Experienced Data Science (AI & ML) professional with a proven track record of exceeding company goals by adhering to standardized and well-organized procedures. The ability to work under pressure and adapt to new situations and challenges in order to best enhance the organizational brand. Machine Learning and AI (NLP) are data science strengths, which are supported by an academic postgraduate degree in Data Science and a Doctor of Business Administration(DBA) with NLP (in progress). I have over 18 years of experience in the IT-software industry, with a focus on both technical hands-on and leadership roles. 6+ years of extensive work experience in the machine learning and artificial intelligence fields. Proven experience analyzing, developing, and deploying AI and machine learning solutions for the benefit of organizations.
SQL
PMP- License 1702782. (expiried)
Technical Speaker
Presenter Master class of Demystifying Datascience and Carrier Opportunities at Tech Spark 2019.
Refer Link below video & blog
https://www.youtube.com/watch?v=1vhEO_VkSps
https://yourstory-com.cdn.ampproject.org/c/s/yourstory.com/2019/10/great-learning-data-science-master-class/amp
CSM- License 560796 (expired)
PMP- License 1702782. (expiried)
One of the use cases we're currently pursuing is contact accuracy. The use case is to use the customer's log data, and the conversation log contains the text of the conversation that was used to contact the customer Tech support team for clarification or completion.Customers can be contacted in two ways: via phone or email.
1. Call-Did they reach the customer?Did they speak?
2. Email- Was it a success or a failure to send an email?
There were around 70% of the time customer tech support could not reach customer and that creates a wastage of money , time and effort. We have to identify whether an Asset or customer unique id , we had the recent success or failure. If successful, obtain an email address and phone number, and categorize this asset as a good contact, a bad contact, or a neutral contact (where we were unable to categorize).
After gathering more information, we determined that context-based log extraction should be used for the aforementioned use case. For that we have to use NLU. (During the interview, I will explain how we solved the problem).