PRASHANT SATYANARAYAN
Mumbai
Summary
To find a suitable role that best suits my professional capabilities and put my knowledge gained over the years in regards to the trade to good use for my career growth and advancement as well as the overall development of the organization.
Overview
13
13
years of professional experience
Work History
Associate Manager Inside Sales
Ocean Network Express
07.2024 - Current
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Proactively participating in customer RFQs and providing the rates to the customers suited to their specific needs
- Ironing out difficulties faced by customers in the day to day operations.
- Acting as an extended arm for Outside sales.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- I am involved in vessel planning for a premiere service to the USEC offered by the company.
- Tasks involve rate filings on a timely basis to avoid any rate related discrepancy that would disrupt the normal shipment chain
- Answering both commerical and non commerical queries from the customers within the specified time frame.
- Maintaining a timely database and records of customers who face detention due to operation reasons and by using a proactive approach apply for waivers well in advance to avoid disputes at the time of accounts receivables.
Assistant Manager Customer Care
Kuehne + Nagel Pvt Ltd
02.2021 - 07.2024
- Working as a Customer Care Executive for the organization handling a diverse set of customers that involves liaising between customers both internal, external and the different stake holders like customs brokers, shipping lines in order to ensure the overall smooth movement of shipments and ensuring that there is a least minimum of deviation between the shipment plan that had been laid down prior to execution and the actual shipment
- Tasks involve pro-actively informing customer of deviations and getting these resolved with the stakeholders so as to minimize the impact on business continuity
- I am also tasked with updating various references in relation to our shipments on our portal so as to ensure that customers have the maximum possible visibility of their shipments
- Responding to customer calls, queries and emails within the stipulated time frame and making sure to provide a solution within an agreed TAT
- Focusing on profitability as a goal and taking measures to mitigate the losses in case they happen to occur
- Proactively selling company products to existing as well as new customers and explaining to them the benefits of adopting the same so that there is value maximization to the customer and organization as a whole
- Proactively ensuring that the billings as well as the BL releases to customers take place as per the agreed TAT
- Have handled some diverse set of clients viz: - Ikea - Wuerth International - CommScope - GPK Services, France
- - Huhtamaki - Cummins - ABB - Siemens - Decathlon - Galeria Karstadt - Kesko OY - Nokia
Operations Executive
Al Nowras Logistics Solutions
11.2016 - 02.2020
- Tasks involved liaising between customs and consignee
- Ensuring to get timely updates from local municipality, veterinary and agriculture department and conveying same to customers to ensure smooth and timely clearance
- Handling customer queries regarding new shipments and status of existing shipments and looking at best possible ways of handling them
- Informing customers regarding delays or deviations and informing them of measures being taken to overcome them
- Strictly ensuring to follow the KPI set by the customer and planning clearance and deliveries accordingly
- Handling transportation to and from port to customer warehouse/premises
- Coordinating with shipping lines and transporters to get rates and provide quotations to customers
- Releasing house DO, coordinating with shipping line to get master DO, manifesting HBL on single window clearance system and releasing the same to the final consignees or their agents
- Handling transit shipments from UAE to Qatar via Oman and vice versa
- Maintaining DSRs for customers which have been tailored to their specific needs
- Assisting customers in getting approval for temporary import and export of shipments and assisting customer in getting refund from customs as and when the situation arises
- Have handled some diverse set of clients viz - Gulf Modern trading and Marketing - Al Marai/Arabian planets for trading and marketing
- - Johnson controls
- - Exterran middle east - DBMSC Steel - Halliburton
Air freight operations executive
DB group India pvt ltd
12.2015 - 11.2016
- Worked as an operations coordinator for air export shipments- Co-ordinating with airlines pertaining to the booking of freight
- Arranging the transportation and movement of cargo from the premises of shipper and handing over the same to the airline
- Ironing out any difficulties that may arise during transit of cargo from origin to destination
- Liaising between customer and clearing agent in relation to the custom clearing of goods
- Co-ordinating the clearance of inbound air cargo and arranging the delivery of the same to consignee
- Coordinating with overseas agents in relation to the pick up or delivery goods and arranging to send and receive debit notes
- Maintaining a DSR
Trainee video editor
Gurukul Online Learning Solution
03.2014 - 05.2015
- Worked as a trainee video editor involved in the editing of educational videos and elearning content for ICSI (Institute of company secretaries of India) and ICAI (Institute of chartered accountants of India)
Freelance Video Editor
06.2012 - 03.2014
- Worked as a freelance video editor handling the editing of different kinds of videos like short films, corporate videos and documentaries
Education
Bachelor of Commerce -
University of Mumbai
06.2012
Higher Secondary School Certificate - undefined
SIWS college
06.2009
Secondary School Certificate -
Our Lady of Perpetual Succour High School
Mumbai, India06.2007
Skills
- MS Office
- Adobe Photoshop
- Adobe After Effects
- Dependable
- Organized
- Detail oriented
- Proactive
- Team player
Timeline
Associate Manager Inside Sales
Ocean Network Express
07.2024 - Current
Assistant Manager Customer Care
Kuehne + Nagel Pvt Ltd
02.2021 - 07.2024
Operations Executive
Al Nowras Logistics Solutions
11.2016 - 02.2020
Air freight operations executive
DB group India pvt ltd
12.2015 - 11.2016
Trainee video editor
Gurukul Online Learning Solution
03.2014 - 05.2015
Freelance Video Editor
06.2012 - 03.2014
Higher Secondary School Certificate - undefined
SIWS college
Bachelor of Commerce -
University of Mumbai
Secondary School Certificate -
Our Lady of Perpetual Succour High School
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