Prashant Poojary
Workforce Management - Report Analyst
Mumbai
Summary
Dynamic WFM Reporting Analyst with a proven track record at TaskUs, excelling in report generation and dashboard development. Adept at ensuring data integrity and automating processes, I leverage Excel proficiency and attention to detail to deliver actionable insights, driving operational efficiency and enhancing stakeholder engagement.
Overview
18
18
years of professional experience
4
4
Languages
Work History
WFM Reporting Analyst
TaskUs
05.2024 - Current
- Report Generation: Creating daily, weekly, and monthly performance reports (e.g., sales growth, operational efficiency, financial health).
- Dashboard Development: Designing interactive dashboards using BI tools so managers can track KPIs in real-time.
- Data Validation: Ensuring data integrity by cross-checking sources and cleaning datasets to prevent reporting errors.
- Process Automation: Using scripts or software to automate repetitive data collection and formatting tasks.
- Ad-hoc Analysis: Responding to urgent requests from leadership for specific data points not covered in standard reports.
Reporting Management Service (RMS)
DHL Supply Chain
11.2018 - 11.2020
- KPI Management: Monitoring and reporting on site-level metrics such as Orders Shipped on Time (OTIF), Inventory Accuracy (PI), Dock-to-Stock time, and Order Cycle Time.
- Operational Performance Tooling: Managing and feeding data into DHL-specific tools like Hyperion Essbase, Lotus Notes databases (legacy), or modern Power BI dashboards.
- Billing & Commercial Accuracy: Validating operational data to ensure customer billing is accurate and aligns with the agreed-upon Service Level Agreements (SLAs).
- Root Cause Analysis: When a KPI (like picking productivity) dips, you don't just report the number; you analyze the "why" (e.g., labor shortages, equipment downtime) and present these findings to the General Manager.
- Stakeholder Reviews: Preparing "Business Review" decks for weekly or monthly meetings with high-value clients.
Team Coach
FIS Global Business Solution Private
07.2007 - 11.2015
- Performance Mentoring: Conducting 1-on-1 coaching sessions to review "Quality Scores" and "Average Handle Time" (AHT), helping team members improve their technical accuracy.
- Real-time Support: Acting as the first point of escalation for complex customer or technical issues that the associates cannot resolve on their own.
- Process Improvement: Identifying bottlenecks in the workflow and suggesting "Lean" or "Agile" improvements to the Operations Manager to increase efficiency.
- Culture & Retention: Driving team engagement through recognition programs, motivation techniques, and fostering a collaborative work environment.
Education
Bachelor of Arts - Tourism And Travel Management
Mumbai Hindi Vidyapeeth
Mumbai, India 04.2001 -
Skills
Advanced Excel skills
Listening Music, Travelling
- I Love Travelling and exploring new place
- Music enthusiast and amateur curator; use music as a tool for deep-work focus and stress management, maintaining high productivity during high-pressure cycles.
Timeline
WFM Reporting Analyst
TaskUs
05.2024 - Current
Reporting Management Service (RMS)
DHL Supply Chain
11.2018 - 11.2020
Team Coach
FIS Global Business Solution Private
07.2007 - 11.2015
Bachelor of Arts - Tourism And Travel Management
Mumbai Hindi Vidyapeeth
04.2001 -