Prashant Saxena
Technology Manager
Hyderabad,TELANGANA
Summary
Experienced Information Technology Manager well-versed in infrastructure, backups, cloud and daily operations management. Forward-thinking and strategic leader with 13 years of experience in IT . Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
5
5
Certificates
Work History
Associate Technology Manager
Microland India Pvt Ltd
Bangalore, KA
05.2019 - Current
- Primary role is to understand customer requirement, design and implement backup solution using tools like MSP360,Rubrik,Veeam, NetBackup, Commvault and other cost effective tools.
- Lead and drive multiple transition project and life cycle management projects on multiple backup technologies.
- Delivered pre-sales technical support for backups and data migration related projects for multiple customer.
- Prepare statement of work(SOW) as per business requirement.
- Supervised deployments and provided troubleshooting and user support.
- Analyzed backup infrastructure for multiple customer identify data trends, whitespace and growth opportunities, compliance issues, and assisted account teams in target account development.
- Lead, guide , mentor team of 34 people supporting 10 different backup technologies for four customers in multiple geographies.
- Lead and drive P0 and P1 issues, provide effective preventive actions to avoid reoccurrence.
Delivery Services Manager
IBM india pvt ltd
Hyderabad, TG
09.2017 - 04.2019
- Delivered pre-sales technical support for backups and cloud migration projects.
- Served as team lead in projects related to backups and infrastructure.
- Driven 50+ service improvement plant for stabilizing backup environment and providing centralized support.
- Simplified complex technical solution frameworks into digestible documentation and presentations for consumption by senior leadership.
- Provide evidence for different type of internal and external client audits.
- Managed team of 30 employees, overseeing hiring, training, and professional growth of employees
Technical Services Manager
IBM India Pvt Ltd
Hyderabad, TELANGANA
03.2015 - 08.2017
- Completed 300+ transition of backup infrastructure from across globe to CIC India.
- Worked as SME for backup infrastructure lead team of 30+ resources.
- Made technical suggestions regarding modifications to documentation, product performance, and failure analysis.
- Developed technical services strategies based upon clients' goals and implemented processes to achieve objectives.
- Monitored work procedures, work schedules, and expedited workflow.
- Infrastructure review, identification of risk and provided mitigation plan.
- Made technical suggestions regarding modifications to documentation, product performance, and failure analysis
DCO-Team Lead
Kantar ITP
Hyderabad, TELANGANA
09.2008 - 02.2015
- Worked as SME for backups supporting multiple backup technologies(Vranger,Backup Exec,Legato Networker, NetBackup)
- Lead a team of 13 resources
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Worked on merger of backup infrastructure of 13 different companies of Kantar group.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Operations Executive
IBM Daksh India Pvt Ltd.
Gurgaon, Haryana
07.2007 - 04.2008
- Provide technical support to end customer for HP-Pavillion desktops.
- Provide technical support for printers for HP end customer.
- Handled more than 30 calls per day.
Education
Master of Computer Applications - Computers
B-level-DOEACC Society
Hyderabad 01.2003 - 07.2007
Bachelor of Science - Physics, Chemistry, Math
D.E.I. Deemed University
Agra 07.1998 - 05.2000
Intermediate - Science
R.E.I Intermediate College
Agra 07.1996 - 05.1998
High School Diploma -
R.E.I. Intermediate College
Agra 07.1995 - 05.1996
Skills
Backup and Recovery
undefinedCertification
Azure Foundation(AZ900)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Associate Technology Manager
Microland India Pvt Ltd
05.2019 - Current
Delivery Services Manager
IBM india pvt ltd
09.2017 - 04.2019
Technical Services Manager
IBM India Pvt Ltd
03.2015 - 08.2017
DCO-Team Lead
Kantar ITP
09.2008 - 02.2015
Operations Executive
IBM Daksh India Pvt Ltd.
07.2007 - 04.2008
Master of Computer Applications - Computers
B-level-DOEACC Society
01.2003 - 07.2007
Bachelor of Science - Physics, Chemistry, Math
D.E.I. Deemed University
07.1998 - 05.2000
Intermediate - Science
R.E.I Intermediate College
07.1996 - 05.1998
High School Diploma -
R.E.I. Intermediate College
07.1995 - 05.1996
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