Prashant Sen
Hisua , Nawada, Bihar
Summary
Experienced Duty Manager with substantial knowledge in hospitality and customer service. Demonstrated success in managing staff, coordinating operations and liaising with diverse departments to ensure seamless operations. Strong problem-solving skills coupled with ability to handle high-pressure situations. Significant contribution towards improved guest satisfaction and operational efficiency in previous roles.
Overview
9
9
years of professional experience
Work History
Duty Manager
Jay Prabha Medanta Hospital
Patna
11.2023 - Current
- Responded to customer questions regarding products, prices and availability.
- Implemented quality control measures to uphold company standards.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Created positive work environment for employees and delivered exceptional customer service.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
- Implemented quality control measures, significantly reducing error rates.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Developed and implemented strategies to improve customer service.
- Streamlined workflow processes, reducing project completion times.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Took care of customer problem escalated by other staff members.
Manager on Duty
Paras HMRI Hospital
Patna
06.2021 - 11.2023
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Streamlined workflow processes, reducing project completion times.
- Resolved customer complaints in a professional manner.
- Analyzed data from customer surveys and implemented changes accordingly.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Interacted with customers regularly to ensure their needs were met.
- Investigated incidents reported by customers or staff members.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Responded to customer questions regarding products, prices and availability.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Patient Care Coordinator
Max Healthcare
Delhi
07.2018 - 06.2020
- Assisted physicians in performing various procedures related to patient care needs.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Enhanced patient engagement through the development of patient-centered care initiatives.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Scheduled evaluations and procedures for patients.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Provided administrative support for patient care staff.
- Assisted with customer requests and answered questions to improve satisfaction.
Sales Executive
Reliance Jio
Delhi
03.2016 - 05.2018
- Delivered sales presentations to high-level executives and decision-makers.
- Prepared and submitted sales reports and expense reports on a regular and timely basis.
- Greeted and assisted customers to foster positive experiences.
- Contacted current and potential clients to promote products and services.
- Presented product demonstrations at trade shows, conferences, and other events.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
- Worked with cross-functional teams to achieve goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
BCA - Computer And Information Systems
Arcade Business College
Patna05-2011
Intermediate in Science - Science
Triveni Satyabhama College
Hisua Nawada04-2008
High School Diploma -
Amnour High School
Amnour Saran Bihar06-2006
Skills
- Process updates
- Team building expertise
- Operational oversight
- Customer service
- Process improvements
- Staff training
- Operational efficiency
- Shift scheduling
- Team supervision
- Time management
- Service management
- Staff training and development
- Operations management
- Customer service focus
Accomplishments
- Best Guest Relation Executive Award of the Month.
Languages
Hindi
First Language
English
Beginner (A1)
A1
Timeline
Duty Manager
Jay Prabha Medanta Hospital
11.2023 - Current
Manager on Duty
Paras HMRI Hospital
06.2021 - 11.2023
Patient Care Coordinator
Max Healthcare
07.2018 - 06.2020
Sales Executive
Reliance Jio
03.2016 - 05.2018
BCA - Computer And Information Systems
Arcade Business College
Intermediate in Science - Science
Triveni Satyabhama College
High School Diploma -
Amnour High School
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