Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Prashant Pawar

Prashant Pawar

Plot 269 Shivsmruti CHS R S.C. 38 Gorai 2 Borivali West Mumbai

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

12
12
years of professional experience

Work History

Center Manager

Idemia/Smartchip Pvt Ltd
Mumbai Suburban
01.2023 - Current
  • Lead Staff of 30 Operators, Verifiers and IT.
  • Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.
  • Developed strategies to increase sales revenue within the center.
  • Maintained accurate records of employee attendance, payroll information and other administrative tasks related to personnel management.
  • Monitored stock levels at the center in order to determine when additional supplies or products should be ordered from vendors.
  • Handling Aadhar Card related grievance.
  • Handle Cash and its Cash Reconciliation on Daily Basis.

Customer Relationship Manager

Ujjivan Small Finance Bank Ltd
Mumbai Suburban
03.2021 - 01.2023
  • Organized promotional events to attract new customers.
  • Resolved customer complaints in a timely manner.
  • Responsible for the Branch portfolio (60 Cr) of Distribution, Quality, Collections & Operations.
  • Prepare and Conduct PD for Home Improvement Loan and Micro LAP.
  • Focus on retaining existing customers.
  • Increasing the customer base and cross-selling Ujjivans Products and services.
  • Maintaining Branch OSP,PAR & DR.
  • Doing Receipt Book Reconciliation on weekly Basis
  • Lead Staff of 26 Acrm, Cro, Lo, FIO

Assistant Manager

Kinara Capital
Mumbai Suburban
07.2018 - 02.2021
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Handling Secured (Machinery) & Unsecured Businesss Loan and Micro LAP.
  • Lead Staff of 8 Loan Officers.
  • Responsible for Sales, Collection and Branch Portfolio.
  • Do ready Disbursement Agreement.
  • Track Branch every month fresh flow.

Business Development Manager

Serco Global Services
Mumbai Suburban
03.2012 - 06.2018
  • Identified potential clients, built relationships, and negotiated contracts.
  • Created presentations to attract new business opportunities.
  • Maintained a database of existing customers and prospective leads.
  • Organized meetings between senior management and prospective customers.
  • Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
  • Explain Features and Benefits of Premium American Express Credit card to HNI Clients.
  • Handling Staff of 10 BDE.

Education

Bachelor of Commerce - Financial Accounts

Mumbai University
Mumbai
09-2017

Skills

  • Staff Leadership
  • Sales proficiency
  • Data Analysis
  • Operations Oversight
  • Business Administration
  • Budget Management
  • Cost Control
  • Effective Communication
  • Team building
  • Sales management
  • Business Development
  • Training Coordination
  • Sales expertise
  • Multitasking
  • Time Management
  • Organizational Skills
  • Customer Relations
  • Computer Skills

Languages

Marathi
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2

References

References available upon request.

Timeline

Center Manager

Idemia/Smartchip Pvt Ltd
01.2023 - Current

Customer Relationship Manager

Ujjivan Small Finance Bank Ltd
03.2021 - 01.2023

Assistant Manager

Kinara Capital
07.2018 - 02.2021

Business Development Manager

Serco Global Services
03.2012 - 06.2018

Bachelor of Commerce - Financial Accounts

Mumbai University

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Prashant Pawar