MS Office
Prashant Patel
Operations, Sales & Marketing Professional
Ahmedabad,GJ
Summary
Experienced Managerial skills with over 10 years of experience in various industries. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
Languages
2
2
years of post-secondary education
11
11
years of professional experience
Work History
Opertions Manager
SoundLife Inc
Ahmedabad, Gujarat
09.2018 - Current
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help staff improve understanding of medical equipment and care best practices.
- Developed, implemented, revised and evaluated policies and procedures.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Implement new policies and educate staff on changes.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Communicated with patients, asked appropriate questions and employed active listening to determine best care.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Managed daily operations of 12 clinics supporting approximately 50 patients per week.
- Managed 20 employees with various personalities and from different cultures.
- Monitored, analyzed and corrected staff performance and worked with other managers to raise standards of practice.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Oversaw overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety protocols and risk management, quality index scores and facility maintenance.
- Recommended ways to reduce overhead and cut printing costs, effectively saving practice.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Produced contracts, reports, letters, and proposals for clients.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Organized promotional events and interacted with community to increase sales volume.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
- Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Compiled product, market and customer data to forecast accurate sales and profit projections.
- Developed innovative and targeted collateral to support overall branding objectives.
- Helped incorporate product changes to drive customer engagement and firm profits.
- Planned marketing initiatives and leveraged referral network to promote business development.
- Directed successful search engine marketing campaign that used solid linking, technical and keyword research tactics.
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
- Devised and deployed online marketing plans with effective SEO, social media and viral video campaign strategies.
- Reduced marketing costs by streamlining marketing roles, leveraging communications materials, monitoring budgets, and developing protocol.
- Developed company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Improved and boosted brand image by implementing focused marketing campaigns and engaging in professional networking to support outreach.
- Increased business growth outcomes by effectively collaborating with sales, service and financial departments.
Operations Manager
Global Care Company
Ahmedabad, Gujarat
02.2015 - 08.2018
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
- Implemented processes that simplified procedures and reduced average processing time annually.
- Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
- Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
- Established positive and effective communication among unit staff and organization leadership, reducing misunderstandings and late tasks.
- Boosted team performance with enhanced employee evaluation processes.
- Built, supervised and mentored all teams and leaders in receiving and inbound operations.
- Developed organization systems for sales reports and financial records and strengthened operational traceability and operational efficiencies.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Maintained constructive client and vendor relationships.
- Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
- Directed activities and initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Streamlined and enhanced corporate accounting and operations system by initiating key workflows.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
- Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
- Optimized returns and investments by effectively managing and directing distribution operations.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
- Maximized productivity and management systems by establishing specific goals and managing operations.
- Implemented policies and standard operating procedures for continuous improvement.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and member management team with related direct reports.
- Executed local market strategies aligned to overall strategic and marketing plans, creating tactical initiatives to meet operational, budgetary and productivity goals.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
Project Manager
Venuebit Tech Services
Ahmedabad, Gujarat
01.2014 - 12.2014
- Developed and initiated projects, including managing costs, schedule and performance.
- Developed implementation methodologies to rein in project costs while meeting key milestones.
- Eliminated discrepancies by reviewing performance, status and safety adherence.
- Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
- Drove team success through shared vision and recognition of quality performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Oversaw projects for various by planning, designing and scheduling.
- Developed executive presentations and reports to facilitate project evaluation and process improvement.
- Modified and directed project plans to meet organizational needs.
- Increased savings by initiating and fostering relationships with vendors to communicate on problem-areas and work closely to resolve.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Developed project plans identifying key issues, approaches and performance metrics.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Sped up and simplified application and resource provisioning.
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
Market Research Associate
Azure Knowledge Corporation
Ahmedabad, Gujarat
06.2013 - 12.2013
Senior Business Associate
Green Click Global Services
Jaipur, Rajasthan
01.2011 - 05.2013
Senior Technical Support Associate
Sutherland Global Services
Mumbai, Maharashtra
07.2010 - 12.2010
Senior Direct Support Professional
Stream Global Services
Mumbai, Maharashtra
06.2009 - 05.2010
Education
H.S.C - Science
Fr. Agnel Junior College School
Mumbai 06.2006 - 04.2007
S.S.C -
Fr. Agnel Technical High School
Mumbai 06.2004 - 03.2005
Skills
Managerial skills
Business development and planning
Territory Management
Marketing strategy
Strategic Planning
Relationship building
Operations
Software
Adobe Photoshop
Corel Draw
Html
Dreamweaver
Google Adwords
Interests
Reading
Travelling
Music
Timeline
Opertions Manager
SoundLife Inc
09.2018 - Current
Operations Manager
Global Care Company
02.2015 - 08.2018
Project Manager
Venuebit Tech Services
01.2014 - 12.2014
Market Research Associate
Azure Knowledge Corporation
06.2013 - 12.2013
Senior Business Associate
Green Click Global Services
01.2011 - 05.2013
Senior Technical Support Associate
Sutherland Global Services
07.2010 - 12.2010
Senior Direct Support Professional
Stream Global Services
06.2009 - 05.2010
H.S.C - Science
Fr. Agnel Junior College School
06.2006 - 04.2007
S.S.C -
Fr. Agnel Technical High School
06.2004 - 03.2005