Prashant Saxena
Technology Manager
Hyderabad,TELANGANA
Summary
Experienced Information Technology Manager well-versed in infrastructure, backups, cloud and daily operations management. Forward-thinking and strategic leader with 13 years of experience in IT . Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
5
5
Certificates
Work History
Associate Technology Manager
Microland India Pvt Ltd
Bangalore, KA
05.2019 - Current
- Primary role is to understand customer requirement, design and implement backup solution using tools like MSP360,Rubrik,Veeam, NetBackup, Commvault and other cost effective tools.
- Lead and drive multiple transition project and life cycle management projects on multiple backup technologies.
- Delivered pre-sales technical support for backups and data migration related projects for multiple customer.
- Prepare statement of work(SOW) as per business requirement.
- Supervised deployments and provided troubleshooting and user support.
- Analyzed backup infrastructure for multiple customer identify data trends, whitespace and growth opportunities, compliance issues, and assisted account teams in target account development.
- Lead, guide , mentor team of 34 people supporting 10 different backup technologies for four customers in multiple geographies.
- Lead and drive P0 and P1 issues, provide effective preventive actions to avoid reoccurrence.
Delivery Services Manager
IBM india pvt ltd
Hyderabad, TG
09.2017 - 04.2019
- Delivered pre-sales technical support for backups and cloud migration projects.
- Served as team lead in projects related to backups and infrastructure.
- Driven 50+ service improvement plant for stabilizing backup environment and providing centralized support.
- Simplified complex technical solution frameworks into digestible documentation and presentations for consumption by senior leadership.
- Provide evidence for different type of internal and external client audits.
- Managed team of 30 employees, overseeing hiring, training, and professional growth of employees
Technical Services Manager
IBM India Pvt Ltd
Hyderabad, TELANGANA
03.2015 - 08.2017
- Completed 300+ transition of backup infrastructure from across globe to CIC India.
- Worked as SME for backup infrastructure lead team of 30+ resources.
- Made technical suggestions regarding modifications to documentation, product performance, and failure analysis.
- Developed technical services strategies based upon clients' goals and implemented processes to achieve objectives.
- Monitored work procedures, work schedules, and expedited workflow.
- Infrastructure review, identification of risk and provided mitigation plan.
- Made technical suggestions regarding modifications to documentation, product performance, and failure analysis
DCO-Team Lead
Kantar ITP
Hyderabad, TELANGANA
09.2008 - 02.2015
- Worked as SME for backups supporting multiple backup technologies(Vranger,Backup Exec,Legato Networker, NetBackup)
- Lead a team of 13 resources
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Worked on merger of backup infrastructure of 13 different companies of Kantar group.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Operations Executive
IBM Daksh India Pvt Ltd.
Gurgaon, Haryana
07.2007 - 04.2008
- Provide technical support to end customer for HP-Pavillion desktops.
- Provide technical support for printers for HP end customer.
- Handled more than 30 calls per day.
Education
Master of Computer Applications - Computers
B-level-DOEACC Society
Hyderabad 01.2003 - 07.2007
Bachelor of Science - Physics, Chemistry, Math
D.E.I. Deemed University
Agra 07.1998 - 05.2000
Intermediate - Science
R.E.I Intermediate College
Agra 07.1996 - 05.1998
High School Diploma -
R.E.I. Intermediate College
Agra 07.1995 - 05.1996
Skills
Backup and Recovery
Solutioning and Design
Cloud(OCI, AZURE)
Project management
Service delivery
Team building
Customer CSAT
Certification
Azure Foundation(AZ900)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Associate Technology Manager
Microland India Pvt Ltd
05.2019 - Current
Delivery Services Manager
IBM india pvt ltd
09.2017 - 04.2019
Technical Services Manager
IBM India Pvt Ltd
03.2015 - 08.2017
DCO-Team Lead
Kantar ITP
09.2008 - 02.2015
Operations Executive
IBM Daksh India Pvt Ltd.
07.2007 - 04.2008
Master of Computer Applications - Computers
B-level-DOEACC Society
01.2003 - 07.2007
Bachelor of Science - Physics, Chemistry, Math
D.E.I. Deemed University
07.1998 - 05.2000
Intermediate - Science
R.E.I Intermediate College
07.1996 - 05.1998
High School Diploma -
R.E.I. Intermediate College
07.1995 - 05.1996