Prashant Shetty
Mumbai
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
18
18
years of professional experience
Work History
Store Manager
ORRA FINE JEWELLERY PVT LTD.
Mumbai
01.2021 - Current
- Planing Monthly Sales, Exhibition & In-Store Activity
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Prepared monthly reports on sales figures, expenses, profits.
Area Sales Manager
JUST LIFESTYLE PVT LTD.
Mumbai
04.2016 - 01.2021
- Planned, developed and implemented sales strategies in an assigned region.
- Conducted market research to identify customer needs and trends.
- Analyzed sales data to determine areas of improvement for the organization.
- Managed a team of sales representatives in order to achieve maximum results.
- Provided training and guidance on product knowledge, selling techniques and customer service.
- Monitored performance of sales representatives against goals set by management.
- Identified new business opportunities within the region through networking activities.
- Maintained relationships with existing clients to ensure their satisfaction with products and services offered.
- Created detailed reports on regional sales performance for management review.
- Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.
- Coordinated with logistics teams to ensure timely delivery of goods to customers.
- Generated weekly, monthly, quarterly reports on sales volume, revenue growth and competitive landscape.
- Interacted regularly with senior management to discuss current strategies and future plans.
- Developed and implemented strategic sales plans to accommodate corporate goals.
- Oversaw regional and local sales managers and staff.
Store Manager
Just Lifestyle Pvt Ltd.
Mumbai
12.2010 - 03.2016
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Updated and maintained store signage and displays.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Asst Store Manager
Varun premium kitchen Ware R Mall, Mulund, Mumbai
Mumbai
02.2009 - 11.2010
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Customer Sales Executive
HARMONY DISTRIBUTOR Shopper’s stop, Bandra
Mumbai
05.2006 - 02.2009
- Conducted sales presentations to potential clients in order to demonstrate product features and benefits.
- Developed strategies to increase market share within existing client base.
- Maintained accurate records of customer interactions, inquiries, and follow-up activities.
- Provided technical support to customers regarding products and services.
- Managed a portfolio of accounts by providing timely responses to all inquiries from customers.
- Ensured orders were fulfilled accurately and according to customer specifications.
- Assisted in developing long term relationships with key customers by understanding their needs and business objectives.
- Promoted additional products or services that could benefit existing customers.
- Actively participated in team meetings and brainstorming sessions aimed at improving customer service processes.
- Monitored and evaluated customer sales activity and made strategy, process and product adjustments to elevate sales volume and maximize customer satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Sales Staff
Calvin Hill, shopper’s Stop chembur
Mumbai
12.2005 - 05.2006
- Assisted customers with product inquiries and ordering process.
- Organized customer accounts and maintained accurate records of sales activities.
- Followed up with clients to ensure satisfaction with products and services.
- Researched existing customer accounts to identify potential areas for improvement.
- Analyzed competitor data to identify trends in the industry landscape.
- Handled incoming calls from customers regarding orders or product issues.
- Processed customer orders, exchanges and returns and kept customers informed about progress.
- Answered high volume of calls in fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Produced sales documents, finalized deals and filed records.
- Operated register, handled cash and processed credit card transactions.
Education
High School Diploma -
KBS Junior College
Mumbai02.2005
S.S.C -
Veer Sawarkar Hindu Vidyalay
Mumbai03.2003
Skills
- Sales Expertise
- Microsoft Office (MS Word, Excel, PowerPoint, Access)
- Security System Monitoring
- Database Management
- Relationship Building and Management
- Marketing and Promotions
- Operations Oversight
- Work Planning and Prioritization
- Program Administration
- Team Building and Leadership
- Employee Supervision and Motivation
- Self motivated
- Resourceful and Innovative with ability to share and exchange learning
- Open to new challenges, solutions and working under pressure to meet attain the deadline
- Outstanding ability to understand others needs and offer solutions
- Ability to interact with a broad spectrum of people from different backgrounds
- Fast learner who has been consistently cited for ability to achieve rapid comfort level in new environments
Areas Of Interest
- Date of Birth: 09/29/84
- Gender: Male
- Religion: Hindu
- Nationality: Indian
- Marital Status: Married
Timeline
Store Manager
ORRA FINE JEWELLERY PVT LTD.
01.2021 - Current
Area Sales Manager
JUST LIFESTYLE PVT LTD.
04.2016 - 01.2021
Store Manager
Just Lifestyle Pvt Ltd.
12.2010 - 03.2016
Asst Store Manager
Varun premium kitchen Ware R Mall, Mulund, Mumbai
02.2009 - 11.2010
Customer Sales Executive
HARMONY DISTRIBUTOR Shopper’s stop, Bandra
05.2006 - 02.2009
Sales Staff
Calvin Hill, shopper’s Stop chembur
12.2005 - 05.2006
High School Diploma -
KBS Junior College
S.S.C -
Veer Sawarkar Hindu Vidyalay
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