Summary
Overview
Work History
Education
Skills
Timeline
Generic
Prashant Rai

Prashant Rai

Customer Support Associate
Noida,Uttar Pradesh

Summary

Highly efficient Customer Service executive in a wide range of Customer handling areas and operational oversight to ensure exemplary customer service. Direct wide of office procedures including administrations, customer service and report making. Exceptional Interpersonal and leadership skills, with the ability to build positive and productive team. Outstanding communication skills to build rapport with the customers, clients and team members at lateral and executive levels.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Senior Business Specialist Support

IEnergizer
09.2022 - Current
  • Working with US based banking app (ONE).
  • Handling chats and emails (Ticket) of US customer.
  • Assisting customers with the general information about use of the app and Services provided by ONE and ONE@Work.
  • Opening tickets and forwarding it to concerned departments. Also having good experience on Zendesk and Admin tools.
  • Achieving Monthly targets given by Management. Example- AHT, C-SAT, Conversion, Quality and Delivery Percentage.

Customer Service Executive

Tech Mahindra
07.2021 - 08.2022
  • Working as Customer care Executive in Flipkart process.
  • Handling more than 90+ inbound calls per day, answering customer enquiries and resolving issues related to product and offer.
  • Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
  • Streamlined communication channels for improved efficiency in handling customer concerns.

Education

B.com - Commerce

Mahatma Gandhi Kashi Vidyapeeth
Varanasi, India
04.2001 -

Intermediate - Commerce

St Francis School
Ramnagar, India
04.2001 -

Skills

  • Customer Service Skills
  • undefined

    Timeline

    Senior Business Specialist Support

    IEnergizer
    09.2022 - Current

    Customer Service Executive

    Tech Mahindra
    07.2021 - 08.2022

    B.com - Commerce

    Mahatma Gandhi Kashi Vidyapeeth
    04.2001 -

    Intermediate - Commerce

    St Francis School
    04.2001 -
    Prashant RaiCustomer Support Associate