PRASHANT SHARAD DANDGAVHALE
Store Manager
Nashik
Summary
Experienced in delivering exceptional customer service and engaging with diverse customer groups. Proven track record of building positive relationships and exceeding customer expectations. Dedication to providing personalized solutions and adaptability in various customer-facing roles. Valuable asset in delivering outstanding experiences.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Store Manager of Operations
Mr.DIY Sheetal Corner Ashoka Marg
11.2022 - Current
- Successfully managed a high-output team and optimized performance for maximum financial gains.
- Monitored day-to-day stock thresholds and streamlined management strategies.
- Immediate implementation of new processes as defined by shop owner
- Facilitated reconciliation of payroll concerns for employees and contractors.
- Developed strategies to manage resource shortages with minimal disruption.
- Managed timely cash transactions and balances.
- Responsible for follow-up to achieve above 99.60% OTD
- Half an hour complaint tracking
- On time dispatch to maintain OTD
- Slot wise briefing on last day performance on complaints, IBND, OTD
- Oversaw the performance and workflow of a field workforce comprising more than 10 individuals.
- Monitored processes to consistently hit daily benchmarks on time delivery and returns.
- Resolution on customer related queries if any
- On time dispatch and orders assigning
- Responsible to maintain SLA’s of GSP (grofers service partners)
- Tracking for on time reporting of fleet and to maintain volumetric utilization
- Conducted validation of team attendance.
- Planned and implemented training programs to enhance process knowledge.
- Skills: Having Best Selling Technics, Team Building & Management, Problem Solving And Customer service excellence, Decision Making
Sales and Marketing Manager
Teachers Foundation
01.2020 - 10.2022
- Supervised a group while handling marketing responsibilities.
- Conducted training sessions.
- Developed comprehensive sales plans for educational clients.
- Provided impactful speeches fostering motivation among attendees in varied roles.
Operation Manager
HDFC BANK LTD
08.2014 - 01.2020
- Developed strategic approaches to expand market share and drive sales growth.
- Supervised all aspects of Classic Portfolio handling.
- Delivered high-quality support to enhance client satisfaction.
- Facilitated seamless execution of daily operational processes.
- Supervised ongoing activities to ensure efficiency and compliance.
- Managed data analysis tasks for accurate reporting and system updates.
- Implemented strategic initiatives to enhance brand visibility.
- Managed and supervised team members effectively.
Branch Development Executive-Branch Sale
AXIS BANK LTD
01.2012 - 08.2014
- Increased customer base and sustained relationships with new customers.
- Sold CASA products and conducted cross-selling of retail branch banking products.
- Facilitated strategic development of branch.
- Generated revenue through sales of CASA and third-party products.
- Increased profitability by streamlining channel optimization processes.
- Ensured accurate validation and efficient dispatch of account opening documents.
- Enhanced sales through strategic customer relationship-building.
- Enhanced client portfolio by pinpointing needs to deliver tailored products.
Senior Development Officer- Sales
VISION PRAKASHAN LTD
09.2010 - 01.2012
- Designed and executed communication initiatives to fulfill business objectives.
- Explained functionality of features through well-structured test series presentations.
- Led development initiatives for Bhusawal, Raver, Yawal.
- Managed a team of 16 individuals in the organization.
- Facilitated academic events including seminars and testing for primary through high school classes.
- Scheduled appointments to promote and sell test series kits.
- Boosted sales performance by achieving a 60% uplift in less than two years.
- Conducted in-person sessions to enhance employee skill sets.
Education
B.A.B.ED. - undefined
KTHMCOLLEGE
Nashik 07.2007 - 05.2008
B.A. - undefined
ATRSANDSCIENCECOLLEGE
Bhalod 06.2003 - 05.2006
H.S.C. - undefined
P.O.NAHATACOLLEGE
Bhusawal 07.2001 - 05.2003
Skills
Customer Response
Certification
STAR PERFORMER AWARD, 08/01/17
Extra-Curricular Activities
Motivational Speaker & Guider, Teachers Foundation, 01/01/19, 03/01/19
Driver License
YES
Contact
pdandgavhale@gmail.com, 9049377477
Personal Information
- Place of Birth: BHUSAWAL
- Place of Birth: MAHARASHTRA
- Date of Birth: 01/13/86
- Gender: MALE
- Nationality: INDIAN
Timeline
Store Manager of Operations
Mr.DIY Sheetal Corner Ashoka Marg
11.2022 - Current
Sales and Marketing Manager
Teachers Foundation
01.2020 - 10.2022
Operation Manager
HDFC BANK LTD
08.2014 - 01.2020
Branch Development Executive-Branch Sale
AXIS BANK LTD
01.2012 - 08.2014
Senior Development Officer- Sales
VISION PRAKASHAN LTD
09.2010 - 01.2012
B.A.B.ED. - undefined
KTHMCOLLEGE
07.2007 - 05.2008
B.A. - undefined
ATRSANDSCIENCECOLLEGE
06.2003 - 05.2006
H.S.C. - undefined
P.O.NAHATACOLLEGE
07.2001 - 05.2003
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