Prashant S. Walvekar
Banking Professional | Expertise in KYC & Account Opening | Compliance & Customer Onboarding Specialist
Thane
Summary
Experienced banking professional with 10+ years in operations, specializing in account opening, KYC, and compliance.
Proven leader in driving efficiency and regulatory adherence. Strong in stakeholder management and issue resolution.
Excellent communicator with solid problem-solving and team leadership skills.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
1
1
Certification
3
3
Languages
Work History
Team Manager, Account Opening, Maintenance & UCIC
Unity Small Finance Bank Ltd.
09.2023 - Current
- Leading Account Opening, Maintenance, and UCIC Management Team, efficiently assigning tasks and ensuring timely completion.
- Working with Compliance, Product, and Risk teams to resolve KYC documentation issues while following regulatory guidelines.
- Handing escalations from internal teams and customers, ensuring smooth issue resolution and excellent service.
- Daily and monthly MIS reporting, providing useful insights for leadership and clients.
- Prepare and develop Standard Operating Procedures (SOPs) to document team workflows, ensuring consistency and compliance.
- Managing User Acceptance Testing (UAT) for new systems, providing feedback to enhance functionality.
Team Manager, KYC Document Verification & Account Opening
Utkarsh Small Finance Bank Ltd.
11.2022 - 09.2023
- Team Manager for KYC Document Verification, Account Opening, Audit & Signature Scanning Unit.
- Plan and deliver tasks to teams & ensure the completeness with TAT.
- Liaising with Compliance, Product & Branch Support Team for queries and decision with regards to KYC documents.
- Handling queries & escalations of internal as we as external customers of bank.
- Investigate & submission of reports on observations raised by Internal Audit /Compliance/Risk Team in CASA Accounts.
- Co-ordinating with Branches/Cluster Heads/Zonal Heads for closure of concurrent audit observations.
- Submission of concurrent audit reports to internal audit team.
- Daily & Monthly MIS reporting to superiors & external customers.
- Review Standard Operation Procedure for New Process (Account Opening), Projects and Products (Current/Saving Accounts) and provide feedback/recommendation from CPC perspective.
- Perform UAT & provide feedback for any new system development.
Team Manager, KYC Document Verification & Account Opening
Survoday Small Finance Bank Ltd.
08.2022 - 11.2022
- Led the KYC Document Verification and Account Opening Unit, overseeing operational efficiency and ensuring task completion within TAT.
- Resolved customer queries and escalations and collaborated with Compliance, Product, and Branch Support teams for KYC-related decisions.
- Investigated Internal Audit observations, prepared reports, and contributed to the enhancement of operational processes.
- Provided feedback on SOPs and participated in UAT for system improvements, driving operational excellence.
Team Manager, KYC Document Verification & Account Opening
Utkarsh Small Finance Bank Ltd.
02.2021 - 08.2022
- Team Manager for KYC Document Verification, Account Opening, Audit & Signature Scanning Unit.
- Plan and deliver tasks to teams & ensure the completeness with TAT.
- Liaising with Compliance, Product & Branch Support Team for queries and decision with regards to KYC documents.
- Handling queries & escalations of internal as we as external customers of bank.
- Investigate & submission of reports on observations raised by Internal Audit /Compliance/Risk Team in CASA Accounts.
- Co-ordinating with Branches/Cluster Heads/Zonal Heads for closure of concurrent audit observations.
- Submission of concurrent audit reports to internal audit team.
- Daily & Monthly MIS reporting to superiors & external customers.
- Review Standard Operation Procedure for New Process (Account Opening), Projects and Products (Current/Saving Accounts) and provide feedback/recommendation from CPC perspective.
- Perform UAT & provide feedback for any new system development.
Team Manager, Deferral Closure & Audit Resolution
IndusInd Bank Ltd.
08.2016 - 02.2021
- Team Manager for Deferral Closure and Audit Resolution, Account Opening, Signature Scanning Unit.
- Plan and deliver tasks to team & ensure the completeness with TAT.
- Handling queries & escalations of internal as we as external customers of bank.
- Investigate & report submission on observations raised by GBO/Compliance Team in CASA Accounts.
- Liaising with General Banking Operation & Product Team for queries and decision with regards to KYC documents.
- Daily & Monthly MIS reporting to superiors & external customers.
- Review Standard Operation Procedure for New Process (Account Opening), Projects and Products (Current/Saving Accounts) and provide feedback/recommendation from CPU perspective.
- Review circulars & SOP released by process/GBO Team.
- Perform UAT & provide feedback for any new system development.
- Projects Involvement: Digital Account Opening through TAB/Mobile-Saving Accounts, Digital Account though TAB opening by BC partners, Online Fixed Deposit Booking Process through Micro site - Aadhaar + OTP, Online Saving Account Opening Aadhaar plus OTP (Straight through Process), Mobile based Current Account Opening, Video KYC Account Activation.
Team Manager
Yes Bank Ltd.
01.2016 - 07.2016
- Review & auditing of Account opening applications, Customer Instructions for Individual and Non Individual accountholders under various CASA (Current Accounts and Saving Accounts) products as per RBI and Bank’s KYC guidelines.
- Review of KYC documents for Individual (Resident Indian) and Non-Individual (Accounts of Proprietorship firms, Accounts of Partnership Firm, Accounts of Private and Public Limited Companies, Accounts of TASC, etc.) applicants.
- Investigations for Welcome Kit Return Cases.
- Fraud/Tampering detection in KYC documents.
- Raising alerts to branch & NOC Team for any observations through mails.
- Follow up with branches for raised alerts and ensure to close the cases within TAT.
- Handling queries of internal and external customers of bank.
- Liaising with Compliance Team and NOC Team for queries and decision.
Team Manager
IndusInd Bank Ltd.
12.2008 - 01.2016
- Team Manager for KYC Document Verification Team in CPU Department.
- Plan and deliver tasks to team & ensure the completeness with TAT.
- Handling queries & escalations of internal as we as external customers of bank.
- Daily MIS Reporting to Superiors.
- Training to Staffs.
- Assessment of Account opening applications and KYC (Know Your Customer) documents for Individual and Non-Individual (Proprietorship firms, Accounts of Partnership Firm, Accounts of Private and Public Limited Companies, Accounts of TASC, etc.) applicants under various CASA (Current Accounts and Saving Accounts) products as per RBI and Bank’s KYC guidelines.
- Discrepancy resolution in CASA applications through telephonic conversation or mails in I-works System.
- Liaising with GBO (General Banking Operation)/Product team for queries and decision with regards to KYC documents.
- Fraud/Tampering detection in KYC documents.
- Assessment of Applications for Loan against Shares, Overdraft against Fixed Deposits.
- Key Projects: Digital Account Opening via Tablet/Mobile for Savings and Current Accounts, Online Fixed Deposit Booking Process using Aadhaar + OTP, Video KYC for Account Activation, Implementation of fraud detection tools for KYC documentation.
Officer
HSBC Operations & Processing Enterprises (India) Pvt. Ltd
01.2007 - 12.2008
- Assessment of application form and financial documents for salaried & self -employed applicants under various Term Loan and Small and Medium Enterprises (SME) applications as per HSBC Credit Policy for Pan India.
- Checking all verification reports i.e. MCNF, CIBIL.
- Verification of KYC document (ID, Age and Address Proof).
- Verification of financial documents (Bank Statement, ITR, Balance Sheet, P& L A/c, Salary Slip, etc).
- Preparation of DIR (Debt to Income Ratio).
- Discrepancy resolution through mails with co-ordination of sales team.
- Liaising with Credit Control and Risk team for queries and decision.
- Fraud detection in financials and KYC documents.
- Achievements: Rewarded with 'Thanks Awards' for Five times as Fraud Buster for detecting fraud and saving around INR 33,28,000/-. Rewarded with 'Star of the Month' for September 07 for excellence in work.
Officer
Atlas Documentary & Facilitators Pvt. Ltd (ADFC)
11.2005 - 01.2007
- Handled the verification of KYC documents for individual and corporate accounts, and managed processes related to LIC and NSC/KVP products.
- Coordinated with HDFC branches for exception cases and queries, ensuring smooth operations.
Education
Bachelor of Commerce (B. Com) -
University of Mumbai
01.2004 - 01.2005
Skills
Banking Operations
Certification
Certification in KYC and Anti-Money Laundering (AML), Indian Institute of Banking & Finance, 06/01/09
Accomplishments
- Rewarded with 'Thanks Awards' for Five times as Fraud Buster for detecting fraud and saving around INR 33,28,000/-.
- Rewarded with 'Star of the Month' for September 07 for excellence in work.
Personal Information
Date of Birth: 05/02/82
Traits
- Hardworking
- Sincere
- Strong Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Manager, Account Opening, Maintenance & UCIC
Unity Small Finance Bank Ltd.
09.2023 - Current
Team Manager, KYC Document Verification & Account Opening
Utkarsh Small Finance Bank Ltd.
11.2022 - 09.2023
Team Manager, KYC Document Verification & Account Opening
Survoday Small Finance Bank Ltd.
08.2022 - 11.2022
Team Manager, KYC Document Verification & Account Opening
Utkarsh Small Finance Bank Ltd.
02.2021 - 08.2022
Team Manager, Deferral Closure & Audit Resolution
IndusInd Bank Ltd.
08.2016 - 02.2021
Team Manager
Yes Bank Ltd.
01.2016 - 07.2016
Team Manager
IndusInd Bank Ltd.
12.2008 - 01.2016
Officer
HSBC Operations & Processing Enterprises (India) Pvt. Ltd
01.2007 - 12.2008
Officer
Atlas Documentary & Facilitators Pvt. Ltd (ADFC)
11.2005 - 01.2007
Bachelor of Commerce (B. Com) -
University of Mumbai
01.2004 - 01.2005
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