Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Generic

Prashant Patel

Operations, Sales & Marketing Professional
Ahmedabad,GJ

Summary

Experienced Managerial skills with over 10 years of experience in various industries. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

4
4
Languages
2
2
years of post-secondary education
11
11
years of professional experience

Work History

Opertions Manager

SoundLife Inc
Ahmedabad, Gujarat
09.2018 - Current
  • Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help staff improve understanding of medical equipment and care best practices.
  • Developed, implemented, revised and evaluated policies and procedures.
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Implement new policies and educate staff on changes.
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
  • Communicated with patients, asked appropriate questions and employed active listening to determine best care.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Managed daily operations of 12 clinics supporting approximately 50 patients per week.
  • Managed 20 employees with various personalities and from different cultures.
  • Monitored, analyzed and corrected staff performance and worked with other managers to raise standards of practice.
  • Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
  • Oversaw overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety protocols and risk management, quality index scores and facility maintenance.
  • Recommended ways to reduce overhead and cut printing costs, effectively saving practice.
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Produced contracts, reports, letters, and proposals for clients.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Organized promotional events and interacted with community to increase sales volume.
  • Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
  • Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
  • Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Compiled product, market and customer data to forecast accurate sales and profit projections.
  • Developed innovative and targeted collateral to support overall branding objectives.
  • Helped incorporate product changes to drive customer engagement and firm profits.
  • Planned marketing initiatives and leveraged referral network to promote business development.
  • Directed successful search engine marketing campaign that used solid linking, technical and keyword research tactics.
  • Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
  • Devised and deployed online marketing plans with effective SEO, social media and viral video campaign strategies.
  • Reduced marketing costs by streamlining marketing roles, leveraging communications materials, monitoring budgets, and developing protocol.
  • Developed company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
  • Improved and boosted brand image by implementing focused marketing campaigns and engaging in professional networking to support outreach.
  • Increased business growth outcomes by effectively collaborating with sales, service and financial departments.

Operations Manager

Global Care Company
Ahmedabad, Gujarat
02.2015 - 08.2018
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
  • Implemented processes that simplified procedures and reduced average processing time annually.
  • Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
  • Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
  • Established positive and effective communication among unit staff and organization leadership, reducing misunderstandings and late tasks.
  • Boosted team performance with enhanced employee evaluation processes.
  • Built, supervised and mentored all teams and leaders in receiving and inbound operations.
  • Developed organization systems for sales reports and financial records and strengthened operational traceability and operational efficiencies.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Maintained constructive client and vendor relationships.
  • Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
  • Directed activities and initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
  • Streamlined and enhanced corporate accounting and operations system by initiating key workflows.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
  • Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
  • Optimized returns and investments by effectively managing and directing distribution operations.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
  • Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
  • Maximized productivity and management systems by establishing specific goals and managing operations.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and member management team with related direct reports.
  • Executed local market strategies aligned to overall strategic and marketing plans, creating tactical initiatives to meet operational, budgetary and productivity goals.
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.

Project Manager

Venuebit Tech Services
Ahmedabad, Gujarat
01.2014 - 12.2014
  • Developed and initiated projects, including managing costs, schedule and performance.
  • Developed implementation methodologies to rein in project costs while meeting key milestones.
  • Eliminated discrepancies by reviewing performance, status and safety adherence.
  • Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
  • Drove team success through shared vision and recognition of quality performance.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
  • Oversaw projects for various by planning, designing and scheduling.
  • Developed executive presentations and reports to facilitate project evaluation and process improvement.
  • Modified and directed project plans to meet organizational needs.
  • Increased savings by initiating and fostering relationships with vendors to communicate on problem-areas and work closely to resolve.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
  • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
  • Developed project plans identifying key issues, approaches and performance metrics.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Sped up and simplified application and resource provisioning.
  • Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.

Market Research Associate

Azure Knowledge Corporation
Ahmedabad, Gujarat
06.2013 - 12.2013

Senior Business Associate

Green Click Global Services
Jaipur, Rajasthan
01.2011 - 05.2013

Senior Technical Support Associate

Sutherland Global Services
Mumbai, Maharashtra
07.2010 - 12.2010

Senior Direct Support Professional

Stream Global Services
Mumbai, Maharashtra
06.2009 - 05.2010

Education

H.S.C - Science

Fr. Agnel Junior College School
Mumbai
06.2006 - 04.2007

S.S.C -

Fr. Agnel Technical High School
Mumbai
06.2004 - 03.2005

Skills

    Managerial skills

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Software

MS Office

Adobe Photoshop

Corel Draw

Html

Dreamweaver

Google Adwords

Interests

Reading

Travelling

Music

Timeline

Opertions Manager

SoundLife Inc
09.2018 - Current

Operations Manager

Global Care Company
02.2015 - 08.2018

Project Manager

Venuebit Tech Services
01.2014 - 12.2014

Market Research Associate

Azure Knowledge Corporation
06.2013 - 12.2013

Senior Business Associate

Green Click Global Services
01.2011 - 05.2013

Senior Technical Support Associate

Sutherland Global Services
07.2010 - 12.2010

Senior Direct Support Professional

Stream Global Services
06.2009 - 05.2010

H.S.C - Science

Fr. Agnel Junior College School
06.2006 - 04.2007

S.S.C -

Fr. Agnel Technical High School
06.2004 - 03.2005

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Prashant PatelOperations, Sales & Marketing Professional