Prashant Sahu
Manager - Customer Services Rail Projects
Gurgaon,Haryana
Summary
Industrious and enthusiastic Manager offering 8+ years of Rail industry experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Overview
6
6
years of post-secondary education
8
8
years of professional experience
Work History
Manager
Siemens Ltd
Gurgaon, Haryana
01.2020 - Current
- Reports to Team Leader – Digitalization for digitalization projects and Regional service in-charge for service projects in northern part of India.
- Understanding the scope, estimation & costing, tender & bid submission, negotiation, project execution, manpower handling, spare management and safety for the northern parts of the India.
- Planning and implementing various breakdown/ preventive maintenance schedules in communication with the customers and according to the AMC (annual maintenance contracts).
- Monitor of warranty & Out of warranty products/ equipment’s and take planned action in advance by co-ordination with the customer leading to smooth execution of AMC (annual maintenance contracts).
- Identifying the potential digitalization solutions for Mobility Business.
- Identification and understanding of the problems associated with the mobility business of the customers and exploring new potential digital solutions within Siemens globally.
- Discussion of the digital solutions with the customers and implementation of the solutions.
- On site working experience on digitalization project with SIEMENS Australia.
- Handled team size of 20 Field Service engineers spread across the north India.
- Functional: Ensure timely attention on the new/renewal of AMC (annual maintenance contracts).
- Technical support to field service engineers.
- Ensure timely attention of Service calls by service engineers for equipment under AMC.
- Organize to carry out modification, renovation and scheduled replacements as per instruction from HO/Siemens Works.
- Spare Management: Maintain inventory of spares, including stock check and recorded keeping.
- Monthly review of spare stock and item under repair.
- Sending defective items for repairs and follow-up for return, includes taking care of documentation procedures involved for the same.
- Controlling: Ensure timely filling and signing of site reports by Field Service Engineers and monitor & ensure prompt registration of complaints and their closure.
- Analysis of fault trend and action plan for their remedial, includes monthly failure analysis reporting and its analysis.
- Quality & Safety: Ensure defined processes as per QMS (Quality Management System) are followed in the region.
- Updating of quality records for periodic quality audits.
- Reporting of potential safety incidents and accidents/ near misses immediately to HO and implementation of corrective/ preventive measures.
Senior Executive
Siemens Ltd
01.2018 - 12.2019
- Pilot Project of Broken Rail Detection (BRD) in Northern Railway.
- Planning, execution and implementation of annual maintenance contracts of Siemens after sales products in North India (Northern Railway, North Central Railway, North Western Railway and North Eastern Railway).
- Experience on Railway RS products e.g. Siemens make 25kVA, 180kVA, Hotel Load converters.
- Experience on Railway Signalling products e.g. Multi Section Digital Axel Counters and Electronic Interlocking.
- Repair contracts of MS-DAC system in Northern Railway.
Executive
Siemens Ltd.
Gurgaon, Haryana
09.2014 - 12.2017
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Project Engineer
SYNERGY SYSTEMS & SOLUTIONS
09.2012 - 08.2014
- Accountable for Erection, installation, testing and commissioning of RTU (remote terminal unit) and SCADA based Industrial automation systems.
- Responsible for analysis of project, understanding the scope, estimation & costing, manpower handling and safety.
- Planning and implementing various breakdown/ preventive maintenance schedules of RTU Panel and SCADA based System.
- Efficiently addressing quality issues through Process control, developing & implementing solution to improve the quality of product.
- Handling Remote Testing, Local Testing of the RTU and SCADA systems.
- Preparing system-based documentation & analysis of different maintenance data to reduce maintenance cost.
- Overseeing installation, maintenance & commissioning; conducting tests & inspections to ensure operational effectiveness of utilities.
- Planning and coordinating day to day activities involved in project and coordinating with railway staff for daily work input.
- Having basic knowledge of networking, Ethernet / RS232/ RS485 Communications.
- Inspection of the new sites and calculating and estimating the possible materials required for the commissioning work.
- Handled AMC (Annual Maintenance & Control) of the RTU & SCADA system at Jhansi-Kanpur section.
- Key Projects.
- Erection, Installation, Commissioning & Testing of RTU (Remote Terminal Unit) and SCADA System for 25 KV Single phase traction power supply of JHANSI-KANPUR Section (North Central Railway)- India.
- Erection, Installation, Commissioning & Testing of RTU (Remote Terminal Unit) and SCADA System for 25 KV Single phase traction power supply of UJJAIN-INDORE & DEWAS-MAKSI Section (Western Railway)- India.
Education
B. Tech - Electrical & Electronics Engineering
Uttar Pradesh Technical University
08.2008 - 05.2012
Senior School Certificate (CBSE Board) -
Kendriya Vidyalaya No. 3
Jhansi 04.2007 - 05.2008
Secondary School Certificate (CBSE Board) -
Kendriya Vidyalaya No. 3
Jhansi 04.2005 - 05.2006
Skills
Leadership
Contract management
Tech Savvy
Digitalization
Project Management
Quality Management
Environment health and safety management
Cost Management
Risk Management
Communication
Negotiation
Timeline
Manager
Siemens Ltd
01.2020 - Current
Senior Executive
Siemens Ltd
01.2018 - 12.2019
Executive
Siemens Ltd.
09.2014 - 12.2017
Project Engineer
SYNERGY SYSTEMS & SOLUTIONS
09.2012 - 08.2014
B. Tech - Electrical & Electronics Engineering
Uttar Pradesh Technical University
08.2008 - 05.2012
Senior School Certificate (CBSE Board) -
Kendriya Vidyalaya No. 3
04.2007 - 05.2008
Secondary School Certificate (CBSE Board) -
Kendriya Vidyalaya No. 3
04.2005 - 05.2006