PRASHANT SINGH
SRE- Application Manager, Incident & Change Management, System Monitoring & Cross-functional Team Coordination.
New Delhi
Summary
With the capability of whole IT vertical creation and Deep knowledge in IT Services and Infrastructure Services, Aspires to purse career in a globally competitive environment on challenging assignments in Information Technology / Business Development / Relationship Management with a reputed organization in Service Industry with leading technologies.
Overview
16
16
years of professional experience
1
1
Certification
2
2
Languages
Work History
Senior Manager(I.T)
Clix Capital Services Pvt. Ltd.
05.2022 - Current
- Orchestrated support matrix for analysis and troubleshooting of functional, logical, technical, and machine-level issues while collaborating with users to ensure prompt resolutions and reduce downtime targeting approximately 100% uptime.
- Demonstrate extensive experience in production and application support within broking and NBFC domain systems including Omni-Fin, Pennant, Indus, and Orbi.
- Provided production support to ensure smooth functioning and optimization of NBFC applications, minimizing downtime and service disruption.
- Coordinated and supported User Acceptance Testing (UAT) by defining scope, preparing execution plans, identifying functional and non-functional requirements, and performing post-UAT analysis.
- Conducted IT and business analysis to translate stakeholder and client requirements into clear Business Requirement Specifications (BRS).
- Collaborated closely with clients, business units, vendors, and cross-functional teams to ensure alignment between business objectives and technical delivery.
- Managed change management processes, including change request documentation, impact analysis, approval from change control boards, and implementation coordination.
- Monitored daily, weekly, and monthly performance metrics, ensuring objectives were met in line with predefined SLAs and standards.
- Identified and implemented process improvements to enhance customer experience, streamline lending workflows, and accelerate loan approvals.
- Documented, prioritized, and resolved incidents using BMC, I-Tracker, and ONE-IT ticketing tools while maintaining SLA compliance.
- Led incident management and root-cause analysis for major issues, reducing system downtime and preventing recurrence.
- Generated and presented status, risk, and issue reports to project leadership and stakeholders.
- Improved operational efficiency through cost optimization, capacity planning, and effective resource utilization, including cloud infrastructure environments.
- Evaluated and introduced new technologies, tools, and automation scripts to improve system performance, security, and team productivity.
- Led and mentored teams across project phases, fostering collaboration, training team members, and improving overall performance.
- Managed large-scale projects, system migrations, and new tool implementations with minimal service disruption and zero data loss.
- Ensured regulatory and data privacy compliance through audit participation and adherence to industry standards.
- Developed validation master plans, SOPs, process flow diagrams, and troubleshooting documentation.
- Implemented agile methodologies to improve project tracking, communication, and delivery timelines.
- Optimized database performance and improved system stability through proactive monitoring and tuning.
- Maintained detailed documentation of daily activities, test results, and performance data to drive continuous improvement.
Deputy Manger-(I.T)
Intec Capital Limited
12.2017 - 05.2022
- Managing all the application & providing production support of application (CRM/iMitra, OMNI-FIN, DMS, Fin360, CCS, MDM, CPC, PAYMENT GATEWAY, I-INFO, EMAIL, LEGAL, ESS, Bulk SMS, Focus, Insta Financial).
- Handling team & set all the critical process. Handling audit observation issue.
- Presenting weekly, Monthly reports to management.
- Intec Capital Limited, one of the leading Non-Banking Financial Institutions in India commenced its operations in 1994. In the business of financing small and medium enterprises(SME) spread all across the country, Intec has an unparalleled expertise in providing loans for acquisition of machinery, loans against collateral and loans for business functioning with a focus on growing sectors of the economy.
Sr. Support Engineer (I.T)
Tech Mahindra
06.2014 - 12.2017
- In tech, M worked on Religare project Non-Trading Applications running to support Trading system of Religare Securities Ltd production.
- Provided Application/Tech. sup. (LD, E-stock LD-Branch module, LD-client, LD-sifi, LD-Rakshak, and LD-Digital).
- UAT setup and Application configuration.
- Migration of Application to Production Setup after user acceptance.
- Initiating CAB and e-Cab process. Prepare documentation/SOP of requirement.
- Coordinating & facilitating environment upgrade, conversions & general maintenance.
Sr. Executive (I.T)
Trustline Securities Limited
03.2010 - 06.2014
- Provided application support (LD, LD-ASP, LD-professional, LD-Client, LD-Diet, LD-CDSL/NSDL, FOCUS, CRM, Payment gateway, SMS, Bulk email and call center).
- Provided computer help desk support via telephone/ mail communications with end-users.
- Assisted in the installation of critical applications and components through remote assistance.
- Earned solid reputation for resolving complex issues and providing exceptional customer service.
- Assisted users with policies and procedures for setting up conference calls, new accounts, web/network presentations and voice mail.
- Trustline Securities Limited is a stock broking company with pan India presence and deals into all domains of financial services. It has memberships of NSE, BSE, MCX-SX, NSDL, CDSL, MCX AND NCDEX.
Education
MCA -
Punjab Technical University (PTU)
Delhi01.2014
B.C.A -
V.B.S Purvanchal University
Varanasi01.2009
High Secondary - undefined
K.D inter college Varanasi
Varanasi, UP01.2006
Senior Secondary - undefined
K.D inter college Varanasi
Varanasi, UP01.2004
Skills
Production Support (Production /UAT) Application Operation & Service Delivery Team building, staff Supervision & Training Incident & Change Management Stakeholder Management Vendor Management ITIL Process Improvement AWS cost Optimization Automation Cross Functional Collaboration Project Management
Accomplishments
- Development of mobile software (third party) for (Sales/Call center/Collection & legal) in order to have the information handy and enhancement in process.
- Payment file automation to reduce the manual intervention and to have the complete visibility of the data for all region/zonal and H.O as per user access.
PROFESSIONAL SKILLS
- Knowledge in Oracle db. of basic commands. Knowledge in MSSQL Server 2008 & 2012 db.
- Knowledge in ISS, Tomcat-7 and Jboss .Knowledge in webservers, Mail Servers, FTP Servers.
- Should have working knowledge in performance and web applications.
- Able to co-ordinate installation & Configuration of Operating system with Hardware vendors.
- Installation & Troubleshoot all types of application with run in Windows & (Basics).
Certification
ITIL 4 Foundation
Timeline
ITIL 4 Foundation
05-2023
Senior Manager(I.T)
Clix Capital Services Pvt. Ltd.
05.2022 - Current
Deputy Manger-(I.T)
Intec Capital Limited
12.2017 - 05.2022
Sr. Support Engineer (I.T)
Tech Mahindra
06.2014 - 12.2017
Sr. Executive (I.T)
Trustline Securities Limited
03.2010 - 06.2014
High Secondary - undefined
K.D inter college Varanasi
Senior Secondary - undefined
K.D inter college Varanasi
MCA -
Punjab Technical University (PTU)
B.C.A -
V.B.S Purvanchal University