Prashant Sethi
Banker
Ahmedabad
Summary
Accomplished Branch Operations Manager with a demonstrated track record of success in bank leadership positions. Well-versed in BSA, OFAC, Patriot Act and other governing standards, as well as industry best practices and methods to optimize operations for long-term business success. Highly effective leader, planner and problem-solver. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Branch Operations Manager
ICICI Bank
Ahmedabad
08.2023 - Current
- Maintained friendly and professional customer interactions.
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained branch files for major accounts, investments and employees.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Assistant Manager - Operations
Lendingkart Finance Limited
Ahmedabad
10.2022 - 08.2023
- Monitored employee productivity and optimized procedures to reduce costs.
- Coordinated with General Manager in different operational issues and promotional activities.
- Developed and maintain operational guidelines for staff.
- Supervised operations team to support operational excellence and excellent customer service.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Developed systems and procedures to improve operational quality and team efficiency.
- Prepared annual budgets with controls to prevent overages.
Deputy Manager
Axis Bank
Ahmedabad
08.2021 - 10.2022
- Evaluated suppliers to maintain cost controls and improve operations.
- Pursued every opportunity to learn about Type business at all levels and improve team member support.
- Created reports and analyzed and interpreted data.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Supported general manager in loss prevention efforts.
- Worked collaboratively with Type departmental team and served on health and safety committee.
- Maintained, documented and presented progress reports to leaders.
- Prepared annual budgets with controls to prevent overages.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
Team Leader
Lendingkart Finance Limited
Ahmedabad
10.2017 - 08.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed effective improvement plans in alignment with goals and specifications.
Operations Manager
Vodaphone India Pvt Ltd
Ahmedabad
04.2016 - 10.2017
- Devised processes to boost long-term business success and increase profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Relationship Officer
Indusind Bank
Ahmedabad
07.2015 - 04.2016
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Facilitated meetings and discussions between client and Type team.
- Facilitated workshops and seminars to educate customers on product features and benefits.
Phone Banking Officer
ADFC Pvt Limited (HDFC Bank)
Ahmedabad
12.2013 - 07.2015
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Managed leads and referrals for prospects interested in specific bank products such as loans and credit cards.
- Processed paperwork for new accounts and transactions with high degree of accuracy.
- Created and implemented strategic trading approaches.
- Educated and worked with clients on ROI terms to find accurate solutions.
Education
H.S.C - Commerce
G.S.E.B Board
Ahmedabad 04.2007 - 03.2009
Bachelor Of Commerce - Commerce
Gujarat University
Ahmedabad 04.2009 - 03.2012
Skills
Cash shipment oversight
Employee training
Opening and closing procedures
Relationship building and management
Reporting familiarity
Cash handling expertise
Sales professional
Business development expertise
Proficient in MS Office
Project Management
Business Development
Banking
Financial services
Timeline
Branch Operations Manager
ICICI Bank
08.2023 - Current
Assistant Manager - Operations
Lendingkart Finance Limited
10.2022 - 08.2023
Deputy Manager
Axis Bank
08.2021 - 10.2022
Team Leader
Lendingkart Finance Limited
10.2017 - 08.2021
Operations Manager
Vodaphone India Pvt Ltd
04.2016 - 10.2017
Relationship Officer
Indusind Bank
07.2015 - 04.2016
Phone Banking Officer
ADFC Pvt Limited (HDFC Bank)
12.2013 - 07.2015
Bachelor Of Commerce - Commerce
Gujarat University
04.2009 - 03.2012
H.S.C - Commerce
G.S.E.B Board
04.2007 - 03.2009