Summary
Overview
Work History
Education
Skills
Personal Information
English (Fluent)
Hobbies and Interests
Timeline
Generic
Prashant Sharma

Prashant Sharma

Gurugram

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.

Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Concentrix
Gurugram
04.2022 - Current
  • Monitored analytics from Facebook Ads Manager.
  • Managed paid advertising campaigns across Facebook Ads Manager.
  • Educated customers on product features, benefits, warranty options.
  • Updated knowledgebase documents for team members regarding changes in procedures or policies related to customer service operations.
  • Attended weekly meetings with management staff to discuss progress on projects and tasks assigned by the supervisor.
  • Monitored trends in customer service inquiries to identify areas of improvement.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Technical Support Advisor

Teleperformance DIBS
03.2019 - 02.2022
  • Created knowledge base articles for commonly encountered issues and solutions.
  • Provided support to customers via telephone, email and online chat.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Assisted in training new Customer Service Representatives when needed.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Identified customer needs to upsell products or services.

Education

High School Diploma -

D.A.V College
Kangra
03-2014

Skills

  • Exceptionally motivated and focused
  • Empathy
  • Product Knowledge
  • Call Management
  • Administrative Support
  • Computer skills
  • Interpersonal skills
  • Problem-solving
  • Dependable and Responsible
  • Relationship Building

Personal Information

Date of Birth: 09/18/97

English (Fluent)

  • Fluent in speech, writing and reading

Hobbies and Interests

  • Read books
  • Web searching
  • Swimming

Timeline

Customer Service Representative

Concentrix
04.2022 - Current

Technical Support Advisor

Teleperformance DIBS
03.2019 - 02.2022

High School Diploma -

D.A.V College

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Prashant Sharma