PRASHANT SINGH

• OB pharma
• WTO
• Diagnostic
• Video Consultation
• Radiology
• Gravience
• Dr. Delay
• Provided coaching and feedback on employee performance, encouraging professional development.
• Maintained a positive work environment that promoted collaboration between team members.
• Implemented strategic plans to enhance team performance and productivity.
• Ensured that customer inquiries were handled promptly and accurately by providing feedback on performance.
• Identified trends in customer requests and developed solutions to address them proactively.

• Assisted Store Manager in developing promotional campaigns that would drive increased foot traffic into the store.
• Implemented new processes or procedures as needed to ensure smooth operation of the sales floor environment.
• Developed strategies to increase customer loyalty and retention through effective management of staff members on the sales floor.
• Supervised and monitored the daily operations of a sales floor, ensuring employees adhere to company policies and procedures.

Sale floor Supervisor

• Taught salespeople to close deals and improve sales performance to increase revenue for the company.
• Trained and supported sales force with closing deals.
• Partnered with the operations team to achieve company revenue and profit goals.
• Submitted reports to senior management to aid in business decision-making and planning.
• Motivated employees to succeed and pointed out areas of improvement, which bolstered efficiency rates by 100%.
• Recruited, hired, and trained many agents and new team members in a month.
• Overcame objections and closed sales while following company policies and legal requirements.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Trained newly hired sales team in upselling techniques.
• Coordinated with vendors for product delivery schedules and managed product restocking efforts throughout the day.

Worked varied hours to meet seasonal and business needs.

• Trained and supported new team members, maintaining a culture of collaboration.
• Achieved client satisfaction and loyalty by establishing collaborative relationships, and facilitating needs assessment.
• Troubleshoot minor issues with equipment and tools.
• Liaised with customers to assist with computing operations and resolve concerns.
• Greeted customers and offered assistance to increase customer satisfaction.
• Answered incoming telephone calls and processed incoming and outgoing mail to support office staff.
• Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
• Provided direction and guidance to junior associates on complex tasks.