - Architecture

Accenture
08.2010 - 01.2020

Advisor Program Manager - Client Engagement & Strategy

GWT
12.2004 - Current

B.Tech - Computer Science

Uttar Pradesh Technical University

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Prashant Pandey