Summary
Overview
Work History
Education
Skills
Languages Known
Hobbies and Interests
Timeline
Generic

Prashant Shinde

Summary

Possess 1 year experience in BPO industry, currently working with Vodafone as Customer Care Associate Band 7 executive, Key responsibility includes resolving customer queries. I believe in integrity and responsibility at all levels of the job and execute it sincerely and honestly

Overview

1
1
year of professional experience

Work History

Customer Care Associate

Vodafone India Services Pvt Ltd
Pune
09.2011 - 10.2012
  • Handling the Calls of Vodafone Customers from ROM and Goa.
  • Handling irate Customers and solve their queries.
  • Maintained the Talk time and Quality with proper soft skills.
  • Achieving and exceeding the C-SAT (Customer Satisfaction) target set by the organization month on Month
  • Promoted as L2 for handling escalation calls of irate customer's
  • Rewarded as Super Star for the month of February & July 2012
  • Winner of the Zoo Zoo competition for consecutive 21 weeks as best executive in C- SAT(From Dec'11 to till last working date)
  • Current Job Profile

Education

H.S.C. Science -

Vivekanand College
Kolhapur
03.2008

S.S.C. -

New Shivaji High School
Kudal
03.2006

Skills

  • Complaint handling
  • Call center experience
  • Reporting and analysis
  • Coaching and mentoring
  • Live chat support
  • Customer education
  • Language proficiency

Languages Known

English
Hindi
Marathi

Hobbies and Interests

Reading Books

Timeline

Customer Care Associate

Vodafone India Services Pvt Ltd
09.2011 - 10.2012

H.S.C. Science -

Vivekanand College

S.S.C. -

New Shivaji High School
Prashant Shinde