Summary
Overview
Work History
Education
Skills
Websites
Certification
KEY ACHIEVEMENTS
Timeline
Generic
PRASHANT R. NAIK

PRASHANT R. NAIK

Project Coordinator – Order Management And Service Delivery
Pune

Summary

Results-driven Telecom Order Management and Service Delivery professional with 15+ years of experience in managing end-to-end order lifecycle, order verification (OVC), order entry, provisioning coordination, and service activation across global markets (UK, Australia, India). Strong expertise in handling enterprise telecom orders including Internet, Ethernet, and access circuits while ensuring SLA compliance and high data accuracy. Proven ability to manage order fallout, resolve escalations, and coordinate with provisioning teams, vendors, and cross-functional stakeholders. Recognized for improving operational efficiency, reducing backlog, and enhancing customer experience through process improvements and automation.

Overview

13
13
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Project Coordinator – Order Management and Service Delivery

Tata Communications Transformation Services Ltd.
Pune
12.2020 - 02.2026
  • Managed end-to-end order lifecycle including order verification (OVC), order entry, validation, submission, provisioning, and activation.
  • Performed data gathering and order verification with customers, including site readiness, technical details, and delivery timelines.
  • Coordinated with provisioning teams and vendor partners for circuit delivery and service activation.
  • Tracked orders and handled order fallout, rejections, and exception management ensuring timely resolution.
  • Acted as primary point of contact for enterprise customers for order status updates, escalations, and communication.
  • Ensured completion of pre-activation activities including documentation, testing readiness, and scheduling.
  • Coordinated test and installation activities and activation scheduling.
  • Maintained high data accuracy, SLA adherence, and quality standards.
  • Developed Power BI dashboards and MIS reports, improving reporting efficiency by 40 percent.
  • Drove process improvements and backlog reduction initiatives.
  • Client Engagements

Vodafone UK (June 2024 – February 2026)

  • Managed enterprise order delivery and SLA governance for the UK market.
  • Reduced order backlog by 30 percent through process optimization.
  • Conducted stakeholder reviews covering order status, risks, and resolution plans.

Singtel Optus, Australia (December 2020 – May 2024)

  • Managed order provisioning and service delivery for enterprise customers.
  • Coordinated network migration, upgrades, and decommissioning projects.
  • Ensured timely order fulfillment through cross-functional collaboration.

Senior Executive – Subject Matter Expert (Order Management)

Aegis Ltd. (Vodafone India)
05.2019 - 11.2020
  • Managed centralized order lifecycle for enterprise, SME, and government customers.
  • Acted as SME for order fallout resolution and escalation handling.
  • Performed order validation, documentation checks, and provisioning coordination.
  • Conducted training sessions and supported UAT and process improvements.

Subject Matter Expert – Order Management

Vodafone India Ventures Ltd.
03.2018 - 04.2019
  • Managed end-to-end order lifecycle for enterprise customers.
  • Ensured accurate order processing, documentation, and provisioning coordination.
  • Improved SLA adherence and order processing efficiency.

Executive – Service Delivery and Order Processing

Vodafone India Services Pvt. Ltd.
05.2016 - 02.2018
  • Handled order entry, validation, and customer communication.
  • Coordinated with internal teams for provisioning and billing readiness.
  • Ensured compliance with telecom regulations and internal policies.

MIS Executive

Adecco India Ltd. (Vodafone Karnataka Circle)
07.2013 - 04.2016
  • Managed order tracking, reporting, and performance analysis.
  • Created MIS dashboards and supported revenue forecasting.

Education

Bachelor of Commerce (B.Com) -

Kendriya Vishwavidyalaya

Diploma - Painting

Kannada University

Skills

  • Order Management and Provisioning
  • Order Lifecycle Management (Order Entry to Activation)
  • Order Verification (OVC) and Data Validation
  • Order Submission and Provisioning Coordination
  • Fallout and Exception Management
  • Service Activation, Testing, and Installation Coordination
  • Service Delivery and Customer Management
  • Enterprise Customer Handling (UK and Australia Markets)

Websites

Certification

PMP – Classroom Training Completed

KEY ACHIEVEMENTS

Tata BRAVO Awards – 5-Time Winner (2022–2024), Best Corporate Support – Vodafone Global Enterprise, Reduced order backlog by 30 percent for Vodafone UK, Improved reporting efficiency by 40 percent using Power BI, Consistently maintained high SLA compliance

Timeline

Project Coordinator – Order Management and Service Delivery

Tata Communications Transformation Services Ltd.
12.2020 - 02.2026

Senior Executive – Subject Matter Expert (Order Management)

Aegis Ltd. (Vodafone India)
05.2019 - 11.2020

Subject Matter Expert – Order Management

Vodafone India Ventures Ltd.
03.2018 - 04.2019

Executive – Service Delivery and Order Processing

Vodafone India Services Pvt. Ltd.
05.2016 - 02.2018

MIS Executive

Adecco India Ltd. (Vodafone Karnataka Circle)
07.2013 - 04.2016

Diploma - Painting

Kannada University

Bachelor of Commerce (B.Com) -

Kendriya Vishwavidyalaya

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PRASHANT R. NAIKProject Coordinator – Order Management And Service Delivery