Prashant Saha
IT Technical Officer
Pune
Summary
IT Technical Officer An IT Professional, with the experience in the domain of all IT Infrastructure and maintenance needs.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
3
3
Language
Work History
Technical Support Officer
Mphasis
Pune
02.2022 - Current
- Install and configure software and hardware
- Give resolutions to North America and European Clients through Inbound
- Calls
- Inbound Calls, Outbound Calls and Chat
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Manage network servers and technology tools
- Ensuring security and efficiency of IT infrastructure
- Troubleshoot issues and outages
- Build an internal wiki with technical documentation, manuals and IT policies
- Ensure security through access controls, backups and firewalls.
Senior Executive
VOIS
Pune
05.2019 - 02.2022
- Installation, maintenance, implementation & configuration of Desktops,
- Laptops, LAN, hardware, software, routers, switches, servers & other network devices; expertise in analyzing information system needs, evaluating end user needs, and troubleshooting the problems / errors accordingly
- Analyze and resolve problems associated with Desktop, server hardware,
- WAN Hardware and related equipment like Switches, Routers, Leased lines & Broadband lines
- Troubleshooting Desktop, Laptop and Server Support LAN & WAN
- Networking
- Managing, monitoring and optimizing system performance, manage processes, and disk performance
- Respond to and resolve help desk requests.
Quality Analyst
Wipro
Pune
10.2017 - 05.2019
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Consulted manuals and process documents to investigate malfunctions.
Education
Bachelor of Computer Application -
Singhania University
06.2022 - Current
Skills
System and Network AdministrationInbound Calls Outbound CallsChat SupportProblem-Solving and AdministrationInternational Voice SupportCommunication Digital securityWindows Linux macOSIoT/Mobile Device ManagementAccount Access ManagementHardware Network systemsCustomer Service TroubleshootingCloud Security and MonitoringNative or Bilingual ProficiencyHindiTasksCourses
Timeline
Bachelor of Computer Application -
Singhania University
06.2022 - Current
Technical Support Officer
Mphasis
02.2022 - Current
Senior Executive
VOIS
05.2019 - 02.2022
Quality Analyst
Wipro
10.2017 - 05.2019