Prashant Pangare
Technical Support Engineer
Pune
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Competent Engineering professional offering foundation in engineering project management and design. History of success in performing load and cost calculations and establishing clear parameters. Detail-oriented with strong knowledge of IT Infrastructure Support and MacOS Support.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Tech Support Engineer
Probitas Technologies
Pune
06.2020 - 07.2022
- Providing support to direct customers as per theirs issue
- Give on call service and support to client
- Handle all kind of daily issues related to Hardware / Software / Network occurred in client location
- Procurement of IT Material and Sales, Provide quotation to Clients / Customers and Making Purchase Orders
- Provide direct support to customers on Remote Access.
IT Engineer
Tata Communications Ltd ( On the payroll of SAI E-TRIX )
Pune
10.2016 - 02.2020
- Providing Support to end client as per theirs issue
- Give on call service and support to client
- Training new employees
- Assistance with training of staff and compiling procedural documentation
- Handle all kind of daily issues related to Hardware / Software / Network occurred in client location
- Provide Support to clients through Remote Support Tools like Any desk, TeamViewer, ShowmyPC etc
- Handle total 4 Engineers working on site
- IT Procurement, sales as well as purchase and salary working.
Associate Technical Support Engineer
Springer Nature Technology and Publications Pvt. Ltd.
Pune
07.2022 - Current
- Provide End User support to Locally and Globally
- Laptop Allocation and De-allocation
- New User configuration laptop/Mac configuration
- Software Installation on user requirement and request
- Monitor daily tickets assigned to us and team, Maintain SLA matrix
- Provide Support to MAC users, for their various kinds of Issue like Hardware and Software
- Install various software's on MAC and Configure MAC OS, Upgrade MAC OS, Re-Install MAC OS
- Maintain Laptop Lifecycle and replace those laptops as per their end of Life
- Configure various software's like Okta, Condeco, Office 365, Chrome Profile, G-Meet, G Drive Jabber, WebEx, MS Teams, Slack, GitHub, Cisco AnyConnect, ZScalar etc
- Delete Computer from SCCM for Re-installing OS and Reconfiguration
- Add and Delete Users from AD, Password Reset from AD, Unlock Account
- Provide remote support to users by using ConnectWise
- Insurance Claim Process for physically damaged laptops/Mac
- Vendor Co-ordination.
Education
Diploma in Electronics and Telecommunications Engineering - Engineering (Pre-Engineering)
Navsahyadri Institutes of Technologies, College of Polytechnics
Pune 06.2011 - 05.2013
Degree in Electronics and Telecommunications Engineering - Engineering Technology
Navsahyadri Institutes of Technologies, College of Engineering, Naigaon, Pune University
Pune 07.2013 - 06.2016
Skills
Installation, Configuration and Troubleshooting Windows OS (10/11 All Versions)Installation, Configuration and Troubleshooting Windows Server OS (2012/2016/2021)Installation, Configuration and Troubleshooting Linux OSInstallation, Configuration and Troubleshooting MAC OS (Monterey / Ventura)Installation, Configuration and Troubleshooting All versions of MS-Office (10/13/16/Office 365)Desktop/Laptop/Printer Hardware and Software Installation and TroubleshootingPassive Network Issues, LAN Port Testing, Cable Connectivity Checking and Testing, RJ45 Crimping, IO Punching and Patch PanelAll kind of Antivirus Installation and Configuration (Cortex XDR/Covalence End Point/ Quick Heal/Admin Console/EPS/MacAfee/NPAV etc)Upgrading computer systems based on client/user requirements like Hardware and SoftwareServer Active Directory and Group Policy, Server Security, Group and users creation in Active DirectoryConfigure Wireless DSL and ADSL Router & Other network devicesOutlook Mail ConfigurationConfiguring mails on Android smart Phone, BlackBerry & I-Phone or I-PADAll kind of Software Backup, User Backup and Erased or Deleted or Formatted Data Recovery from ToolInstalling, managing, maintaining & configuring various type of services - DHCP, DNS, Active Directory, Remote DesktopConfiguration and testing of any new hardware and softwareRespond and provide support on mail and provide updates to seniorEnsure computer hardware is safe & complies with health and safety legislationInstallation, Configuration and Troubleshooting Windows OS (10/11 All Versions)Installation, Configuration and Troubleshooting Windows Server OS (2012/2016/2021)Installation, Configuration and Troubleshooting Linux OSInstallation, Configuration and Troubleshooting MAC OS (Monterey / Ventura)Installation, Configuration and Troubleshooting All versions of MS-Office (10/13/16/Office 365)Desktop/Laptop/Printer Hardware and Software Installation and TroubleshootingPassive Network Issues, LAN Port Testing, Cable Connectivity Checking and Testing, RJ45 Crimping, IO Punching and Patch PanelAll kind of Antivirus Installation and Configuration (Cortex XDR/Covalence End Point/ Quick Heal/Admin Console/EPS/MacAfee/NPAV etc)Upgrading computer systems based on client/user requirements like Hardware and SoftwareServer Active Directory and Group Policy, Server Security, Group and users creation in Active DirectoryConfigure Wireless DSL and ADSL Router & Other network devicesOutlook Mail ConfigurationConfiguring mails on Android smart Phone, BlackBerry & I-Phone or I-PADAll kind of Software Backup, User Backup and Erased or Deleted or Formatted Data Recovery from ToolInstalling, managing, maintaining & configuring various type of services - DHCP, DNS, Active Directory, Remote DesktopConfiguration and testing of any new hardware and softwareRespond and provide support on mail and provide updates to seniorEnsure computer hardware is safe & complies with health and safety legislation
Technical Qualities
- Good understanding of Planning of Projects, Erection & Maintenance.
- Both practical as well as theoretical knowledge.
- Working more efficiently and productively so that a max. Output comes.
Personal Qualities
- Excellent Communication, listening and motivating skills
- A positive attitude towards customer service and good communication skills.
- Ability to learn quickly is my forte that has helped me successfully manage various jobs given.
- Ability to work with a team of dedicated professionals for achieving the deadlines for the execution of work.
Extra Activity Certification
- CCNA Course and Training Completed - Cisco Certified Networking Associates (Edgetech Solutions by CMS, Pune)
- Certification of Google IT Support Professional by Google and (Coursera)
- Technical Support Fundamentals (Completed Grade Achieved: 97.50%)
- The Bits and Bytes of Computer Networking (Completed Grade Achieved: 91.97%)
- Operating Systems and You: Becoming a Power User (Completed Grade Achieved: 98.40%)
- System Administration and IT Infrastructure Services (Completed Grade Achieved: 89.35%)
- IT Security: Defense against the digital dark arts (Pursuing)
- Completed Workshop Training on Apple Certified Support Professional
Personal Information
- Date of Birth: 08/24/93
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that all the information furnished is true & any verification of the above can be done at any point of time for its validity.
Timeline
Associate Technical Support Engineer
Springer Nature Technology and Publications Pvt. Ltd.
07.2022 - Current
Tech Support Engineer
Probitas Technologies
06.2020 - 07.2022
IT Engineer
Tata Communications Ltd ( On the payroll of SAI E-TRIX )
10.2016 - 02.2020
Degree in Electronics and Telecommunications Engineering - Engineering Technology
Navsahyadri Institutes of Technologies, College of Engineering, Naigaon, Pune University
07.2013 - 06.2016
Diploma in Electronics and Telecommunications Engineering - Engineering (Pre-Engineering)
Navsahyadri Institutes of Technologies, College of Polytechnics
06.2011 - 05.2013