Prashant Ramchandran
Senior Manager Operations
Ernakulam
Summary
Detail-oriented and highly dedicated professional with a go-getter attitude. Strong track record of achieving results in fast-paced environments. Possessing a keen eye for accuracy and efficiency, excels in managing multiple tasks simultaneously while maintaining a high level of quality. Proven ability to adapt quickly to new challenges and deliver exceptional outcomes. Valuable asset to any team. Committed to continuous improvement and growth, eager to leverage skills and experience to drive success in next role.
Overview
16
16
years of professional experience
Work History
Senior Operations Manager
ABAD FOODS
09.2024 - Current
- Expanding the footprints of domestic fresh Fish/Poultry/Meat business with increased HORECA and retail sales.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
- Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
- Established robust performance metrics to track progress against objectives regularly and adjust strategies as needed for success.
- Reduced operational costs, negotiating better rates with suppliers and optimizing supply chain logistics.
Operations Manager
Captain Fresh
08.2022 - 09.2024
- Inventory management for 3 stores with 400 tons of capacity in Kerala and Tamil-Nadu.
- Ensuring data accuracy and preventing inventory loss due to lack of handling/temperature abuse.
- Aligning with Sales team in order processing and dispatch as per the timelines.
- Manpower management with desired productivity and reducing the overtime with proper plan and execution.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Led cross-functional teams in problem-solving activities related to process improvements.
Sr. Hub Manager
Big Basket
01.2020 - 07.2022
- Managed the delivery operations in total 5 dark stores and 1 primary hub.
- Effective route planning and inter hub vehicle connections.
- Implemented new strategies to increase productivity while reducing costs associated with transportation processes.
- Monitored service delivery, identified areas for improvement, and implemented necessary changes to ensure customer satisfaction.
- Inventory management by ensuring daily bin audits and scheduled cycle counts to avoid shrinkage.
- Productivity improvement (Picker) by aligning put away cut-off and the bin locations as per the regular feedback and observations on the floor.
- Loss/Theft prevention and dump control with proper checks and cutoff adherence.
- Detail oriented, highly dedicated, Go getter attitude
Hub Manager
Flipkart India
10.2017 - 01.2020
- Managing the delivery across the Pathanamthitta district, Kerala & later Coimbatore region.
- Handled the team size of 85+.
- Primary responsibilities is to manage KRA's and ensuring the achievement of the same.
- Ensuring the metrics like (Delivery conversion, CSAT, P1D, P0D & other).
- Managed high level of customer metrics.
EXIM Assistant
UPS India
05.2013 - 10.2017
- Managing sea exports documentation and other legal requirements like ISF filling etc.
- Aligning CHA for customs clearance and on time submission of BOE by coordinating with clients.
- Container booking from CFS and slot booking with respective liners.
- Sharing daily MIS and shipment status for the departed and pipeline shipments.
- Also managed Sea imports (Like documentation, DO clearance and Waybill release).
- Worked as implant staff for Daimler India.
Sr. Executive
Capricorn Logistics Pvt Ltd
04.2009 - 05.2013
- Managing documentation and BOE filing against the export shipments.
- Dispatch of containers and placing vehicle for the same.
- Sharing daily MIS and shipment status for the departed and pipeline shipments.
- Handling all day-to-day routine activities of CHA.
Education
Bachelors - Business Management
Bharathiyar University
Skills
- Negotiation
- Data Analysis
- Advance excel
- Cost reduction
- Productivity improvement
- Business planning
Timeline
Senior Operations Manager
ABAD FOODS
09.2024 - Current
Operations Manager
Captain Fresh
08.2022 - 09.2024
Sr. Hub Manager
Big Basket
01.2020 - 07.2022
Hub Manager
Flipkart India
10.2017 - 01.2020
EXIM Assistant
UPS India
05.2013 - 10.2017
Sr. Executive
Capricorn Logistics Pvt Ltd
04.2009 - 05.2013
Bachelors - Business Management
Bharathiyar University
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