Prashant S. Lakkannavar
Ahmedabad,GJ
Work Preference
Summary
Healthcare administrative professional with 10+ years of experience in patient coordination, front-desk operations, scheduling, documentation, and billing support across domestic and international hospitals and regenerative wellness clinics. Supported by 7 years in hospitality, I deliver efficient administration, clear communication, and exceptional patient service.
Overview
18
18
years of professional experience
Work History
Patient Coordinator & Counselor
ALIV Regenerative Wellness
11.2024 - 05.2025
- Served as the primary point of contact for 30+ patients daily, coordinating end-to-end care across consultations, treatment planning, and post-service follow-ups to ensure a seamless patient experience.
- Conducted initial screening and eligibility consultations for patients seeking stem cell and regenerative therapies, ensuring alignment with clinical protocols before physician review.
- Counseled patients on IV therapy programs (skin rejuvenation, metabolic health, energy optimization, detoxification, and anti-aging), ensuring clarity, trust, and realistic expectations.
- Contributed to the development of Standard Operating Procedures (SOPs) to improve coordination between clinical, front office, and administrative teams, resulting in smoother patient handoffs and a more consistent care experience.
- Designed and maintained an Excel-based patient tracking and follow-up system, increasing repeat visits by 25% and strengthening continuity of care.
- Supported service recovery efforts and proactive patient engagement, contributing to positive word-of-mouth referrals and repeat international inquiries.
International Patient Care Coordinator
DVC Stem
11.2021 - 05.2024
- Served as a primary point of contact for international patients, assisting with onboarding documentation and responding promptly to inquiries via email and telephone.
- Coordinated the collection, review, and transfer of medical records, liaising with overseas partner laboratories and clinical teams to support treatment planning.
- Managed payment processing and maintained accurate financial records within the clinic's management system, ensuring compliance with internal policies.
- Facilitated comprehensive patient care coordination, proactively assessing and addressing patient and family needs throughout the treatment journey.
- Delivered high-quality customer service while ensuring adherence to DVC Stem policies and maintaining strong professional relationships with international patients, physicians, and referral partners.
- Oversaw patient referrals, appointment scheduling, treatment coordination, and verification of financial arrangements to ensure smooth service delivery.
- Provided pre- and post-treatment counseling, supporting patient education, satisfaction, and continuity of care.
- Collected patient feedback and encouraged online reviews on platforms such as Google Reviews and Facebook, contributing to brand reputation and patient referrals.
International Patient Care Coordinator
Health City Cayman Islands
03.2017 - 02.2021
- Coordinated daily operational activities to ensure a seamless, high-quality treatment experience for patients.
- Assisted new patients with registration, ward admissions, and required documentation, responding promptly to inquiries via email and telephone.
- Addressed patient and partner queries efficiently by collaborating with multiple departments and medical specialties to provide timely solutions.
- Facilitated telephonic and virtual (Skype) consultations between patients and their treating physicians to support informed clinical decisions.
- Ensured comfortable hospital stays for patients and their families by coordinating accommodation and support services.
- Provided regular treatment updates to referral partners and maintained transparent communication regarding billing and payment processes.
- Coordinated inpatient discharge procedures and billing closures in collaboration with the insurance team to secure financial approvals.
- Shared ongoing medical updates with referring physicians, managed patient feedback surveys, and implemented improvements to enhance customer care.
- Arranged and occasionally accompanied patients and their families on local day tours, supporting overall patient comfort and well-being.
- Offered counseling and emotional support to patients and their families before and after treatment, fostering trust and reassurance throughout the care journey.
Senior Operations Officer
Abercrombie & Kent Global Health
12.2013 - 02.2017
- Supported the design and implementation of customized medical travel programs for international patients, including process mapping and workflow development across multiple cities in India.
- Developed operational flowcharts and standardized processes to streamline end-to-end medical tourism services.
- Negotiated and managed contracts with hotels, travel providers, and logistics partners to secure competitive pricing while maintaining service quality.
- Coordinated closely with international business source offices, primarily across the Middle East and Africa, to deliver tailored healthcare and accommodation packages aligned with patient budgets and preferences.
- Served as a central point of contact for patients, coordinating physician consultations, diagnostic services, laboratory investigations, and timely clinical report collection.
- Facilitated secure transmission of medical records between patients, physicians, and partner hospitals to support specialist consultations and treatment planning.
- Liaised with government authorities to support international patient registration, visa applications, and visa extensions, ensuring regulatory compliance.
- Coordinated with partner airlines to arrange Medical Attention Services, manage ticket amendments, and address passenger-related needs throughout the medical journey.
- Provided patient and attendant counseling, conducted periodic feedback surveys, and performed follow-up home visits to support continuity of care and satisfaction.
- Directed and co-edited patient video testimonials and documentaries, contributing to high patient satisfaction scores and strong brand credibility.
Front Office Specialist
Marriott Whitefield Bengaluru
02.2007 - 11.2013
- Managed day-to-day operations of the Marriott Executive Lounge, delivering personalized service to elite and executive-floor guests.
- Oversaw food and beverage setup, replenishment, and hygiene standards in coordination with F&B teams.
- Controlled lounge access, maintained cleanliness and ambiance, and monitored inventory and supplies.
- Built strong professional relationships with guests and colleagues, contributing to a collaborative and positive work environment.
- Played a key role, along with my team, in supporting business development efforts that helped secure corporate accounts from global companies such as Boeing and Qualcomm.
- Recognized for consistent performance and service excellence through multiple appreciation letters from the General Manager.
- Received a formal recommendation letter from the Asia Pacific Sales Head, acknowledging contributions to guest experience and business growth.
Education
Diploma in Hotel Management -
Canan School of Hotel Management
Chennai, India01.2007
Pre-University College - undefined
Gogte College of Commerce and Science
Belgaum, Karnataka, IndiaSkills
- Patient Coordination & Counseling
- Front Desk & Patient Flow Management
- Healthcare Documentation & Compliance
- Administrative & Organizational Skills
- Communication & Customer Service Excellence
- Billing & Financial Coordination
- International Patient Experience & Collaboration
- Patient confidentiality
- Office administration
- Appointment scheduling
- Electronic records management
- Multitasking
- Attention to detail
A Brief Introduction
I am a friendly and approachable professional with a strong interest in meeting new people and learning about diverse cultures and practices. I enjoy traveling and aspire to explore the world through meaningful experiences. I value principles such as karma and philanthropy and engage in charitable activities whenever possible. I am committed to an active and balanced lifestyle, regularly practicing yoga, enjoying outdoor walking and running, and maintaining a deep appreciation for nature and overall fitness. I have a genuine love for animals and pets. My hobbies include cooking, aquascaping, photography, fishing, and numismatics, which reflect my creativity, patience, and attention to detail.
Accomplishments
- Consistently received positive patient feedback and contributed to repeat business and referrals through a high standard of professionalism, dedication, and patient-centric service. Actively supported management in reviewing and refining Standard Operating Procedures (SOPs) to optimize operational efficiency, enhance patient satisfaction, and improve overall service quality.
- Recipient of the recommendation letter from the Area Director of Operations, Mr. Vinay Jayraj. Marriott International Inc for outstanding customer feedback.
- Recipient of multiple appreciation letters from Marriott Hotel General Manager Mr. Matthew Cooper for consistently going the extra mile to deliver exceptional “WOW” guest experiences.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Diploma in Catering & Hospitality Management (American Hotel & Lodging Association) Training - 2003 to 2007
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Tamil
Elementary (A2)
Timeline
Patient Coordinator & Counselor
ALIV Regenerative Wellness
11.2024 - 05.2025
International Patient Care Coordinator
DVC Stem
11.2021 - 05.2024
International Patient Care Coordinator
Health City Cayman Islands
03.2017 - 02.2021
Senior Operations Officer
Abercrombie & Kent Global Health
12.2013 - 02.2017
Front Office Specialist
Marriott Whitefield Bengaluru
02.2007 - 11.2013
Pre-University College - undefined
Gogte College of Commerce and Science
Diploma in Hotel Management -
Canan School of Hotel Management