PRASHANT SAMELE
Senior Sales Associate,Travel Agent, Operational Excellence
Gurugram,DL
Summary
Senior Associate building bespoke travel itineraries across travel sales, vendor negotiation, and customer service. Delivered 500+ customized itineraries, lifted revenue by 20%, and maintained a 95% customer satisfaction rate through personalized trip planning and feedback follow-up. Partnered with operations teams to improve route planning and on-time departures.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Travel Agent/ Founder
Triptrove
10.2024 - Current
- Developed customized travel itineraries aligned with client preferences and budget constraints.
- Coordinated logistics for group travel, delivering seamless experiences that met client expectations.
- Researched and negotiated with vendors to secure competitive accommodation and transportation rates.
- Provided advice on travel regulations, health advisories, and visa requirements to enhance client safety.
- Designed and organized yoga retreats that fostered wellness and relaxation for participants.
- Facilitated leisure tourism experiences focused on eco-tourism and yoga tourism, enhancing client engagement with sustainable practices.
Senior Associate
Triphunter
11.2023 - 03.2024
- Crafted 500+ bespoke travel itineraries, delivering unique experiences.
- Boosted sales revenue by 20% through personalized customer service.
- Maintained a 95% customer satisfaction rate, fostering repeat business.
- Negotiated with 100+ vendors for competitive rates.
- Introduced new travel routes, expanding market reach.
- Implemented customer feedback loop that led to a 15% increase in customer satisfaction scores over a 3-month period.
- Collaborated with cross-functional teams to streamline gate operations, resulting in a 10% increase in on-time departures.
Customer Experience Manager
Spinny
12.2021 - 03.2023
- Mentored a team of 20 agents, increasing team performance metrics by 30%.
- Orchestrated the procurement of premium vehicles, including BMW, Audi, and Jaguar, ensuring favorable terms and robust inventory levels to exceed client expectations.
- Cultivated a culture of teamwork, aligning procurement strategies with organizational objectives across departments.
- Led cross-functional collaboration to optimize business space and streamline operations seamlessly.
- Spearheaded strategic initiatives to meet business demands within specified timelines, driving operational efficiency.
Senior Executive
Travel Triangle
04.2019 - 03.2020
- Led a team of 7+ Travel Sales Consultants and 4+ Operations Associates, achieving a monthly net margin target of 25 lakh in B2C.
- Managed end-to-end customer lifecycle, ensuring a seamless experience from quotation to trip completion.
- Implemented SOPs to optimize lead transition, increase agent utilization to 95%, and refine funnel management.
- Consistently achieved over 30 monthly holiday package sales, contributing to a total sales figure exceeding 70 lacs+ with a minimum 15% Gross Margin (GM).
Senior Sales Executive
Yatra
08.2015 - 09.2018
- Achieved a 30% increase in nationwide international holiday package bookings via effective online and tele sales, peaking at 40 packages monthly.
- Conducted comprehensive market analysis, monitoring competitors on platforms such as MMT and Cleartrip.
- Provided valuable insights to the sourcing team, facilitating informed commercial decisions based on booking data and reviews.
- Implemented successful sales-boosting strategies, including last-minute offers, travel ads, membership promotions, and revenue management.
- Conducted in-depth data analysis of user behavior, feature usage, and relevant business metrics from multiple sources to optimize sales and operations.
- Offer round-the-clock customer support to address any queries or concerns that may arise during the trip. This could be through a dedicated hotline, email support, or live chat.
Education
Business of Tourism Administration (BTA/BBA) -
ITHM, Bundelkhand University
Jhansi, India06-2015
Skills
Customer service
Sales management
Account management
Customer relationship management
Sales forecasting
CRM software
Team leadership
Microsoft Office
Coaching and mentoring
Process improvement
Stakeholder coordination
Escalation management
Client onboarding
Interests
World Travel, Passionate about exploring new cultures and connecting with diverse communities through travel
ACHIEVEMENTS
Customer Satisfaction Champion - Boosted customer satisfaction by 15% through implementing a new feedback loop at Spinny., Operational Efficiency Award - Recognized for improving sales operation efficiency by 10%, directly impacting on-vehicle procurement., Innovative Solutions Provider - Successfully launched a project to enhance the Inspection process, resulting positive feedback from our customers., Team Performance Leader - Led a team to a 30% performance increase by providing targeted training and consistent mentoring at Spinny.
Timeline
Travel Agent/ Founder
Triptrove
10.2024 - Current
Senior Associate
Triphunter
11.2023 - 03.2024
Customer Experience Manager
Spinny
12.2021 - 03.2023
Senior Executive
Travel Triangle
04.2019 - 03.2020
Senior Sales Executive
Yatra
08.2015 - 09.2018
Business of Tourism Administration (BTA/BBA) -
ITHM, Bundelkhand University