Possess 1 year experience in BPO industry, currently working with Vodafone as Customer Care Associate Band 7 executive, Key responsibility includes resolving customer queries. I believe in integrity and responsibility at all levels of the job and execute it sincerely and honestly
Overview
1
1
year of professional experience
Work History
Customer Care Associate
Vodafone India Services Pvt Ltd
Pune
09.2011 - 10.2012
Handling the Calls of Vodafone Customers from ROM and Goa.
Handling irate Customers and solve their queries.
Maintained the Talk time and Quality with proper soft skills.
Achieving and exceeding the C-SAT (Customer Satisfaction) target set by the organization month on Month
Promoted as L2 for handling escalation calls of irate customer's
Rewarded as Super Star for the month of February & July 2012
Winner of the Zoo Zoo competition for consecutive 21 weeks as best executive in C- SAT(From Dec'11 to till last working date)